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Newport Imports Inc

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Reviews Newport Imports Inc

Newport Imports Inc Reviews (1)

Initial Business Response /* (1000, 8, 2015/07/01) */
On 4/25/2015 the customer purchased a 2004 Dodge Neon for $1300. The amount included $98.75 which was paid to the DVS for registration (tabs), taxes, and fees. A few days after the sale, the customer came in concerned about a check engine light...

that had come on. Sicon Motors had an auto repair shop diagnose and fix the problem at no cost to the customer. Sicon Motors incurred a cost of $386.00 for the repair. The repair shop replaced the rear struts and wheel bearings. The customer was happy with the car when they left the lot. A few days later they came back to the lot to pick up their tabs and had no complaints.
At the time of the purchase the customer signed the "BUYERS GUIDE" which documented that they fully understood that they were buying the vehicle AS IS - NO WARRANTY. Quentin, who is not the owner, but the Sales Manager, never said that he would buy the vehicle back.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Invalid details of transaction. Sicon never had a shop diagnose and repair any items. After placing 1k down on car, they were going to repair struts on car. We had to come back 4 days later to finish transaction. We called about a check engine light about 5 minutes after we left their shop finalizing the deal. They said to have it diagnosed and let them know. When it was diagnosed we also found out that they installed used parts on the struts. They have never responded to us about the fixing of check engine light - still on. We found out it is heater core. We have not had it replaced for we have already had to repair the water pump and upper and lower motor mounts. We have in the 2 months owning, put in roughly 1100.00 in repairs.
We never picked up tabs either - they were mailed to us.
Feel they are confusing this to another unhappy customer. On their facebook page there are many unhappy people and obvious with their F rating with the Revdex.com.
We have seeking legal representation for on the bill of sale it states they are replacing struts and we have notarized statement they are used and weakened. ANd have two other mechanic statements on the car. Quentin also represented himself as the owner and stated it to us.
Very shady company.
Final Consumer Response /* (4200, 16, 2015/07/10) */
Hello,
I have a voice mail from the person in question named Quintin that states he was going to mail me the invoice of all the work that was done to the car. In his statement he says that we came to pick it up and did not mention any problems with the car. This is not true, I'm looking to get either my money back plus the cost of the parts that we had to replace since we bought the car or I would like to have the heater core and the shock that he said he was going to replace as per his signature that is one the purchase agreement. I have tried to contact Quentin and gave him the chance to do right and he wants to have no part in that. This goes to show the professionalism and the validity of this company. Please reopen this case and look more into this company.
Thank you,
Final Business Response /* (4000, 19, 2015/07/23) */
There is no signature on the purchase order to substantiate the claim that Sicon Motors would replace a heater core and shocks. At the time of the purchase the customer signed the "BUYERS GUIDE" which documented that they fully understood that they were buying the vehicle AS IS - NO WARRANTY.
Still, Sicon Motors incurred a cost of $386.00 for repairs after the vehicle was sold to the customer. This is a vehicle that was sold for $1200. We feel that we have done all that we can.

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Address: 1515 E 66th St, Richfield, Minnesota, United States, 55423-2648

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