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Newport County Propane, Inc.

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Newport County Propane, Inc. Reviews (2)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #12433749. While I accept the response, I do want to clarify that the company DID NOT immediately grant a credit as stated in their response. In reality, despite assurances that it would never happen, my credit card was charged the day after I filed the Revdex.com complaint, and after calling the company I was informed that my account was never actually cancelled.  Finally after explaining the problem yet again, I was granted a refund the next day. I was assured that the account is finally cancelled, so hopefully that is the case.I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I am submitting a response to a complaint registered by a Mr. [redacted]. It appears Mr. [redacted] is upset at several things, one is that when he called to have gas delivered the account at that address was flagged for overdue/ nonpayment. Our attempt to figure out who...

was occupying the home and at what time period apparently was disconcerting to Mr. [redacted]. We attempted to start service with Mr. [redacted] on September 1 between 1-5pm however he called the office to say that he couldn’t wait any longer and we would have to reschedule. On the rescheduled date we were unfortunately late to the home of Mr. [redacted] and were at his home about ten minutes after the scheduled time. The reason for the tardy arrival was a computer issue with the delivery truck which I was trying to resolve with our Computer support company. This required me to be on the phone and in the cab of the truck. I regret that I didn’t stop what I was doing and call Mr. [redacted] back on the progress of the resolution of our problems. Another truck was dispatched to his address. After a brief conversation with Mr. [redacted] the next morning he determined that he would like to receive service from another company. The equipment was picked up and a credit was issued. While we try our best to meet the expectations of all customers unfortunately this was one customer that we couldn’t. ..

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Address: 347 20465 Douglas Cres, Langley, British Columbia, Canada, V3A 4B6

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Web:

www.newportpropane.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Newport County Propane, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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