Newell Plumbing Heating & Air Conditioning Inc

Review: had tech in on 5/12 to fix what I thought was bad kitchen faucet as was dripping so replace with new one. so he did and it still was dripping. he said to check pressure reducer valve meter. I asked if water authority needed to do it. he said no I could. and so I paid him cause he said could pay "up front" or get bill! I then called water authority and they said THAT should have been FIRST thing he checked as could be the problem of the dripping! called and they sent another guy the next day and he went right to that thingy which is actually in the house, I wouldn't have known, and said that's most likely the problem as water pressure WAY TOO HIGH! so I put new faucet it which didn't do squat and paid for labor to boot all for nothing! told woman who is owner I want money back! if they had done their jobs correctly all would be ok which it still isn't! guys here yesterday and turned pressure at sink way, way down to control dripping! this isn't right! also read article on aarp newspaper which states one should NEVER pay by the hour for a plumber NOR pay up front! I was wrangled! live on $1053 a month so that's a big bunch for me to lose and still need it fixed and they said part needed is expensive. told woman it should be done for nothing to boot as nothing done right! saw online she cashed check already cause I was going to stop payment! just want full payment returned as faucet still not working right and part needing replaced isn't! will find HONEST PLUMBER!Desired Settlement: return of TOTAL PAYMENT! will find HONEST plumber

Business

Response:

ID# [redacted] To whom it my concern,March 19, 2016, Ms. Rartno called Newel! Plumbing and Heating, requesting information for a new kitchen faucet. She explained that her faucet was getting old and was leaking. As all calls are taken at Newell's, we asked Ms. [redacted] what type of kitchen faucet she had and what type she was looking for. She said she was looking for a price on a single handle faucet with a pull out sprayer. At that point we told Ms. [redacted] that we would check with our vendors and get a price on a new faucet for her. Newell's received pricing on three different faucets, and called Ms. [redacted] back with the options and pricing of each. At that point her decision was made on ordering a new faucet, and she was aware of the price. Once the new faucet arrived, we called the homeowner to set up an appointment to install her new faucet.On May 12, 2016, Newell's sent a technician out to Ms. [redacted]'s to install the new kitchen faucet, two new faucet supply lines, and two shut off valves on the sink. Ms. [redacted] also asked that her toilet be repaired, while our tech was there. The total bill for that day including time and materials was $319.24. Materials' including the new faucet was $199,24 and the labor was $120.00. Once the tech completed the install of the new faucet and turned the water back on, he found that the faucet was still dripping. At that point he figured the water pressure was high, but he didn't have the gauge to check the water pressure on his van at that time. The homeowner then asked if that was something the water company does, meaning do they come and check the pressure. Newell's tech then replied stating he is not sure if they check that, but Newell's can, I just don't have that gauge on my van. At that point the tech collected for the bill for the day. Upon him leaving, Ms. [redacted] called the water company stating Newell's referred her to them, which was never mentioned to herby Newell's technician.May 13, 2016 Ms. [redacted] called Newell's back after talking to the water company stating we should have checked the pressure. To make things right, we had another tech in her area at that day, which had the correct pressure gauge on his van. He stopped over to see what he could do for her. He checked the water pressure found that it was high and told her we recommend installing a water pressure reducing valve. Before leaving, the tech adjusted the water pressure by the meter and by theshut off valves under the kitchen sink to stop the dripping for the time being, until she decided if she wanted that valve. We did not charge for work done on that day.May 16, 2016 Ms. [redacted] called, this time stating she had no water. This time we sent both technicians that had previously been to her house. They found that Ms. [redacted] had no water at the faucet, and asked if something had happened and she said no, I turned the valves down under the sink and didn't know how to turn them back on. We did not charge for this visit as well.Upon receiving the multiple calls from Ms. [redacted], the owners of Newell's told her that they would deduct an hour off of the work done at her house, since she was unsatisfied with the work done.It was also explained to her that the water pressure wasn't check before installing the new faucet, because the homeowner wasn't having any issues with other faucets in the house; If other faucets in the house were having the same issues, that would have been checked. Since the first call from Ms. [redacted] was to install a new faucet since her existing one was leaking and old, that is what out technician was sent out to do.As for the AARP article statement Ms. [redacted] read about not paying up front, technically means the job or work to be done has been priced out already and is paid in completely before any work is done. And for the comment about never pay a plumber by the hour, that is an opinion. Companies choose either to charge customers for time and material, or to just charge a flat rate for the type of job that is done; both of which labor are figured into the equation. Both ways the customer is paying for the time it takes to complete the work. As for Newell's we charge the customer for the time and materials for the work being done, and if an estimate or bid is requested, we honor that price. Neweli's collects from the homeowner once the work is completed.Thank YouNewell's Plumbing & Heating Inc.

Review: We live in a manufactured home and have had problems with our furnace (run on propane) since we moved here in November. We called Newell and told them that our pilot would not stay lit. They came at least four times if not more, each time they came I did pay for the service call. They replaced every part in the furnace and still the pilot light would not stay on. I even mentioned that I hoped that they were not doing a "process of elimination". Only once did the same service man come, the rest of the times, it was a different man. I honestly feel that all but one man really did not have much experience. One man even tried to blame it on our propane tank. None of them bothered to even check to see if the thermostat was working. A couple of months ago I received a bill from them with a total. I wrote them back and told them that I wanted an itemized bill to see what they were charging me for. I just received a bill with finance charges and no itemized billing. It is like they just completely ignored my letter to them. I would not recommend this company to anyone. Since this experience, I have spoken with people in this area and found that this company does not have a very good reputation. We didn't know because we were new to the area. It appears that this company does not want to work with us.Desired Settlement: I feel that we have paid enough and our furnace still has the original problem. Our balance should be 0.

Business

Response: