Newport Chrysler Dodge Jeep Ram

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] > I thank Newport Jeep for their willingness to provide complete transcripts of the conversations with [redacted] regarding the extended warranty repair debacle and shall insist on these when this matter goes to court.>> At issue is the dealer's refusal to honorable comply with Chrysler's extended warranty provisions regarding my Jeep Compass Limited As the owner (principal) pointed out, " Dealerships don't stay in business performing warranty services for free..." The facts are listed in chronological order below:>> 1.vehicle purchased used from dealer in question> rear wheels were unable to be aligned due to severe corrosion of parts.> 3.returned to dealer and was assured there were no severe corrosion issues.> 4.read numerous internet postings regarding cross member failure on this vehicle due to severe corrosion> returned to dealer and was assured there were no issues> noticed extreme rear tire wear possibly due to alignment> attempted rear wheel alignment at tire shop was told rear cross member was cracked and dangerous> 8.returned to dealer and dangerous failed rear cross member was confirmed> quoted several thousand dollars for repair> was also told the parts department could find used parts if I wished to personally repair> I insisted this was covered under a Chrysler Bulletin extended warranty letter and was told it was not> I produced the original extended warranty document and was told repair would not be performed without replacement of ALL parts> according to dealer rear cross member is covered but nothing else> parts cost exceeds $1000> I purchase aftermarket parts but am told they will not be covered by any further warranty> receive call and am told replacement parts are not necessary (after purchased them)> dealer now requires additional funds to install these parts> I make appointment for warranty work to be performed WITHOUT additional parts installed> I arrive morning of appointment and am turned away> I return home and call [redacted] and repair deal is brokered using after market parts> I agree to pay dealer $for installation of parts with repair> Chrysler asks me to save receipts and invoice and agrees to reimburse for expenses> drop vehicle off Dec 2015, receive no loner car, no shuttle, no ride> await returned vehicle for Christmas (as promised) but receive no call> homebound for Christmas 2015> take Uber cab sat Dec, pay by check and receive car> dealer invoice reads unable to align rear wheels> independent inspection reveals incorrectly installed parts> call dealer and am not asked back or corrections> stop payment on check for dispute of repair while awaiting dealer response> receive numerous calls, text message, and registered letter demanding payment but no offer of dispute reconciliation> Middletown Police serve me with summons for fraudulent check> again I phone [redacted] and they insist dealer correct repair issue and I cover check> I photograph affected areas under vehicle> vehicle is dropped off, alleged corrections are made, check cost is covered in cash, charges dropped> vehicle is picked up at end of day and there are still rear alignment issues> photographic evidence confirms no attempt was made reinstall parts correctly per specific directions>> Dealer should have repaired issue well in advance of this dispute as potential liability and dangerousness issues were irresponsible and may have been tragic I currently seek reimbursement for unnecessary parts (+/- $500), installation charges (+/- $270), alignment (+/- $120),new rear tires (+/- $300), legal counsel ($500), or $1690TOTAL Regards, [redacted]

Mr*** did bring his vehicle in for the complaint mentioned, and it was explained what was covered, *** did go over the repairs and cost to him that he agreed toAs far as reimbursement of the parts that is an issue that he clearly stated by him that he was to get from *** not the
dealershipMr*** did pick up his vehicle and paid for his vehicleIt is our procedure as most businesses that he pay for services at time of pick up or we do not release the carHe paid his bill with a checkTwo days later he called the dealership and told us that he was closing the account and wanted to make sure that we deposited the check, well he did not close the account he proceeded to stop payment on the check for services renderedI made several attempts to contact Mr*** to solve the matter of non-payment or closed accountI contacted the phone number on file with no avail, I realized that it was a cell phone where I proceeded to contact him via Text message, to resolve this problem and to keep the police out of the mixHe then texted me that I was never to contact him via the number he providedBecause he stopped payment on the check I was within my rights to go to the Police Department to seek restitution, this is a common business practiceThe police department in the whole thing along with myself and the staff here at the dealership was respectful to Mr***After the police showed up at his home, he then contacted *** and even the deal he was "brokering" with *** was false, what he was telling the police department and what actually happening was fabricated to suit himWe did require payment on the work performed to satisfy the debt owed to the business, for services renderedthis was not an unreasonable requestMr*** from the beginning was looking for a repair free of charge at any means necessaryHis issue is with *** for not covering his issue in its entiretyIf needed I will try to get all the transcripts from *** of his conversation where he was trying to manipulate the systemIt is our position that we owe nothing to Mr*** and that we completed the repair per *** guidelines

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 > I thank Newport Jeep for their  willingness to provide complete transcripts of the conversations with [redacted] regarding the extended warranty repair debacle and shall insist on these when this matter goes to court.>> At issue is the dealer's refusal to honorable comply with Chrysler's extended warranty provisions regarding my 2007 Jeep Compass Limited.  As the owner (principal) pointed out, " Dealerships don't stay in business performing warranty services for free..."  The facts are listed in chronological order below:>> 1.vehicle purchased used from dealer in question> 2. rear wheels were unable to be aligned due to severe corrosion of parts.> 3.returned to dealer and was assured there were no severe corrosion issues.> 4.read numerous internet postings regarding cross member failure on this vehicle due to severe corrosion> 5. returned to dealer and was assured there were no issues> 6. noticed extreme rear tire wear possibly due to alignment> 7. attempted rear wheel alignment at tire shop was told rear cross member was cracked and dangerous> 8.returned to dealer and dangerous failed rear cross member was confirmed> 9. quoted several thousand dollars for repair> 10. was also told the parts department could find used parts if I wished to personally repair> 11. I insisted this was covered under a Chrysler Bulletin extended warranty letter and was told it was not> 12. I produced the original extended warranty document  and was told repair would not be performed without replacement of ALL parts> 13. according to dealer rear cross member is covered but nothing else> 14. parts cost exceeds $1000> 15. I purchase aftermarket parts but am told they will not be covered by any further warranty> 16. receive call and am told replacement parts are not necessary (after purchased them)> 17. dealer now requires additional funds to install these parts> 18. I make appointment for warranty work to be performed WITHOUT additional parts installed> 19. I arrive morning of appointment and am turned away> 20. I return home and call [redacted] and repair deal is brokered using after market parts> 21. I agree to pay dealer $250 for installation of parts with repair> 22. Chrysler asks me to save receipts and invoice and agrees to reimburse for expenses> 23. drop vehicle off 23 Dec 2015, receive no loner car, no shuttle, no ride> 24. await returned vehicle for Christmas (as promised) but receive no call> 25. homebound for Christmas 2015> 26. take Uber cab sat 26 Dec, pay by check and receive car> 27. dealer invoice reads unable to align rear wheels> 28. independent inspection reveals incorrectly installed parts> 29. call dealer and am not asked back or corrections> 30. stop payment on check for dispute of repair while awaiting dealer response> 31. receive numerous calls, text message, and registered letter demanding payment but no offer of dispute reconciliation> 32. Middletown Police serve me with summons for fraudulent check> 33. again I phone [redacted] and they insist dealer correct repair issue and I cover check> 34. I photograph affected areas under vehicle> 35. vehicle is dropped off, alleged corrections are made, check cost is covered in cash, charges dropped> 36. vehicle is picked up at end of day and there are still rear alignment issues> 37. photographic evidence confirms no attempt was made reinstall parts correctly per specific directions>> Dealer should have repaired issue well in advance of this dispute as potential liability and dangerousness issues were irresponsible and may have been tragic.  I currently seek reimbursement for unnecessary parts (+/- $500), installation charges (+/- $270), alignment (+/- $120),2 new rear tires (+/- $300), legal counsel ($500), or $1690TOTAL.
Regards,
[redacted]