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Newport Rental Service

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Newport Rental Service Reviews (6)

The engine is at Newport Rental Service, and is in good working order It was repaired at no cost to Mr*** He is welcome to pick it up at anytime

Complaint: [redacted] I am rejecting this response because:As I have stated before this engine was purchased new, installed, had hours on it before it had a major mechanical malfunctionthen while at newport rental sevices it suffered a second oneas for the charge to myself there should never have been onethe engine came with a factory warrenty, and instead of sending the engine back to briggs and stratton, newport rental decided to tear it down thereby voiding the factory warrentySincerely, [redacted] ***

Complaint: ***I am rejecting this response because: it was never stated that this item at any time was a special order item with no return policyi ran this engine for hours before it started having issuesthe engine was installed with hours on the tractorit was taken to newport rental services with hours showing on the hour meterwhen it was returned to me the first time it had hours on the meterand at that point I took it home unloaded it of the trailer started the tractor and as soon as I pulled on the switch for the blade engagement the engine would not run smoothit had a severe surgei immediately loaded it back on the trailer, and the next morning returned it to newport rentali had not run the tractor at that time for more than five minuteswhen I got the tractor back, (with no engine) the hour meter was showing hoursbefore I unloaded the tractor when I took it back I showed the mechanic josh what it was doing and at that time is when he told me about having difficulty finding the problem besides the governor, it turned out the rocker arm had come off while they had it at their shopi told josh at that time with all the problems associated with this engine that I either just needed my money back or a new enginehe told me they would order a new engine, but when I talked to him later he said he never had timewhen I returned the next day and talked to steve the owner he told me repeatedly that the engine should be oki was not comfortable with this as the engine had major issues and should have been sent back to where ever newport rental bought it from for replacement or guarenteed warrenty work, instead they have an engine I paid for, they took apart voiding the warrantyan engine that continued to exhibit problems even after they told me they fixed itand yet steve repeatedly told me it should be ok, and yet not guaranteeing anythingi believe I am within my rights, and am not asking too much in wanting a new engine or a refundthe only "as is sale" I was provided with this brand new engine was on the back of the receipt taped to the box when I picked up the engine, and that was for a used producti also have the original purchase reciept and it had none of that on it.Sincerely,*** ***

Consumer ordered a special order item.  We don't stock them so there are no returns.  Consumer took machine out and mounted into tractor.  When you hook it up, the throttle and governor need to be in range.  You need to hook up a tach to regulate speed and rpm.  Briggs &...

Stratton offer warranty.  Consumer ran for @ 3 hours.  Running at rpm which blew out the governor.  We took it back to check it.  Governor was broken and we replaced it.  We could run with no lead on rpms.  When he took it out, it couldn't run even.  He brought it back again and we found one rocker arm that came loose.  We put nut back on and readjusted the valves.  We put it back together with correct rpms.  He refused to take it.  He left it in the shop.  Engine is good shape.  We tried to help him.  We have been here for 50 years.  He need to pick up his motor.

The engine is at Newport Rental Service, and is in good working order. 
It was repaired at no cost to Mr. [redacted].
He is welcome to pick it up at anytime.

Complaint: [redacted]I am rejecting this response because:As I have stated before this engine was purchased new, installed, had 1.2 hours on it before it had a major mechanical malfunction. then while at newport rental sevices it suffered a second one. as for the charge to myself there should never have been one. the engine came with a factory warrenty, and instead of sending the engine back to briggs and stratton, newport rental decided to tear it down thereby voiding the factory warrenty. Sincerely,[redacted]

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Address: 435 E. Olive St., Newport, Oregon, United States, 97365

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