Newton Furniture

We are sorry to hear that [redacted] had trouble cancelling his serviceWe have been in business for years and strive to offer customers the most flexibility and latest weekly cutoffs/deadline possibleWe are staffed and answer phones hours a day M-F and even on Saturday specifically for this purposeTo cancel, customers can call or email us, both of which can be done at any time of the day or night, and one of our in house service reps will personally respond as confirmation.The weekly deadline is Monday noon ET for orders that are delivered fresh that week (Tuesday and Friday)Customers are provided this information and agree to the terms when purchasing, and in twice weekly correspondence after that, and when logged into their account onlineIt seems that in this case [redacted] contacted us after that deadline, on Thursday 9/29, requesting cancellation for the Friday 9/orderThis was days after the deadline and we explained the soonest we could cancel was the following weekPrior to that, on 9/9, [redacted] had submitted a vacation hold to stop his order effective 9/and to restart for 9/If he changed his mind and decided not to restart his service on 9/30, and in effect cancel his order, he could have contacted us by any method, hours a day, between 9/and 9/(an over week period)We feel that in this situation it's not an issue with our systems, but rather just a late request we were unfortunately unable to accommodate.We appreciate [redacted] 's business and really do hope he understands how hard we work to accommodate all of our customers needsWe don't bill anyone in advance and customers can change their plan, meals, or any aspect of their order up until that weekly deadlinePlease let us know if there's anything else we can doThank you!