Newcomerstown Tree Service

Approximately 4-months ago *** @ Partners International called me and asked if we have CreasersI told *** that we do not sell Creasers and that maybe Tim *** my sales manager would know of where she could get oneTim did some research and informed *** that Formax which we are a dealer
for sells a creaser and Tim emailed *** a brochure with the specifications of what it would do and that this unit is a special order machine and that we would order it for her as a favor since they are an existing mailing system customer for the past two yearsThe brochure clearly states that the speed of the machine is pieces per hour and that it is semi-automatic and NOT automatic feedPartners International emailed us a signed sales agreement and we paid Formax for the machine upfront without any money down from Partners InternationalMy service manager installed the machine and the machine performed as advertised in the brochureFor some unknown reason they thought that the machine fed automatically which clearly states in the brochure that it does notpieces per hour is (1) piece every seconds and that’s exactly what the machine doesAfter the creaser was installed and their staff trained on the machine they requested a week later that they wanted to return the machine back to Formax because the machine did not feed automatically and we asked upper management at Formax if they would take it back and credit our account but Formax refused to do so on the basis that the machine had been used and the machine performed as advertised and the creaser clearly states in the brochure that it is semi-automatic which the customer should have known before ordering The result of all of this is that as a small business trying to help this customer out in good faith we are out $5K, a complaint on Revdex.com, and nobody to resell this creaser toOur core business is mail machines, folder inserters, addressing systems and as a result of this experience we will no longer offer special order machines in the future Kind Regards, Ron Cook