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News Corp Reviews (3)

Review: I have been attempting to unsubscribe from [redacted] emails for months. I have tried using the unsubscribe button at the bottom of received emails around ten different times over approximately the past six to nine months. I have attempted to contact the company through their online "Email us" help form on two separate occasions, but no one will answer my emails after waiting at least 1 week between emails. According to their contact form, [redacted] is part of SmartSource Interactive Group and News America Marketing Interactive, Inc. Llc.Desired Settlement: I want all email from [redacted] to cease. It would also be helpful to other customers for the company to fix their unsubscribe email option and most importantly to actually respond to customer help emails.

Consumer

Response:

At this time, I have not been contacted by News America Marketing Interactive L.L.C. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I redeemed a Digital code from the New Sealed Bluray movie "Taken" and received an error code and am unable to get the Digital copy. The bluray is region one but is from Canada. As I reside in the USA I was told to change the country code on the [redacted] page but this did not resolve the issue. I contacted customer support, supplied the appropriate information from the back of the bluray box as requested to no avail. I was informed that I can not be helped in this matter. I bought this bluray new and sealed from [redacted] which I was informed is a 3rd party seller. I am left with an un-redeemable code on a new product. Why am I denied because I didn't buy from a big name retailer? Just give me my code for the new Bluray I purchased.Desired Settlement: Give me a working Digital code for the brand new sealed Bluray movie "Taken"

Also to list this complaint to show others how 20th century fox home entertainment would not give me what I already own.

Business

Response:

News Corporation does not own 20th Century Fox, which is an entirely separate company. We have no control over anything to do with Fox's products. He has filed a complaint against the wrong company.

Review: Spoke to Christian V[redacted] at [redacted]. When asked directly if there was a minmum contract time I was advised "no" by Christian. When stating so it is month to month and I can cancel any time, Christian replied "yes."

I spoke to Christian about ending my 6 month contract with Zillow and no looking to try out [redacted]. I advised that I would need to okay it with my husband and then was assured that I could cancel at any time if needed.

Called and spoke to Michael at [redacted] to cancel contract 2 weeks into it. Michael advised me that this was no possible and that I was bound to a 1 year contract. He told me to call my sales person back.

Called and spoke to Christian V[redacted] at 4:50pm on Sept [redacted]. He advised me that he wanted to make me happy and would set up a phone call with a customer service representative at 10:00am on Sept [redacted].

So, 10:00am came and went. I sent an email to Christian at 10:10am asking for the phone call - no response.

Called into [redacted] at 10:30am on Sept [redacted]. Christian not at desk and agent I spoke to didn't know anything about a customer service rep. She transferred me to Michael in the retention department (again). Michael advised that he would escalate my call and have someone higher than he call me in 48 hours. On Sept [redacted] when I asked Michael to speak to someone higher than he - he had advised me that he was it.Desired Settlement: I want to cancel my service and my monthly payment per the agreement made by the sales person Christian V[redacted] that I could cancel any time and there was no mandatory contract obligation.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding News Corporation has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

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Description: NEWSPAPERS, PUBLISHERS-PERIODICAL, MARKETING PROGRAMS & SERVICES, MOTION PICTURE PRODUCERS & STUDIOS, NEWS SERVICE, TELEVISION STATIONS & BROADCAST COMPANIES

Address: 1211 Avenue of the Americas, New York, New York, United States, 10036

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