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Newport Used Car & Truck Sales

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Newport Used Car & Truck Sales Reviews (1)

Review: I purchased a track loader from this co for over $20,000 and was given several reassurances that it was in good working condition and ready to work. It was the furthest thing from the truth.The machine had numerous leaks and problems before even being able to use from the start: bad battery, hydraulic leaks, oil gasket leaks, etc.Damaged parts were painted over to hide them. Spent over 1k to get it off the ground originally, only to have the machine break down on the first jobsite and have to be towed into a shop where I got the bad news the machine had numerous issues, costing me several thousands more to repair, including a faulty undercarriage. This company misrepresented & lied in the listing of this equipment. I was an out of state buyer who went off a lot of discussions and emails with [redacted] (owner) & [redacted] (sales) before I chose to purchase this machine. There was nothing short of a smoke screen on this purchase and I have an electronic trail to prove it. I was charged several thousands for work including a list of other items; even the blower motor was bad not allowing me to find out the a/c also did not work. I am writing today because I do not want another individual or company to get taken like I did. The owner out of all of this gave me a fraction of what my cost were to help ease the pain, but I took what I could get, leaving thousands in the balance of existing work and work needed to be done. This was no means a settlement and he did not want to do anything else for me. He would not take the machine back with my refund either. I would not have bought this caterpillar track loader if it had been represented truthfully and listed all its issues. I realize it was a used piece of equipment, but there is an issue with its representation. The owner may say he sold it to me cheaper than what he wanted for it, but it had nothing to do with him being forthright about the equip.This company may also represent themselves as Virginia heavy equipment. I think its a shame things came to this.Desired Settlement: I know I will have no chance for a full refund and return of machine. I would be out so much more doing so, I would like to be reimbursed $ 2400 to settle this for partial reimbursement over what has been refunded. I have work orders and receipts of what has been spent.

Business

Response:

To Whom It May Concern,

We sold a Caterpillar Skid Steer to a custom er on 12/12/2013 in the amount of $21,500. We were

asking $24,995 for the machine. We gave h¡m $3,495 from the beginning. The customer wanted the

skid steer shipped to him and then decided to come after it the next week. He arrived on 12/20/2013.

He drove the skid steer. He apparently was pleased with it because nothing was said and he took it

home. He called a few weeks later and said that the machine broke down. We told him that we

would try to help him with his repairs the best way we could. We also offered him a refund if he

would bring it back to us. He advised us that he wanted to keep it. He had the repairs done to it. We

settled on a refund of $1,000 for his repairs. He was aware that this was a settlement. He accepted it

and that was the last we heard from the customer. Now, eleven months later, he is making a

complaint against us.

Thank you,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This machine was totally represented falsely. I was given a reduction in price due to negotiations in price, not because the machine was faulty. It was represented as ready for work with no leaks or issues, and I contacted the seller not in weeks as he lied about, but in a few days to let them know the hydraulic line was damaged and painted over. This has been an ongoing case of lies and apparently is still going on. I want the Revdex.com to know what this business is all about. The $1000 was not a settlement by any means and was not discussed as being so, it was to help with an expensive tow bill and very little towards anything else. The bottom line is this: I purchased a machine in the hopes that the seller was representing the machine as it really was instead of being dishonest and misrepresenting its condition to get the sale price. I drove a long way from **. and picked up the machine late in the evening when the business was closed. ( I had already paid for it) Much to my disbelief,when hauling it back home, I stopped at a station and noticed the side of the loader had fluid all over it and it was clear the machine had issues that had been covered up. This individual said he would take it back only for him to try to sell it to someone else. I would lose more time & money bringing it back, would not get a refund until it sold, and I'm sure he would have charged me a commission. I didn't trust the owner and felt he would sell it for far less due to all of its problems. This company played me and I don't want to see anyone else get taken as I have. The salesman was also informed on everything and I made numerous calls to him over the issues from the very beginning. Again, this machine was represented totally different than what it was. This isnt the first time the seller has heard from me in 10 months. He would like you to believe it was sold on a reduced price to make up for the fraud in advertising here. I do not wish this on anyone, it has been a nightmare dealing with this company.

Regards,

Business

Response:

Complaint ID: [redacted]

Unreasonable customer. Unreasonable demands. We

offered to purchase the machine back. We did not take

the offer. We offered a settlement. He took it and then

complains again later.

Thank you for your time.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This business is very deceptive and did not offer to buy the machine back when I asked for a refund. They offered to try to sell it to some other customer if I hauled it back to them ( 9hour trip) and more than likely be honest with them because its no longer their machine to worry about, and how long it would take to sell doing it the honest way.

I have in no way been unreasonable, just honest unlike this business. All I can say is buyer beware, do your due diligence when looking at anything these people sell, dont take their word no matter how much of a pitch they give you.

Regards,

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Description: AUTO DEALERS-USED CARS

Address: 192 Industrial Park Drive, Pearisburg, Virginia, United States, 24134

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