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Newport Cottages, Inc.

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Reviews Newport Cottages, Inc.

Newport Cottages, Inc. Reviews (1)

I have had an extremely negative experience with this company and never received my custom ordered furnitureThey are in collusion with their distributors/authorized retailers to defraud customers! I placed an order with one of their few authorized retailers in December of for a pink bookcase in a custom size for which I even paid extra forNewport Cottages advertises that their products take to weeks to make, which was acceptable to meSo around February I followed up with their retailer about my orderI was told by the retailer that Newport Cottages made a mistake, and that they will have to remake itI followed up again, repeatedly, in March, April, May and June of with their retailer, and got shady responses such as "it takes months to make", etcRealizing that that this retailer is lying, in June, July, August, September I repeatedly called Newport Cottages directly to inquire about my order and was provided no assistance and no information about my order, they refused to give me any details! I repeatedly told several of their employees, warehouse delivery manager, store manager, owner, etcthat I was being defrauded by one of their authorized retailers and that I needed information to contest the credit card chargeThey refused to provide me with any information claiming confidentiality! What business claims confidentiality about the status of an order??? Confidentiality only applies to trade secrets of how they make their items, not to where my order is! I found out just recently, through Revdex.com, that while I was calling them looking for my pink bookcase in custom size, they worked with the retailer in July to change the order to a white bookcase in standard size and even changed the delivery address to the retailer (in a different state from mine) instead of to me as originally ordered!! They went along with this fraud all while they all knew I was calling repeatedly and inquiring about my pink bookcase!! Never once did anyone mention that it was changed to white, changed the size, etc., they were deliberately vague about my orderI am writing this review in January of and I still don't have a bookcase, nor my money backFurthermore, Newport Cottages is still selling their products on this retailer's page! Please be aware and order your precious baby furniture somewhere else

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Address: 4111 Buchanan St, Riverside, California, United States, 92503-4812

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