Dear Sir/Madam, I have responded to the guest who filed the complaint (Ms [redacted] ) apologizing about the misunderstanding (see below) and have refunded the postage and extra shipping charges that were incurred.I trust this resolves the situationThank you,AlexanderDear Ms [redacted] , I am reaching out to apologise for this whole misunderstandingI have just been made aware of this incident and would like to express my apologies for this inconvenience that has been causedObviously we would never intend to hold on to items that guests have leftAs you moved from a standard room to a Suite, We (hotel) should of given the room you departed from visual scan to make sure nothing had been forgottenThis was not performed and this circumstance aroseI have refunded you’re your card the postage expense you incurred for sending the items back to you The extra charge for express shipping was refunded earlierPlease accept this apology, and we look forward to seeing you againYours SincerelyAlexander ALEXANDER M [redacted] FRONT OFFICE MANAGERNEWPARK BOULEVARD, PARK CITY, UTAH 84098O:435.658.6005NEWPARKRESORT.COM
Dear Sir/Madam, I have responded to the guest who filed the complaint (Ms. [redacted]) apologizing about the misunderstanding (see below) and have refunded the postage and extra shipping charges that were incurred.I trust this resolves the situation. Thank you,Alexander. Dear Ms....
[redacted], I am reaching out to apologise for this whole misunderstanding. I have just been made aware of this incident and would like to express my apologies for this inconvenience that has been caused. Obviously we would never intend to hold on to items that guests have left. As you moved from a standard room to a Suite, We (hotel) should of given the room you departed from visual scan to make sure nothing had been forgotten. This was not performed and this circumstance arose. I have refunded you’re your card the postage expense you incurred for sending the items back to you. The extra charge for express shipping was refunded earlier. Please accept this apology, and we look forward to seeing you again. Yours SincerelyAlexander. ALEXANDER M[redacted]FRONT OFFICE MANAGER1456 NEWPARK BOULEVARD, PARK CITY, UTAH 84098O:435.658.6005NEWPARKRESORT.COM
Dear Sir/Madam, I have responded to the guest who filed the complaint (Ms [redacted] ) apologizing about the misunderstanding (see below) and have refunded the postage and extra shipping charges that were incurred.I trust this resolves the situationThank you,AlexanderDear Ms [redacted] , I am reaching out to apologise for this whole misunderstandingI have just been made aware of this incident and would like to express my apologies for this inconvenience that has been causedObviously we would never intend to hold on to items that guests have leftAs you moved from a standard room to a Suite, We (hotel) should of given the room you departed from visual scan to make sure nothing had been forgottenThis was not performed and this circumstance aroseI have refunded you’re your card the postage expense you incurred for sending the items back to you The extra charge for express shipping was refunded earlierPlease accept this apology, and we look forward to seeing you againYours SincerelyAlexander ALEXANDER M [redacted] FRONT OFFICE MANAGERNEWPARK BOULEVARD, PARK CITY, UTAH 84098O:435.658.6005NEWPARKRESORT.COM
Dear Sir/Madam, I have responded to the guest who filed the complaint (Ms. [redacted]) apologizing about the misunderstanding (see below) and have refunded the postage and extra shipping charges that were incurred.I trust this resolves the situation. Thank you,Alexander. Dear Ms....
[redacted], I am reaching out to apologise for this whole misunderstanding. I have just been made aware of this incident and would like to express my apologies for this inconvenience that has been caused. Obviously we would never intend to hold on to items that guests have left. As you moved from a standard room to a Suite, We (hotel) should of given the room you departed from visual scan to make sure nothing had been forgotten. This was not performed and this circumstance arose. I have refunded you’re your card the postage expense you incurred for sending the items back to you. The extra charge for express shipping was refunded earlier. Please accept this apology, and we look forward to seeing you again. Yours SincerelyAlexander. ALEXANDER M[redacted]FRONT OFFICE MANAGER1456 NEWPARK BOULEVARD, PARK CITY, UTAH 84098O:435.658.6005NEWPARKRESORT.COM