Newland Landscape Inc

Review: Despite several attempts on my part to get this company to complete the work on a patio (see e-mail below), the job has not been completed and the owner ([redacted]) has not replied to my attempts to communicate with him for two weeks since my last e-mail to him during the first week in January. What follows is a summary of my attempts to contact him via telephone and e- mail:

[redacted],

Back in November, I called you to arrange for you to complete the job on my patio by sealing around the pilasters. You never returned my call, so I wrote the following e-mail:

On Dec 8, 2015, at 11:27 AM, I wrote:

[redacted],

I phoned you a couple of weeks ago and left a message, but you didn't return my call. I asked if you would complete the patio job and seal off the three pilasters by my neighbor's wall.

I am requesting again for you to finish the job before the expected heavy rains start.

Thank you,

XXXXXXXXX

When you finally replied on December 8th you wrote:

Hi XXXXX, sorry I was out of town. I will arrange to get this done. Thanks

Nearly two weeks later, on December 21st [redacted] wrote:

XXXXX, When would it be good to send my guys to finish up with the silicone around the pilasters?

I replied:

[redacted],

Okay, how about 10:00 am tomorrow?

[redacted],

I waited all day Wednesday. You neither called me, nor did your guys show up.

It's now been eleven days since you last communicated with me and the job is still not complete. It has already rained at least three times since my phone call and there are four storms lined up in the Pacific Ocean that our heading this way which are predicted to dump a considerable amount of rain on this area.

You have had a month and a half to complete the job. I am tired of your delays and excuses.

You need to send your men to complete the job NOW!!!

XXXXXXXXXXDesired Settlement: I want the job completed.

I want it noted on your web site that a complaint has been filed against Newland Landscapes in Laguna Niguel, California

Business

Response:

My Response to Clients Complaint;