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Newins Bay Shore Ford, Inc.

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Reviews Newins Bay Shore Ford, Inc.

Newins Bay Shore Ford, Inc. Reviews (11)

Tell us why here...In reference to Revdex.com complaint#[redacted] filed by [redacted] in reference to his 2010 Fusion brought in for a grinding noise in the passenger front wheel area on 12-**-2014 at 87,402 miles Newins Ford at all times followed all rules and procedures dealing with the [redacted] and...

[redacted] and ESP repairs. [redacted] was advised when the work order was written up that there is a diagnostic fee of 145.00 plus tax if in fact the repair is not covered by his warranty or is not covered under is extended warranty for abuse damage or other related reasons. We proceeded to diagnosis the vehicle and verify a noise and concern in the right front axle area, further diagnosis also show various area's of damage to the vehicle including a right front bent rim and under-carriage damage and other area's of concern. We did in fact take over 15 pictures of these affected area's and as is the procedure sent all the information to [redacted] to review and request an approval for this repair if it qualified. The claim was denied for a right front axle due to the fact of the pictures showing damage in that area that would in fact compromise  or cause a slight bend in the axle assembly. This repair was also reviewed by Ford Customer Service and assistance was denied due to a non warrantable component due to damage. We advised the customer of these results and that a car fax did in fact make reference to a previous accident. We also advised the customer that if he wanted to contact his insurance company and have them inspect the vehicle with us and see if it would be related to the previous accident on record. The customer was also advised by [redacted]. that he could seek a second opinion if he so desired. The customer also states of a previous repair on 1-**-2014 at 68071 miles and that repair was for a rack and pinion and is not related to the right front axle and are separate repairs and we advised the customer of that as well. There was no greed or incompetence by any of Newins Ford service personal at any time we worked very hard to assist this [redacted] in any way possible. We as a dealer are guided by rules and procedure both for the customer and [redacted] and we are always willing to go the extra mile to help and resolve an [redacted]s concern. We have sent four of the pictures showing damage and if you would like we can send the remainder however the system would only allow four at a time. The customer was charged the diagnostic fee that he signed and authorized and no other charges were applied as is the policy.

Revdex.com:At this time, I have not been contacted by Newins Bay Shore Ford, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted]
We do apologize for any inconvenience we may have caused you with our Emails and phone calls. The problem arises due to the computer system generating [redacted]'s daily work plan. Unfortunately many of the emails are computer generated and sent out...

automatically without [redacted]s knowledge. We do apologize for the inconvenience and rest assured the situation has been addressed and the calls and emails will stop immediately.
Thank you for your understanding.
 
Sincerely
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I would like to see the remainder of all 15 pictures considering at the time of this incident, I was told "No we will not release the pictures to you, we will only send them up to [redacted] company. Funny how it takes a complaint with the Revdex.com to see what pictures they are referring to. None of these 4 pictures show the bent axle nor do they understand normal wear and tear. In photo "13" The front bumper was heavily scratched from exiting dipped parking lots, entering dipped parking lots, rubbing over curbs when parking, all under 5mph (which is more than likely on just about every car on the road with 80K miles) none of which leads to a bent axle. Note the minor scraping had no effect on the screws, just the paint. (I don't know how this photo is in reference to the axle). Photo "12" is under the passenger door, starting a good 4" from the wheel well and has no relation to the axle considering its a dent, no chips, no paint loss nor would customer damage cause a dent about 8" from an axle. Onto Picture 11 and 15, had Ford done research, it would have found out that after the Rack and Pinion they replaced, twice. The car was brought in for regular maintenence including a yearly tire rotation and alignment at [redacted] down the road, that wheel was originally on the front left axle. None of these photos show the axle or damage to the axle, all they show is Ford trying to do the bare minimum so they don't need to explain their below average work with the rack and pinion which in return bent the axle that Newins Ford doesn't want to assume responsibility for. Again, I would love to finally see the photos I was denied when asked back during the incident since I am not convinced Ford has done the right thing in this situation.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Newins Bay Shore Ford, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Service department is a scam, sthey pent more time upselling unneeded jobs and racking up hours for their staff then fixing the issue at hand, after 3 service appointments and almost $1000 in hours for $100 worth of parts my vehicle still isn't running right

+1

Review: I have received more than 20 emails and phone calls from [redacted] at Newins Bay Shore regarding their services. I have emailed her and spoken to her directly on the phone asking them to stop contacting me as I am no longer interested in their services. They continue to harrass me with their emails and calls, and have not removed me from their list serve. Below I have listed all of the dates that I have received emails from [redacted], and can furnish them and my responses upon request.

7/**/2014

7/**/2014

07/**/2014

07/**/2014

07/**/2014

07/**/2014

07/**/2014

07/**/2014

07/**/2014

07/**/2014

07/**/2014

08/**/2014

08/**/2014

08/**/2014

08/**/2014

09/**/2014

10/**/2014

10/**/2014Desired Settlement: I would like an apology and for them to STOP CONTACTING ME!

Business

Response:

Dear [redacted]

We do apologize for any inconvenience we may have caused you with our Emails and phone calls. The problem arises due to the computer system generating [redacted]'s daily work plan. Unfortunately many of the emails are computer generated and sent out automatically without [redacted]s knowledge. We do apologize for the inconvenience and rest assured the situation has been addressed and the calls and emails will stop immediately.

Thank you for your understanding.

Sincerely

Review: I brought in my vechicle to the dealership to have a full serve wash. includes the interior of the vechicle. My vechicle came out of the Buff and Shine Dept with my windows' tint compromised.

Apparently a helper there cleaned my tinted windows with an abrasive cleaner whereas the tint is

coming off in specks and the windows are smeared , including the rear windows' tint now bubbled.

On a sunny days ,It is very difficult to see out these windows to drive the vechicle as the windows are now diffused . As it was suggested to me to contact Bryan B[redacted], a manager at this dealership. I met with Bryan, unannounced, on October [redacted] of 2015, He saw the shape of the windows and took my contact telephone numbers to get back to me in a weeks time after speaking with the owner.

My B[redacted] did not call. I have left messages on his personal voicemail, inquiring and leaving

my contact numbers again . I continued to leave messages, but to no avail . One time I did get him at his desk, and He said He did not talk with the owner, this was mid November 2015. I have been leaving messages repeatedly since October .Desired Settlement: I am seeking resolution of the repair of my window, clean the existing tint off, and to replace the tint on the drivers and passenger side, as well as the rear window. My B[redacted] did mention that they have a window tint company that comes to the dealership weekly .

Consumer

Response:

At this time, I have not been contacted by Newins Bay Shore Ford, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Brought the car in to get the right front axle repaired. Was told that they weren't going to do it due to them running an unauthorized carfax on the car seeing that it was show as vehicle in accident. Brought them a copy of the work done from the accident, 3 years ago, stating that it was on the left front bumper not the right axle. They still refused to do the work stating that it was due to the accident and they weren't responsible. Informed them that Newin's service replaced my rack and pinon twice almost about a year ago from that day due to their incompetence which most likely lead to the front axle being bent. They refused responsibility even though if you have to replace a car with two rack and pinions, your tech most likely bent the axle considering they didn't know what they were doing if the rack and pinion needed to be replaced twice. Instead of diverting responsibility on an accident that is completely irrelevant, not to mention the fact that it was 3 years ago and I only got this issue a year after they replaced the rack and pinion, own up to your mistakes and solve them.Desired Settlement: This business should reimburse the cost of the parts or repairs that it failed to honor, under warranty, due to employee/management incompetence and greed.

Business

Response:

Tell us why here...In reference to Revdex.com complaint#[redacted] filed by [redacted] in reference to his 2010 Fusion brought in for a grinding noise in the passenger front wheel area on 12-**-2014 at 87,402 miles Newins Ford at all times followed all rules and procedures dealing with the [redacted] and [redacted] and ESP repairs. [redacted] was advised when the work order was written up that there is a diagnostic fee of 145.00 plus tax if in fact the repair is not covered by his warranty or is not covered under is extended warranty for abuse damage or other related reasons. We proceeded to diagnosis the vehicle and verify a noise and concern in the right front axle area, further diagnosis also show various area's of damage to the vehicle including a right front bent rim and under-carriage damage and other area's of concern. We did in fact take over 15 pictures of these affected area's and as is the procedure sent all the information to [redacted] to review and request an approval for this repair if it qualified. The claim was denied for a right front axle due to the fact of the pictures showing damage in that area that would in fact compromise or cause a slight bend in the axle assembly. This repair was also reviewed by Ford Customer Service and assistance was denied due to a non warrantable component due to damage. We advised the customer of these results and that a car fax did in fact make reference to a previous accident. We also advised the customer that if he wanted to contact his insurance company and have them inspect the vehicle with us and see if it would be related to the previous accident on record. The customer was also advised by [redacted]. that he could seek a second opinion if he so desired. The customer also states of a previous repair on 1-**-2014 at 68071 miles and that repair was for a rack and pinion and is not related to the right front axle and are separate repairs and we advised the customer of that as well. There was no greed or incompetence by any of Newins Ford service personal at any time we worked very hard to assist this [redacted] in any way possible. We as a dealer are guided by rules and procedure both for the customer and [redacted] and we are always willing to go the extra mile to help and resolve an [redacted]s concern. We have sent four of the pictures showing damage and if you would like we can send the remainder however the system would only allow four at a time. The customer was charged the diagnostic fee that he signed and authorized and no other charges were applied as is the policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to see the remainder of all 15 pictures considering at the time of this incident, I was told "No we will not release the pictures to you, we will only send them up to [redacted] company. Funny how it takes a complaint with the Revdex.com to see what pictures they are referring to. None of these 4 pictures show the bent axle nor do they understand normal wear and tear. In photo "13" The front bumper was heavily scratched from exiting dipped parking lots, entering dipped parking lots, rubbing over curbs when parking, all under 5mph (which is more than likely on just about every car on the road with 80K miles) none of which leads to a bent axle. Note the minor scraping had no effect on the screws, just the paint. (I don't know how this photo is in reference to the axle). Photo "12" is under the passenger door, starting a good 4" from the wheel well and has no relation to the axle considering its a dent, no chips, no paint loss nor would customer damage cause a dent about 8" from an axle. Onto Picture 11 and 15, had Ford done research, it would have found out that after the Rack and Pinion they replaced, twice. The car was brought in for regular maintenence including a yearly tire rotation and alignment at [redacted] down the road, that wheel was originally on the front left axle. None of these photos show the axle or damage to the axle, all they show is Ford trying to do the bare minimum so they don't need to explain their below average work with the rack and pinion which in return bent the axle that Newins Ford doesn't want to assume responsibility for. Again, I would love to finally see the photos I was denied when asked back during the incident since I am not convinced Ford has done the right thing in this situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a used 2014 Ford Taurus from Chris B[redacted] at Newins Bay Shore Ford, Inc , with 20550 miles on May *, 2015. I wanted to drive the car to Florida on vacation. I intended to drive to Florida, park the car, go on a cruise, and then spend some time at my timeshare property with friends.

On 5/**/2015 we began our trip early to avoid traffic and only to deal with light highway type driving. After driving 350 miles I started noticing a problem with the brakes. The front brakes started "grabbing", (a light touch on the brake pedal would result in a hard braking action), making the car uncomfortable to drive. We continue because we had a cruise to catch.

We drove another 190 miles to North Carolina to pick up another friend, and then another 550 on to Florida. The wheel were now making grinding noises. We parked the car and left it parked for a week while we went on a cruise.

Upon return from the cruise, I called Newins Bay Shore Ford from Florida and spoke to Eric S[redacted], Sales Manager, and told him the brakes were grabbing. He told me to bring the car into his service department. I told him I was in Florida. He said the only way he could take care of the vehicle was to bring it to his service department. Then I spoke to Chris B[redacted] and he directed me to contact a local dealer. I called [redacted], [redacted] (###-###-####). I spoke with Kevin M[redacted], service manager, and asked for a courtesy brake check and oil change as per Eric of New Bay Shore Ford. It took ~ 1 week get an appointment and I brought the car in on June *, 2015 with 22555 miles.

The mechanic checked the front brakes and said that the rotors were warped and too thin to resurface (they have been cut at least one time already) and the pads were damaged. Both front rotors and front pads had to be replaced. the next day they told me that the rear brakes pads and rotors were severely damaged (almost looked melted) and the pads were cracked and essentially useless.The mechanic said that the rear brakes looked like the car had been driven a long distance with the emergency brakes on. I can assure you that I did not drive with the emergency brake on. If the brake was on, I would have seen the brake light in the dashboard, and the light was never on.

Newins Bay Shore Ford agree to reimburse the Florida Dealer partially for the front brakes repairs but not the rear brakes. Eric of Newins Bay Shore Ford told Kevin M[redacted] to just reassemble the front brakes with the old parts and make no repairs. Kevin M[redacted] refused, saying that would be totally unsafe. I personally had to pay partially half for the front brakes and all of the rear brakes repair myself( I've brought back the old parts for inspections). These repair cost me personally, 596.41 minus $40.00 for the oil change..

In my opinion Newins Bay Shore Ford should cover all brake repairs requires on this car. I bought a car with a little more than 20,000 miles on it. Within little more than 300 miles the brakes started acting up. After reaching Florida, about 1000 mostly highway miles miles put on the car, front and rear brakes were mostly trashed.

I've spoken to an engineer friend of mine about this experience. He told me that the Ford Taurus is known for brake problems, that Ford made them with thin rotors to save weight on the car and increase mileage, and that these thin rotors have a tendency to warp. He also told me that cars with 4 wheel disk brakes can have a failure of the emergency brake parts in rear rotors (where the emergency brake assembly is located). and that cause a caliper to freeze up and continuously apply the emergency brake (regardless of the emergency brake control inside the car). This condition will destroy rear rotors and pads, He told me that was probably what happen with this car.

Newins Bay Shore Ford Inc. Eric refuses to pay for rear brakes repairs and is totally uncooperative with me about this car.

I am convince I was sold a car with defective brakes and this experience is really souring me on Ford products, even though my experience with Ford in the past had been favorable.

I'm writing to you because I feel you should know how some of your dealer are treating your customers, and likely causing them to look at other car manufacturers for vehicles purchasers.

Sincerely yours,

[redacted]Desired Settlement: I have a warranty on the vehicle. My warranty does cover brake parts. Motorcraft covers its brake parts for two (2) years. I would like them to cover the brakes. When I brought the car they told me that they did a free check point inspection on the car. They inspected the brakes on March **, 2015, not the day I brought the car, May **, 2015. I have the work order. I thought Ford inspects their car before delivering them to there customer. I trusted them that this vehicle was in top condition. I have the picture of the rug on the driver-side that was ripped underneath the brakes. The carpet was replaced on June **, 2015 at Newins Bay Shore Ford after I came back from Florida.

Consumer

Response:

At this time, I have not been contacted by Newins Bay Shore Ford, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I brought my car in to the dealer on 8/**/13. They told me that there was something wrong with the clutch and they would need a week to repair it. So after a week I call the dealer for my car and they say is not ready and they need a few more day that was on 9/*/13 so again I call and its not ready.They told me 4 different time the car would be done and it wasnt. The last time I talk to them they said I should not call them anymore and that they where going to call me.Desired Settlement: They only thing I want is my car back

Business

Response:

Owner had vehicle towed in to shop with a transmission concern and we dispatched job and verified concern and ordered parts and obtained approval on parts needed and also had to obtain a special tool to further disassemble unit and determine the failure. Vehicle also needs clutch set up and parts were ordered we did advise owner of the procedures we were following and that we were doing everything possible to diagnosis and complete repair as soon as possible. We have given [redacted] a free loaner vehicle until repairs are completed we are also going to assist with the clutch parts which are owners responsibility. We spoke to the owner of the vehicle and her Mom and [redacted] on Thursday 9-**-2013 to update them on the progress of the vehicle. Owner stopped down and saw vehicle on 9-**-2013 and could see unit is out and disassembled and some parts have arrived and are being reassembled and when Unit is complete and reinstalled we will call owner right away. We have tried to keep all parties involved with this vehicle aware of what was happening and the time frame. We advised the owners that at no time were we trying to inconvenience anyone and we are working and using all resources to complete the repairs and have the vehicle back on the road.

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Description: AUTO DEALERS-NEW CARS

Address: 219 West Main Street, Bay Shore, New York, United States, 11706


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