Newspaperarchive.com

Dear [redacted] ***, Your membership has been cancelled and you will not be re-billedYour refund should post to your account within 2-business daysWe are always adding new content to our site and hope you will try us again in the futureThank you for your support Sincerely, Customer Service NewspaperARCHIVE.com® [redacted] @NewspaperARCHIVE.com

The customer indicates she could only view the first page of search resultsThis happens when the customer has not logged inNon-logged in visitors receive a popover that clearly states they need to log in or subscribeThe customer indicates we falsely advertised what newspapers are availableWe have more than 8,titles available and more than million pagesWe VERY CLEARLY allow customers to search and browse prior to starting a trial to MAKE SURE what they want is availableThe the customer did not use the tools we cannot controlhttps://newspaperarchive.com/us/ is our browse path to every single newspaper in the archiveWe DO NOT represent that we have any newspapers other than those that are availableThat the customer did not carefully evaluate the availability of her desired content OR login are both beyond our controlWe VERY CLEARLY state the $day trial is non-refundable; and it is.***

I am rejecting this response because: I was told by the women on the phone that there are errors with cancellations done onlineIf these are known issues, which they obviously are, I should not be responsible for any charges that were made after I attempted to cancelI am extremely upset by the behavior of this company and will continue to pursue the refund that I am entitled to

Thank you for contacting us,It's very unfortunate that this matter had to reach this pointWe are a company that abide by our Terms and Conditions, we invite you to view our policy on our web siteAt this time we cannot honor your request for a full refund due to our terms and conditions you must request a cancellation hours before or after renewal or starting dateThere are ways to cancel your account by Phone, Email and on lineWe have no record at all of a cancellation request, nor the one you by 3/5/(Sunday) At any time our customers can cancel their subscription prior to the renewal date Per your request, our representatives have cancelled the auto-renewal on your account, it is cancelled and will not be submitted to a recurrent billingThis auto-renewal condition is also confirmed in the confirmation email when submitting registrationUpon registering,the terms and conditions must be accepted and once doing so you are accepting the terms in which it is stated the auto renewal condition of the membership not limited to the frequency or not in the use of it As we have previously informed to you, your membership is now cancelled and becomes a closed account I have disabled the billing on your account so you will not be charged againYour account will remain active until 6/5/ Cordially [redacted] / [redacted] Style Definitions */

I WAS LOGGED IN! I WAS UNABLE TO VIEW ANY PAGE PAST PAGE ONE! THEY DID NOT CARRY THE RENTON NEWSPAPER! THIS GUYS IS LYINGIF THEY WANT TO RUIN THEIR BUSINESS FOR $LET THEM BUT I WILL NOT AGREE WITH WHAT THEY ARE TRYING TO TELL YOU HERE, NO WAY THEY ARE LYING!!

Hello Again,We do not have any issues with our cancelations on line, by email or by callingAgain to prevent lapses in service for our customers, our subscriptions are set up to automatically renew as per the period agreed uponThis is outlined in our Terms and Conditions and is agreed to by you upon sign up.At any time our customers can cancel their subscription prior to the renewal dateRefund of the last charge made to the account on 5/12/has been done ex gratiaWe cannot go far back any more as long as we have never received a cancellation notice and or request of any nature for this account.Refund of $USD under reference# 7***for you to follow up with your financial institution
Cordially
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear [redacted],

Your membership has been
cancelled and you will not be re-billed. Your refund should post to your
account within 2-4 business days. We are always adding new content to
our site and hope you...

will try us again in the future. Thank you for
your support.


Sincerely,

Customer Service
NewspaperARCHIVE.com®
[redacted]@NewspaperARCHIVE.com

The customer indicates she could only view the first page of search results. This happens when the customer has not logged in. Non-logged in visitors receive a popover that clearly states they need to log in or subscribe. The customer indicates we falsely advertised what newspapers are available. We have more than 8,000 titles available and more than 300 million pages. We VERY CLEARLY allow customers to search and browse prior to starting a trial to MAKE SURE what they want is available. The the customer did not use the tools we cannot control. https://newspaperarchive.com/us/ is our browse path to every single newspaper in the archive. We DO NOT represent that we have any newspapers other than those that are available. That the customer did not carefully evaluate the availability of her desired content OR login are both beyond our control. We VERY CLEARLY state the $6.95 7 day trial is non-refundable; and it is.[redacted]

Thank you for contacting us,It's very unfortunate that this matter had to reach this pointWe are a company that abide by our Terms and Conditions, we invite you to view our policy on our web siteAt this time we cannot honor your request for a full refund due to our terms and conditions you must
request a cancellation hours before or after renewal or starting dateThere are ways to cancel your account by Phone, Email and on lineWe have no record at all of a cancellation request, nor the one you by 3/5/(Sunday) At any time our customers can cancel their subscription prior to the renewal date. Per your request, our representatives have cancelled the auto-renewal on your account, it is cancelled and will not be submitted to a recurrent billingThis auto-renewal condition is also confirmed in the confirmation email when submitting registrationUpon registering,the terms and conditions must be accepted and once doing so you are accepting the terms in which it is stated the auto renewal condition of the membership not limited to the frequency or not in the use of it. As we have previously informed to you, your membership is now cancelled and becomes a closed account I have disabled the billing on your account so you will not be charged againYour account will remain active until 6/5/
Cordially
[redacted]

I am rejecting this response because:
I was told by the women on the phone that there are errors with cancellations done online. If these are known issues, which they obviously are, I should not be responsible for any charges that were made after I attempted to cancel. I am extremely upset by the behavior of this company and will continue to pursue the refund that I am entitled to.

Revdex.com of Central California,[redacted] did subscribe to our 7 day trial for $6.95. It has never been advertised as free and is very clear that the subscriber is agreeing to a non-refundable $6.95 charge for 7 full days of premium access. As I write this [redacted] still has 1 day left on her...

trial.[redacted] did login successfully: 8/6/2017 2:51:40 PMNewspaperARCHIVE.com10.8.1.148She performed 14 searches:Search DateSearch TermsWebsite8/6/2017 4:06:56 PM[redacted]NewspaperARCHIVE.com8/6/2017 3:53:13 PM[redacted]NewspaperARCHIVE.com8/6/2017 3:22:02 PM[redacted]NewspaperARCHIVE.com8/6/2017 3:20:14 PM[redacted]NewspaperARCHIVE.com8/6/2017 3:19:15 PM[redacted]NewspaperARCHIVE.com8/6/2017 3:18:15 PM[redacted]NewspaperARCHIVE.com8/6/2017 3:16:15 PM[redacted]NewspaperARCHIVE.com8/6/2017 3:14:31 PM[redacted]NewspaperARCHIVE.com8/6/2017 3:09:26 PM[redacted]NewspaperARCHIVE.com8/6/2017 2:57:17 PM[redacted]NewspaperARCHIVE.comSearch TermsWebsite8/6/2017 2:56:19 PM[redacted]NewspaperARCHIVE.com8/6/2017 2:53:52 PM[redacted]NewspaperARCHIVE.com8/6/2017 2:52:48 PM[redacted]NewspaperARCHIVE.com8/6/2017 2:47:19 PMRentonNewspaperARCHIVE.comShe viewed 6 pages of premium content: DatePublication TitleImage IdViewer Type8/6/2017 3:55:17 PMHubbard News[redacted]iip8/6/2017 3:34:25 PMAthens Sunday Messenger35354370iip8/6/2017 3:32:11 PMHamilton Daily News Journal[redacted]iip8/6/2017 3:28:54 PMHamilton Daily News81731469iip8/6/2017 3:27:39 PMCentralia Daily Chronicle58018585iip8/6/2017 3:24:24 PMCentralia Daily Chronicle53696643iip[redacted] cancelled her subscription on 8/9/2017 6:19:10 PM and she will not be billed again.We believe we have provided [redacted] with an excellent opportunity to try NewspaperArchive.com at the price we clearly indicated when she subscribed and under the terms she read and accepted: https://rsecure.newspaperarchive.com/trial?plan=18500/Thank you,[redacted]topher JamesNewspaperArchive.com