Initial Business Response / [redacted] (1000, 7, 2015/12/15) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@newellag.com [redacted] thank you for taking the time out to leave us a reviewI'm sorry you are not happy with your DMV registration feesNewell Auto Group follows all rules and regulation set by DMVThe fees you were charged were correct and required by DMV to register your autoThe DMV registration fee amount was on your contract that you signed and agreed to prior to purchasing your autoThis is the same form that DMV requires us to use to disclose all fees for registrationI do feel we did our part to disclose the information at point of sale as we do with all our customers in writing as California DMV requiresIf you have any ideas on how I could better disclose the amount to register your auto at point of sale please email or call meI will be sure to forward that info to DMV and see if they are willing to change the laws/forms for you because you are not happy with how they require fees to be paid or disclosed Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to CVC Section XXXXX(Dealer Responsibility for Fee Collection) taken directly from https://www.dmv.ca.gov/ [redacted] (California DMV Website): "Buyers may be charged all fees due the department including fees for duplicates/substitutes and fees/penalties that accrued prior to the vehicle entering the dealer inventory UNLESS those fees/penalties accrued through untimely submission of fees and/or documents by the dealer." My contract did not provide a breakdown of registration fees, just a single lump sum I was being asked to payWhen I contacted your DMV representative for your dealership, she informed me that the total amount also included penalty fees in which had accrued while the vehicle was on your dealership's lotYour company knowingly possessed the vehicle while allowing it to accrue DMV penalty fees, in which you passed [redacted] me instead of paying for them like you should have been responsible forAccording to the section above, you can legally charge me for the penalty fees from the previous owner, however you can not charge me for penalty fees the vehicle accrued while the vehicle was in your possession as a dealerI would like a complete breakdown of all registration fees and vehicle possession information to include amounts, dates in which penalties were applied, and the dates when the vehicle was in your dealership's possessionI would like a refund for the amount of registration penalty fees that your dealership was responsible for paying prior to selling me the vehicle, since you charged me fees that you were responsible for
Initial Business Response /* (1000, 7, 2015/12/15) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@newellag.com
[redacted] thank you for taking the time out to leave us a review. I'm sorry you are not happy with your DMV registration fees. Newell Auto...
Group follows all rules and regulation set by DMV. The fees you were charged were correct and required by DMV to register your auto. The DMV registration fee amount was on your contract that you signed and agreed to prior to purchasing your auto. This is the same form that DMV requires us to use to disclose all fees for registration. I do feel we did our part to disclose the information at point of sale as we do with all our customers in writing as California DMV requires. If you have any ideas on how I could better disclose the amount to register your auto at point of sale please email or call me. I will be sure to forward that info to DMV and see if they are willing to change the laws/forms for you because you are not happy with how they require fees to be paid or disclosed.
Initial Consumer Rebuttal /* (3000, 9, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to CVC Section XXXXX.4 (Dealer Responsibility for Fee Collection) taken directly from https://www.dmv.ca.gov/[redacted] (California DMV Website):
"Buyers may be charged all fees due the department including fees for duplicates/substitutes and fees/penalties that accrued prior to the vehicle entering the dealer inventory UNLESS those fees/penalties accrued through untimely submission of fees and/or documents by the dealer."
My contract did not provide a breakdown of registration fees, just a single lump sum I was being asked to pay. When I contacted your DMV representative for your dealership, she informed me that the total amount also included penalty fees in which had accrued while the vehicle was on your dealership's lot. Your company knowingly possessed the vehicle while allowing it to accrue DMV penalty fees, in which you passed [redacted] me instead of paying for them like you should have been responsible for. According to the section above, you can legally charge me for the penalty fees from the previous owner, however you can not charge me for penalty fees the vehicle accrued while the vehicle was in your possession as a dealer. I would like a complete breakdown of all registration fees and vehicle possession information to include amounts, dates in which penalties were applied, and the dates when the vehicle was in your dealership's possession. I would like a refund for the amount of registration penalty fees that your dealership was responsible for paying prior to selling me the vehicle, since you charged me fees that you were responsible for.
Initial Business Response / [redacted] (1000, 7, 2015/12/15) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@newellag.com [redacted] thank you for taking the time out to leave us a reviewI'm sorry you are not happy with your DMV registration feesNewell Auto Group follows all rules and regulation set by DMVThe fees you were charged were correct and required by DMV to register your autoThe DMV registration fee amount was on your contract that you signed and agreed to prior to purchasing your autoThis is the same form that DMV requires us to use to disclose all fees for registrationI do feel we did our part to disclose the information at point of sale as we do with all our customers in writing as California DMV requiresIf you have any ideas on how I could better disclose the amount to register your auto at point of sale please email or call meI will be sure to forward that info to DMV and see if they are willing to change the laws/forms for you because you are not happy with how they require fees to be paid or disclosed Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to CVC Section XXXXX(Dealer Responsibility for Fee Collection) taken directly from https://www.dmv.ca.gov/ [redacted] (California DMV Website): "Buyers may be charged all fees due the department including fees for duplicates/substitutes and fees/penalties that accrued prior to the vehicle entering the dealer inventory UNLESS those fees/penalties accrued through untimely submission of fees and/or documents by the dealer." My contract did not provide a breakdown of registration fees, just a single lump sum I was being asked to payWhen I contacted your DMV representative for your dealership, she informed me that the total amount also included penalty fees in which had accrued while the vehicle was on your dealership's lotYour company knowingly possessed the vehicle while allowing it to accrue DMV penalty fees, in which you passed [redacted] me instead of paying for them like you should have been responsible forAccording to the section above, you can legally charge me for the penalty fees from the previous owner, however you can not charge me for penalty fees the vehicle accrued while the vehicle was in your possession as a dealerI would like a complete breakdown of all registration fees and vehicle possession information to include amounts, dates in which penalties were applied, and the dates when the vehicle was in your dealership's possessionI would like a refund for the amount of registration penalty fees that your dealership was responsible for paying prior to selling me the vehicle, since you charged me fees that you were responsible for
Initial Business Response /* (1000, 7, 2015/12/15) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@newellag.com
[redacted] thank you for taking the time out to leave us a review. I'm sorry you are not happy with your DMV registration fees. Newell Auto...
Group follows all rules and regulation set by DMV. The fees you were charged were correct and required by DMV to register your auto. The DMV registration fee amount was on your contract that you signed and agreed to prior to purchasing your auto. This is the same form that DMV requires us to use to disclose all fees for registration. I do feel we did our part to disclose the information at point of sale as we do with all our customers in writing as California DMV requires. If you have any ideas on how I could better disclose the amount to register your auto at point of sale please email or call me. I will be sure to forward that info to DMV and see if they are willing to change the laws/forms for you because you are not happy with how they require fees to be paid or disclosed.
Initial Consumer Rebuttal /* (3000, 9, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to CVC Section XXXXX.4 (Dealer Responsibility for Fee Collection) taken directly from https://www.dmv.ca.gov/[redacted] (California DMV Website):
"Buyers may be charged all fees due the department including fees for duplicates/substitutes and fees/penalties that accrued prior to the vehicle entering the dealer inventory UNLESS those fees/penalties accrued through untimely submission of fees and/or documents by the dealer."
My contract did not provide a breakdown of registration fees, just a single lump sum I was being asked to pay. When I contacted your DMV representative for your dealership, she informed me that the total amount also included penalty fees in which had accrued while the vehicle was on your dealership's lot. Your company knowingly possessed the vehicle while allowing it to accrue DMV penalty fees, in which you passed [redacted] me instead of paying for them like you should have been responsible for. According to the section above, you can legally charge me for the penalty fees from the previous owner, however you can not charge me for penalty fees the vehicle accrued while the vehicle was in your possession as a dealer. I would like a complete breakdown of all registration fees and vehicle possession information to include amounts, dates in which penalties were applied, and the dates when the vehicle was in your dealership's possession. I would like a refund for the amount of registration penalty fees that your dealership was responsible for paying prior to selling me the vehicle, since you charged me fees that you were responsible for.