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Newgistics Reviews (12)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, I thank you Revdex.com for your help, I found that honesty and transparentcy is still the best policy, and I also thank [redacted] for his effort in locating the package I'm satisfied have a great dayBlessings [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, at&t has told me that they do not control the aspects of filing an investigation to your companyAs a customer I wish they would help me file an investigation with newgistics but will not help meit's seems they want me to just forget that I sent my phone in working condition and with packaging materials and when they recieved it my phone was broken and the packaging materials were not even in the box anymoreI have tried to start an investigation thru at&t but they won't help me that's why I am reaching out towards newgistics to help resolve my issue [redacted]

Newgistics has researched the status of the package based on the RMA# provided and found that we have not received the package the consumer gave to the USPS to initiate the return The consumer should work directly with the local post office that they gave the package to, using the return receipt that was given to them by the post office, and the merchant to resolve the issue

The merchant, who has contracted with Newgistics – has directed us to refer all customer inquiries back to them to manage direct As a direct customer of the merchant, the merchant should remain the consumer’s single point of contact in regards to this issue Please rest assured that we will be working with the merchant to resolve the issue

We are sorry to learn that you had an issue with the return of your parcel We have opened an investigation into the status of the package and will be working with the merchant directly to resolve The merchant prefers to be the main point of contact with the customer as the original order was placed through them Please contact the merchant for the most recent update on the status of your order We apologize for any inconvenience this has caused you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We're sorry to learn that you have had an issue with your return and apologize for the delay I've researched the status of your order and can confirm that the parcel has been picked up (scanned February 22, in Commerce, CA) The parcel is en route to the merchant you placed the order

Newgistics is sorry to learn of your issue We have contacted the merchant that you ordered the product from and opened an investigation on your behalf As a direct customer of the merchant, they will remain your single point of contact in regards to the status of your order You should be hearing from the merchant shortly

Newgistics is sorry to learn of the issue [redacted] has had with the [redacted] return Newgistics is a B2B solution provider to merchants (our customer) Our merchants, due to privacy policy, have instructed Newgistics to direct consumer (their customer) inquiries to them so they may provide customer service support directly We are working with [redacted] on this issue and have opened an investigation with the USPS [redacted] should work directly with [redacted] on the return issue as the order was placed with them We will work with the merchant and the United States Postal service to investigate this report and resolve

Complaint: [redacted] I am rejecting this response because: I need a immediate solution so until then please keep this openThank you Regards, [redacted] ***

We are sorry to learn of the issue the consumer had with their order We've conducted an investigation into the issue and have spoken with our local courier and the supervisor of the [redacted] We can confirm the package was delivered to the [redacted] *** [redacted] But unfortunately the USPS did not scan the package and therefore can not provide a status update We recommend that the consumer contact the retailer (whom they are the customer of) to discuss next steps Newgistics will work with our customer (the retailer) on any further information required

We are sorry to learn of the issue the consumer had with their order We have investigated and found that the USPS delivered the packages yesterday to the consumer 10/19/at 10:am

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