News Paper Archive

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*** ***, good afternoonIt's very unfortunate that this matter had to reach this pointAt this time per your request an extension of the period of your trial for days unlimited has been processed already starting on todayOur representatives have processed the extension of your accountWe want to express our apologies for the inconvenience and please be noted that there is no charge at all or transaction performed by usYou will be noticing then we are adding days to your membership at no additional cost from May 13th until May 16thPlease do not hesitate to contact us if we can assist you further
Cordially
*** ***
Customer Service Manager
World Archives
NewspaperARCHIVE.com
P.OBox Cedar Rapids, IA 52404-Toll Free 888-845-2887 Direct *** ***
SHIP PAPERS TO Marconi Place Ste San Diego CA

*** ***, good afternoon,It's very unfortunate that this matter had to reach this pointAt this time per your request for a refund, this has been processed already.Our representatives have processed the refunds for all of the charges and you account is already updated to be cancelled and
not submitted to a recurring billingWe want to express our apologies for the inconvenience and please be noted that there is a interaction note of you dated on 6/and no other one previous to it until we have received the Revdex.com communication of your complaint submitted by 6/04.Accordingly with the records, the refund was already settle and credited into your account as well by 6/Please do not hesitate to contact us to get the details of your transaction ID for the refund in full processed already. Cordially*** ***Customer Service ManagerWorld ArchivesNewspaperARCHIVE.com*** *** *** *** *** ** ***
*** *** *** *** *** ***
*** *** ** *** *** *** *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***
PS. They have given me a refund. Thank you

*** *** aka *** *** is a serial abuser of our website.On September 7, she signed up for a free trial and cancelled in minutesWe allow people free trialAt that time she was *** ***.On December 3, *** *** signed up for a free trial and cancelled in
minutesShe used a different email address to thwart our Terms and Conditions.On July 12th *** *** (new name) subscribed to our website using a $off coupon for a month full membership, paying a discounted $She used a 3rd email address for this transaction.All these transactions were given using the same address for the credit card and came from the same IP number.On July 13th at 10:PM UTC we cancelled her subscription at her request and refunded her $So, *** *** AKA *** *** has nothing to complain aboutWe, on the other hand, request that she never visit our website again.*** ***Customer Service Specialist Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** *** PS. They have given me a refund. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was going to accept your offer.  However, on the morning of May 13, 2015, Newspaper Archive attempted to debit my bank account for $29.95.  My bank is sending me written confirmation.  Thankfully, I did not have sufficient funds, so your company was not successful in debiting my account.  I then called Newspaper Archive.   I spoke with a customer service representative who confirmed that my account was active, and further, that your company had billed me.   I then asked to speak to a supervisor, and spoke with a Mr. [redacted], who basically told me I was "imagining things" and that no one had tried to debit my account. Then I received the email from the Revdex.com and read your offer.  That was the afternoon of May 13, 2015.  However, when I tried to access your site, I was again asked for payment.  I was in the process of sending you an email when I received a call from Mr. [redacted], who said he had received an email from you, and that my account was active May 13 - May 16, at no charge.  He followed that up with an email.  However, I was out of town on May 14-May 15, so didn't get a chance to actually do any searches until today, May 16 - which, according to your offer, should be the last day of my free access.  Well, NO.  I WAS DENIED ACCESS UNLESS I PAID.  So this is why I am rejecting this offer, because I didn't even get 1 full day, let alone 4.  By the time I got your message on May 13, and Mr.[redacted] was informed of your offer,  I was already getting ready to go out of town.  So today was really the only day I had to search, since I got back very late last evening.  If you say you are going to provide 4 days, that is what you should do.  Mr. [redacted] seems to be the cog in the wheel.  Besides enduring his sarcasm, he lied to me.  In his email he assured me that he understood I was to have 4 days, unlimited access.  Yet, here it is the 4th day and NO ACCESS.  God help you if you try to bill me again.  I will check with my bank on Monday.What is wrong with your company?  Do your employees not listen to you or do they just not care or are they incompetent?
Regards,
[redacted]

[redacted], good afternoon,We regret the inconvenience and let me confirm It's very unfortunate that this matter had to reach this point. At this time per your request an additional extension of the period of your account for 2 days unlimited has been processed already starting on today.I have processed the extension of your account. We want to express our apologies for the inconvenience and please be noted that there is no charge at all or transaction performed by us. The credit card information of your account has been deleted already, we invite you to confirm this. By this means please consider the access unlimited as requested and the recurring billing is disabled so you will not be submitted to any recurring billing as it was in our first extension expiring by May 16th. You will be noticing then we are adding again 2 days to your membership at no additional cost from May 18th until May 20th. To avoid being redirected to a page in error, we recommend you to clean your cookies, browsing history and cache.Please do not hesitate to contact us if we can assist you further. Cordially[redacted]Customer Service ManagerWorld ArchivesNewspaperARCHIVE.comP.O. Box 9348 Cedar Rapids, IA 52404-9348Toll Free 888-845-2887  Direct  [redacted]SHIP PAPERS TO 2350 Marconi Place Ste 102 San Diego CA 92154

Review: I signed up for a one-time search with this company on Nov. 30, with the understanding that I would be billed for a subscription unless I cancelled the account. I cancelled my account immediately after running the desired search and received an email saying I would not be billed further. I have saved a copy of that email, which I can provide to you if necessary. I have been billed every month since December. No one answers at the customer service line, so there is no way to quickly find out what is going on. I have emailed the company and disputed the charge with my credit card company. However, I want to report them as they are either mismanaged or dishonest, or both.Desired Settlement: I want all money paid for the subscription since Dec. 3, 2014, to be refunded, and my subscription cancelled. I do not dispute the initial charge, which I believe was $1.95, incurred on Nov. 30, 2014.

Business

Response:

[redacted], good afternoon,It's very unfortunate that this matter had to reach this point. At this time per your request for a refund, this has been processed already.Our representatives have processed the refunds for all of the charges and you account is already updated to be cancelled and not submitted to a recurring billing. We want to express our apologies for the inconvenience and please be noted that there is a interaction note of you dated on 6/04 and no other one previous to it until we have received the Revdex.com communication of your complaint submitted by 6/04.Accordingly with the records, the refund was already settle and credited into your account as well by 6/09. Please do not hesitate to contact us to get the details of your transaction ID for the refund in full processed already. Cordially[redacted]Customer Service ManagerWorld ArchivesNewspaperARCHIVE.com[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,