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Newland Landscape

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Newland Landscape Reviews (3)

My Response to Clients Complaint;We are sorry that things had to come to this extend after all the accommodation we had do do for your benefit with your association and cityWhat was remaining to do was the installation of silicone around pilasters that YOU requested to be done at a later time because you need wait, again we accommodated to your request You are right we did schedule the work to be done but after sending an email to your association requesting payment for the work you told me they approve and that we completed, your association apparently did not know anything about and will not pay for what was done until this was resolve with youWe sent you an email explaining the situation and that we need it to get this resolve prior to doing any further work, we did not get any response back so we waited to hear back from your association or yourself but never didWe reached out to you after we got a notice from the Revdex.com about your complaint which it was a surprise after all the accommodation we providedWhen we reached out to you again we did requested the payment due from the association but again I was ignore and your only response was "I'm sorry that you are having trouble collecting" so we decided to put this behind and so we decided to complete the job even if we never get pay for what was doneWe completed the Silicone application on Saturday morning March 5th,

My Response to Clients Complaint;We are sorry that things had to come to this extend after all the accommodation we had do do for your benefit with your association and city. What was remaining to do was the installation of silicone around 3 pilasters that YOU requested to be done at a later time...

because you need wait, again we accommodated to your request.   You are right we did schedule the work to be done but  after sending an email to your association requesting payment for the work you told me they approve and that we completed, your association apparently did not know anything about and will not pay for what was done until this was resolve with you. We sent you an email explaining the situation and that we need it to get this resolve prior to doing any further work, we did not get any response back so we waited to hear back from your association or yourself but never did. We reached out to you after we got a notice from the Revdex.com about your complaint which it was a surprise after all the accommodation we provided. When we reached out to you again we did requested the payment due from the association but again I was ignore and your only response was "I'm sorry that you are having trouble collecting"  so we decided to put this behind and so we decided to complete the job even if we never get pay for what was done. We completed the Silicone application on Saturday morning March 5th, 2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 My dispute with Newland Landscapes in Laguna Niguel, California has finally been settled in large part because of your efforts. The dispute was finally settled after your third attempt to contact [redacted] (he had ignored your first two attempts and finally contacted me after someone from your office phoned him).However, he refused to complete the job unless his dispute with my homeowners association was resolved (see below). It was only after I threatened to file a grievance with the California Contractors State License Board and to seek relief through small claims court that he sent a man to my home to complete the job.So, thank you for your help. Without your efforts and your persistence, [redacted] would have continued to ignore me and the job would still remain uncompleted. I have attached below a letter that I sent to Newland Landscapes that summarized my contacts with [redacted] and his inaction between November and now. I hope this coveys how frustrating my experience with this company has been and why I think Newland Landscapes does not deserve the Revdex.com rating of A+ that it previously had. That experience, combined with the subpar quality of its workmanship and the fact the job took more than 9 weeks to complete (3 times the promised completion time), forces me to conclude that the company deserves a rating no higher than a D.On a positive note: The job is finally completed, thanks to you. So, once again, THANK YOU!!!Sincerely,[redacted]    Regards,
[redacted]

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Address: 30161 Pacific Island Dr #129, Laguna Niguel, California, United States, 92677

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