Newport Hotel Group

Dear Ms [redacted] , We regret to hear that we failed to meet your expectations We sincerely apologize for the miscommunication in regards to the microwave I will be addressing your concerns with the hotel manager and I will reply back to your email directly with a solution this afternoon Thank you for your patience with this matterKind Regards, [redacted] Reservations Manager

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I asked for a refund, I was emailed and told I would get a 10% refund, that does not even cover the cost of the microwaveI told them I did not consider that resolved and have no heard back.] Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or
concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I am responding to the complaint filed by *** ***Our Corporate Office has taken care of this and has refunded himWe consider this resolved

Thank you for being our guest at the Hyannis Harbor Hotel and providing us with your feedback. We appreciate knowing about your experience so we can share with our team and work to continually improve. I know that does not change your experience, but rest assured we have heard your
concerns and our doing our best to address them. We have refunded one night of your stay and you should see that within 5-business days. Our apologies that we have fallen short on your expectations and we hope to have the opportunity to welcome you back soon and deliver a great stay. Thank you

Dear Ms. [redacted], We regret to hear that we failed to meet your expectations.  We sincerely apologize for the miscommunication in regards to the microwave.  I will be addressing your concerns with the hotel manager and I will reply back to your email directly with a solution this...

afternoon.  Thank you for your patience with this matter. Kind Regards, [redacted]Reservations Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
[I asked for a refund, I was emailed and told I would get a 10% refund, that does not even cover the cost of the microwave. I told them I did not consider that resolved and have no heard back.]
Regards,
[redacted]

Dear Mr. [redacted], I wish to inform you that I re-opened a ticket with Expedia to process a refund for your stay.  They have closed the ticket but did not provide a response on the outcome.  Please contact the reservations office for Ocean Mist Beach Hotel and Suites if this...

issue has not been resolved. Thank you. Kind Regards, [redacted] Reservations Manager