Newport Beach MedSpa, Inc.

To Whom It May Concern,
This letter is in response to the complaint filed by *** ** ***In
response, this "personal friend" had been to this office originally 08/03/for Botox
and Dermal Filler, returning 08/30/for more, but also with a recommendation
that
he will need more Dermal FillerHe returned o6/05/at which time the RN again
noted "significant facial hollowing to mid face, laxity, jowling, marionette lines and
NLF, with neck laxity as well"She suggested a treatment plan of several difference
treatmentsShe made recommendation with a stronger filler which is also more
expensive, client opted for a different filler, less optimal, for less moneyThe RN also
explained to client that due to certain "medications" that he uses, his body will
metabolize the product faster than and he will need treatments more often
Each time this client has been to this office he has been treated with professionalism
and expertise of the RN's and Staff; further, because of a "personal friendship" he was
given pricing that is little over costClient insisted on speaking with myself or having
me at office on his treatment date, but I am often in San Diego and unavailable,
however I communicated with and had told my staff to inform him that he needs to see
the RN for Follow Up and my Sales Staff & Assistant Manager will help him with pricing
This client badgered the office staff with phone calls and a tone of harassment that I
finally asked him to seek services elsewhere
Client then threatened that he would retaliate with online negative reviews and that I
would be sorry
Please feel free to contact this office if any further information is necessary
Sincerely,
*** *** *** ***
COMPLAINT INFORMATION

Review: On june 4th I went to Newport Beach Med Spa to get an idea of what I needed to refine my face. I was helped by a nurse by the name of lisa. After 20 mins of her expertise, I was informed that I need 3 syringes of Juvederm and 50 units of botox. I was assured that the juvederm would last for 6 or more months and the botox would last three months. The first ten days looked great, but after the 20th day my face started have a reverse effect and my face looks like before the treatment. I made several attempts to contact the owner, [redacted] to resolve this matter. Finally, they made an appointment for July 31st at noon. When I arrive, I was told she wasnt there and I was seen by the same nurse again. She told me I needed a different treatment. I insisted, I wanted the same treatment that was done three weeks before that I paid $1400. I called back, to see what it would cost to get it done this time. They offered a $50 discount.

Having said this, I would like a refund or a the same treatment at no cost!Desired Settlement: after several calls, the owner told me to take my business elsewhere.

Business

Response:

To Whom It May Concern,

This letter is in response to the complaint filed by [redacted]. In

response, this "personal friend" had been to this office originally 08/03/12 for Botox

and Dermal Filler, returning 08/30/12 for more, but also with a recommendation that

he will need more Dermal Filler. He returned o6/05/14 at which time the RN again

noted "significant facial hollowing to mid face, laxity, jowling, marionette lines and

NLF, with neck laxity as well". She suggested a treatment plan of several difference

treatments. She made recommendation with a stronger filler which is also more

expensive, client opted for a different filler, less optimal, for less money. The RN also

explained to client that due to certain "medications" that he uses, his body will

metabolize the product faster than normal and he will need treatments more often.

Each time this client has been to this office he has been treated with professionalism

and expertise of the RN's and Staff; further, because of a "personal friendship" he was

given pricing that is little over cost. Client insisted on speaking with myself or having

me at office on his treatment date, but I am often in San Diego and unavailable,

however I communicated with and had told my staff to inform him that he needs to see

the RN for Follow Up and my Sales Staff & Assistant Manager will help him with pricing.

This client badgered the office staff with phone calls and a tone of harassment that I

finally asked him to seek services elsewhere.

Client then threatened that he would retaliate with online negative reviews and that I

would be sorry.

Please feel free to contact this office if any further information is necessary.

Sincerely,

COMPLAINT INFORMATION