Newport Orthopedic Institute, A Medical Corporation

The payment was made at Newport Orthopedic for her MRI scanThis was her estimated amount due to conduct the actual MRIWe received that amount and have applied it directly to her account at Newport Orthopedic for her MRI appointment.The charge that Ms*** is referring to is from another
organization (*** - *** *** *** *** *** ***)*** is an organization that reads the MRI and produces a report as a separate serviceThey have their own fees for that serviceThose specific fees are not part of our practice and are due directly to them.We always inform our patients that we send the MRI out to a radiologist and that separate fees may apply based on their insurance planIt appears that the $is being billed directly to the patient *** *** for those servicesMs*** will want to work with her insurance company and *** to determine the actual amount due to ***.I have reached out to the number provided to invite Mr*** to discuss any other questions hemay have.Respectively,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved. I subsequently got an actual person on the phone today at the business. I maintain my position and believe that they are charging me in error, and/or not collecting or accounting for insurance payments properly. However, I am getting married and buying a house in the next year and am afraid of them continuing to negatively affect my credit.So I got a verbal confirmation that they would drop all claims and release the collection agency amount of $71.13 if I paid them directly $57.79 today.I agreed and I paid.They said they would send me a final invoice on letterhead showing a zero balance.I will call the collection agency to be sure this has happened tomorrow. 
Regards,
[redacted]

Review: The billing office collected copayments and deductibles up front. Which were paid. Then said they messed up and sent me a bill. They said it was their fault, and they mistakenly billed my insurance wrong. After 2 years of them continuing to send bills, but tell me on the phone not to pay them, I paid them in full and told them to stop harassing me. If they found I overpaid they could always send it back. Then, a year later, I got another bill. This time for just a few dollars. When I called they could not explain the charges and told me again, to ignore and allow them to investigate. THen I started receiving debt collection threats. I called and was again told not to worry about it and that the charges were probably a mistake. I yelled at them, and told them to stop harassing me, and paid them even though I believe I was being defrauded (whether by mistake or malice doesn't matter to me I just want to be left in peace). So all was settled for the second time. Today, 1 year to the day after paying them, I received a letter direct from a debt collection agency for a new amount, one which i've never discussed with them before. I tried contacting them inside their normal business hours and could not get through to a person or a working voicemail. They are either inept, or committing fraud, either way it is totally unethical for them to be able to affect my credit by sending a collection agency after me for a matter that has been twice settled and each time by me overpaying them. This last time is a clearly made up amount from no actual service.Desired Settlement: 1. Release the collection. And 2. a written apology on company letterhead, signed and dated, so I can have proof for the next time they try to do this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I subsequently got an actual person on the phone today at the business. I maintain my position and believe that they are charging me in error, and/or not collecting or accounting for insurance payments properly. However, I am getting married and buying a house in the next year and am afraid of them continuing to negatively affect my credit.So I got a verbal confirmation that they would drop all claims and release the collection agency amount of $71.13 if I paid them directly $57.79 today.I agreed and I paid.They said they would send me a final invoice on letterhead showing a zero balance.I will call the collection agency to be sure this has happened tomorrow.