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NewTel Reviews (6)

Dear Ms [redacted] , Thank you for making us aware of your dissatisfaction In reviewing your complaint we talked with the parties involved [redacted] brought your Camaro to the attention of our used car manager It is a vehicle we would be proud to include in our used car offerings, and we can truly appreciate your frustration, but please understand that we can only offer a wholesale amount for its acquisition The market resale value of your Camaro according to data compiled by the software we use is $27,(as of 3/23/15) We anticipated needing to purchase new unidirectional tires ($1200) and having the rims resurfaced ($400) prior to being able to offer the car for sale Our offer of $24,gave us room to perform the needed repairs, have the vehicle professionally detailed, perform a thorough point service check (with a modest allowance for non warranty issues that might be discovered) and still be able to offer the vehicle a little below retail market value We are sorry that you found the offer to have not been worth your time or the trip out [redacted] also feels badly that he had erred in selecting the wrong Camaro trim level (yours is a 2SS) when submitting the appraisal form He is new to General Motors having come from an import dealershipWe have since provided him with training to help him more accurate identify all GM models, not simply those in the GMC Buick lineup Again, we would never want you to have a bad experience here whether a seller or a buyer We are also going to share your experience with our staff in general so that we can all grow professionally from it We wish you the very best of luck with your Camaro sale and would be happy to assist you in the future in any way that we can Please feel free to contact Used Car Manager [redacted] with any unanswered questions about the value of your vehicle or our appraisal process He can be reached at [redacted] Thank you [redacted] Business Development Manager Axelrod Buick GMC

In regards to our case 10325006, we still have not resolved the issueWe had our truck in today and they replaced another part I will have to let you know if the issue is resolved[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I've read the response from Axelrod about my complaint and I have to disagree with his reply The truck that I was shown and the truck that the salesman wrote up were not the same truck and I had no knowledge of thatI was shown a GMC Canyon that was on the lot and that is the truck I was lead to believe I was purchasingThere was no talk of another truck especially one without four doorsThat was a prerequisite for any truck I purchased He even went so far as to put a sign in the truck window saying it was "reserved for *** ***"He would not have done that if he had no intention of selling me that particular truck. As far as the repair on my truck, the last time I had it in for repair I was told the only way to make the power locks work would be to disconnect the Onstar which also disconnected the Bluetooth, the compass, and the temperature readingI paid for all these, including the power locks, when I purchased my vehicle and I expect them to work. I feel I was deceived about the new car I had intended to purchase and their solution to my power lock problem is unacceptable I'm hoping there can be a solution we can all be satisfied with.Thank you,*** ***

In response to [redacted]
complaint, the proposal that [redacted] received from us was on a 2015 GMC Canyon Extended
Cab 4x4 which had an MSRP of $31,695.00.  He received credit union pricing of $30,453.91,
which is a special price only available to Credit Union customers. This...

pricing
cannot be altered because of GM’s guidelines with regard to Credit Union
pricing program. Since this Canyon had not arrived at our dealership and was is
in transit, the salesman pulled up a 2015 Canyon Crew Cab.  Both the customer and the salesperson did not
realize it was not the correct vehicle. The Crew Cab had an MSRP of 39,130.00.
[redacted] took the numbers which was clearly
marked as an extended cab with the correct Serial number of the Extended Cab
and the MSRP of $31,695.00 and went to his credit union and applied for a loan
to purchase this vehicle.  There was no
exchange of money and there was no signed purchase agreement.
 He came in to actually purchase the 2015
Canyon on Saturday 11/29/2014. The Sales Manager caught the mistake at this
time.  We sincerely apologized to [redacted]
for the mistake that was made.
I have paid [redacted] for the e-title
fee of $50.00 immediately when asked by him to do so. We understand [redacted]’s
frustration and disappointment, especially since he has had issues with his
2012 GMC Canyon. We are making every effort to repair [redacted]’s 2012 Canyon which
prompted all of this to begin with!
 
Respectfully,
[redacted]
New Car and Truck Sales Manager
Axelrod Buick GMC

In regards to our case 10325006, we still have not resolved the issue. We had our truck in today and they replaced another part.  I will have to let you know if the issue is resolved.[redacted]

Dear Ms. [redacted],
Thank you for making us aware
of your dissatisfaction.  In reviewing your complaint we talked with the
parties involved.  [redacted] brought your Camaro to the attention of our used
car manager.  It is a vehicle we would be proud to include in our used...

car
offerings, and we can truly appreciate your frustration, but please understand
that we can only offer a wholesale amount for its acquisition.
The market resale value of your
Camaro according to data compiled by the software we use is $27,242 (as of
3/23/15).  We anticipated needing to purchase new unidirectional tires
($1200) and having the rims resurfaced ($400) prior to being able to offer the
car for sale.  Our offer of $24,200 gave us room to perform the needed
repairs, have the vehicle professionally detailed, perform a thorough 102 point
service check (with a modest allowance for non warranty issues that might be
discovered) and still be able to offer the vehicle a little below retail market
value.
We are sorry that you found the
offer to have not been worth your time or the trip out.  [redacted] also feels
badly that he had erred in selecting the wrong Camaro trim level (yours is a
2SS) when submitting the appraisal form.  He is new to General Motors
having come from an import dealership. We have since provided him with training
to help him more accurate identify all GM models, not simply those in the GMC
Buick lineup.
Again, we would never want you
to have a bad experience here whether a seller or a buyer.  We are also
going to share your experience with our staff in general so that we can all
grow professionally from it.  We wish you the very best of luck with your
Camaro sale and would be happy to assist you in the future in any way that we
can.
Please feel free to contact
Used Car Manager [redacted] with any unanswered questions about the value of
your vehicle or our appraisal process.  He can be reached at [redacted].
Thank you.
[redacted]
Business Development Manager
Axelrod Buick GMC

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Address: 801 Celestine Cir, Vacaville, California, United States, 95687

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