Newton Radiator

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July
1, 2015
 
[redacted]
[redacted]
Houston,
TX [redacted]
Case
# [redacted]
 
[redacted],
 
On behalf of N.E.W.,
please accept this letter in response to your inquiry filed with the RevDex.com of Metro Washington DC &...

Eastern Pennsylvania, under the
above referenced file number. I would like to offer my apology that your
experience with N.E.W. did not meet your expectations.
 
N.E.W. Customer Service
Companies, LLC and its member companies (N.E.W.), is a third-party
administrator of extended service plans, buyer protection services and product
support programs that serves more top consumer electronics retailers than any
other provider.  N.E.W. offers retailers and manufacturers
innovative, customizable solutions for the delivery of customer service and
support throughout the product ownership experience.
 
N.E.W. strives to provide
world class customer service.  Each call or letter that comes into N.E.W.
regarding concerns or issues relating to our service plan(s) is thoroughly
investigated.
 
Your complaint filed with the Revdex.com is
copied below.  
 
I have filed a claim and this company REFUSES to return any emails,
they REFUSE to update me on the status of the claim. Every time I go online and
inquire, they change the status of my claim file date! Every time I request an
update, they act as if I am filing for the first time, and they seem to have no
prior knowledge to my claim despite the fact I have faxed and emailed proof of
purchase. They are clearly giving me the run-around. The original file date was
6/7/15. They told me by email (the only one I have received) that they will get
back with me in 3 days. Haven't heard anything.
 
The desired resolution listed in
your complaint is to have your vacuum cleaner repaired or receive a
reimbursement of the purchase price paid for the item. 
 
A review of your service history
for the replacement plan you purchased has been completed. The research
revealed the claim for your vacuum cleaner was initiated June 8, 2015.  You were asked to provide proof of purchase
for the vacuum.  The purchase of both the
vacuum and the replacement plan were confirmed June 18, 2015.  The reimbursement was approved the same day and
issued on June 20, 2015.  I attempted to
reach you to confirm you that you did receive the reimbursement.  I was unable to speak with you but I did
leave a voicemail message requesting that you call me directly if you have not
received the reimbursement.  
 
I hope this response provides you
with the necessary information to close out this complaint filed against N.E.W.
If we can be of further assistance to you regarding this matter, please do not
hesitate to contact me directly at ###-###-####.
 
Regards,
 
Ken P[redacted]
Compliance Coordinator |[redacted]@asurion.com
Phone ###-###-#### | Fax
###-###-#### | www.asurion.com
648 Grassmere Park | Suite 300 |
Nashville, TN 37211

Took too long to resolve. Poor customer service. Would not recommend this warranty company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 15, 2015
[redacted]
Rathdrum, ID 83858
Case # [redacted]
Mr. [redacted],
On behalf of Asurion, please accept this letter in
response to your inquiry filed with the Revdex.com of Metro
Washington DC & Eastern Pennsylvania,...

under the above referenced file
number. I would like to offer my apology that your experience with Asurion did not meet your
expectations.
 
Asurion Service Plans. Inc. (Asurion), is a provider of
extended service plans, buyer protection services and product support programs
that serves more top consumer electronics retailers than any other
provider. Asurion offers retailers and manufacturers innovative,
customizable solutions for the delivery of customer service and support
throughout the product ownership experience.
Asurion strives to provide world class customer
service.  Each call or letter that comes into Asurion regarding concerns
or issues relating to our service plan(s) is thoroughly investigated.
Your
complaint filed with the Revdex.com is copied below.
Warranty
purchased and not honored by company. I purchased a product at [redacted] and I
purchased a product service plan through Asurion/[redacted]. I have had a defect
in the product and I tried to return the product under the service plan and I
was denied. Saying that it didn't fall under the service plan.
The desired resolution listed in
your complaint is for the product to be replaced.
A review of your service history
for the replacement plan you purchased has been completed. The research
revealed that on March 28, 2015 you purchased a [redacted] coffee maker
with a 24 month replacement plan provided by Asurion. I was unable to locate a record of a
conversation with you inquiring about your coffee maker being replaced by
Asurion.  You mentioned in your complaint
that your product has a defect.  I
respectfully submit that the coffee maker you purchased has a manufacturer’s
warranty that is effective through March 27, 2016.  In the terms and conditions of the
replacement plan you purchased you will find the statement below regarding the
manufacturer’s warranty.
Manufacturer's Responsibilities: Parts and services covered during the manufacturer's warranty
period are the responsibility of the manufacturer.
The following
information was located on the [redacted] website http://www.[redacted].com/[redacted]-[redacted]-warranty.html regarding their
warranty.
This
product is warranted to be free from defects in material and workmanship for a
period of one (1) year from the date of original purchase.
To
make a warranty claim, do not return this appliance to the store. Please call ###-###-#### in the U.S. or
###-###-#### in
Canada or visit [redacted].com in the U.S. or [redacted].ca in Canada.
For faster service, locate the model, type, and series numbers on your
appliance.
I hope this response provides you
with the necessary information to close out this complaint filed against Asurion. If we can be of
further assistance to you regarding this matter, please do not hesitate to
contact me directly at ###-###-####. 
Regards,
Ken P[redacted]
Compliance Coordinator |[redacted]
Phone ###-###-#### | Fax
###-###-#### | www.asurion.com
[redacted] | Suite 300 |
Nashville, TN 37211

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  Regarding my complaint. I am pleased I was given the full refund of the purchase price. Ms. [redacted] was very nice the first day she called me and she said she would follow up if I was receiving a check or an [redacted]. No mention came up regarding disposal of the damaged TV.   She called me the next day and left me a voice mail and did confirm that I was getting a check not an [redacted].  I got my check that very day and returned a call to thank her for the update. At this time, no mention was made about the disposal of the TV. So I left the message asking about the continuing concern my husband and I haf about getting rid of a very large TV. It was only then she told me that I received a full refund and therefore, getting rid of the TV was our responsibility. The check itself did not mention cashing of it resolved Asurion of disposal. We are very delighted to have received a full refund so we can purchase a similar TV of our choice. We will figure out a way to dispose of the TV, somehow.Thank you for the assistance you gave us. We agree this is resolved.  
Regards,continuing 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is very satisfactory to me.  Asurion took care of the issue.  Thank you for your help.
Regards,
[redacted]

July
17, 2015
[redacted]
[redacted]
[redacted]
Westerville,
OH 43081 
Complain
ID#[redacted] 
Dear
Ms. [redacted], 
On
behalf of N.E.W., please accept this
letter in response to your inquiry filed with the Revdex.com of
Metro Washington...

DC & Eastern Pennsylvania, under the above referenced file
number. I would like to offer my apology that your experience with N.E.W. did not meet your expectations. 
N.E.W. Customer Service Companies, LLC and its member
companies (N.E.W.), is a third-party administrator of extended service
plans, buyer protection services and product support programs that serves more
top consumer electronics retailers than any other provider.  N.E.W. offers
retailers and manufacturers innovative, customizable solutions for the delivery
of customer service and support throughout the product ownership experience. 
N.E.W. strives to provide world class customer
service.  Each call or letter that comes into N.E.W. regarding
concerns or issues relating to our service plan(s) is thoroughly investigated.
According to your complaint
filed with the Revdex.com you state the following: 
“I am making a complaint about this
company because they have not provided services in a reasonable amount of time.
I purchased a warranty on my washer and dryer. One and a half years after my
purchase mold started growing around my gasket on the washer. I contacted
Asurion on 6/20. They stated they could have a repair person come out on 6/27
to repair the washer since during the week they only came during regular
business hours which would interfere with my work schedule. On 6/22 the repair
man contacted me to state that he would have the part in one to two business
days. A week went by and I never heard from this repair man. I contacted
Asurion on 6/30 and they stated the parts were on back order but were shipped
on 6/29 and sent overnight mail. I expected a call from the repair man but that
never happened. I called Asurion on 7/2 and another lady told me the parts
could take up to three business days. I asked to speak to a manager since I
received bad information and no one had communicated with me about the delay in
service. I talked to Jeff caller id [redacted] and he stated that the parts weren't
shipped until 6/30. I explained my frustration since this was the third
different story I heard from their company and also that no one had bothered to
communicate to me regarding this delay. He stated that their policy is they
don’t contact the customers until they have the parts. I asked when should I
hear from the repair man and he stated when he receives the parts. I explained
that this is not adequate customer service and this delay in service has caused
a huge inconvenience for me and my family. Jeff only replied with they will
contact you when they have the parts. He had no reason why their employees were
giving me bad information but basically I just have to wait for someone to
contact me. This is completely unprofessional and not an adequate way a company
should handle business. I work during the week and am unable to have this
repaired until a weekend so I will be lucky if I receive the service three
weeks after I made the request. I think it would have been more appropriate
that as soon as the company found out that the part was on back order that they
contact me to apologize for the inconvenience and find out when they could
schedule another day to have the product repaired.” 
The
desired resolution listed in your complaint
“I am seeking a change in their customer
service policy and a billing adjustment. I have a warranty service on my washer
and dryer and I want refund for my warranty services due to the large
inconvenience they caused. When this company has a significant delay in
services they need to communicate with their customers and ensure they are
given accurate information. I do not want to deal with this type of
unprofessional behavior when I paid for a service so I would like my warranty
costs refunded.” 
A
review of your service history for the service plan you purchased has been
completed. The research revealed that parts for your washing machine were
ordered on June 24, 2015 after a service request was initiated by you on June
20, 2015 due to your washer having a sour mildewed smell and mold built up on
the door gasket. The parts were backordered and shipped to the service center
on June 30, 2015. The repair to your washing machine was completed on July 12,
2015. 
The
following outlines the time line for your repair:
06/24/2015  15:39:22   
             
             
Parts - Waiting for Parts
06/27/2015 
00:32:39                                Parts
- Parts on Backorder
06/30/2015 
00:32:10                                Parts
- Parts Shipped
07/07/2015  01:15:35   
             
             
Service had to be rescheduled due to the 
                  
      customer being on vacation.
07/12/2015  18:28:53   
             
             
Completed 
Although
the parts for your washing machine to be repaired did go to backorder for a
couple of days, the total time for your washing machine to be repaired was a
little our two weeks including the repair being rescheduled due to your being
on vacation and unavailable. The typical time frame for parts to be received is
3 to 4 days depending on their current state of availability and the type of
parts being ordered. Yes, in this instance the service center should have
notified you that the parts were delayed. 
We
value you as a customer and sincerely apologize for the lack of communication
and any unsatisfactory level of customer service you may have received. This is
not characteristic of the quality or reliability of our services. Any feedback
from our customers assists us in coaching our representatives for improved
customer service in the future and assists us in improving our quality of service. 
I
hope this response provides you with the necessary information to close out
this complaint filed against N.E.W.
If we can be of further assistance to you regarding this matter, please do not
hesitate to contact me directly at ###-###-####.
Regards,
Cynthia R[redacted]
Sr.
Compliance Coordinator | [redacted]
P
###-###-#### | F ###-###-#### | www.asurion.com

On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file number. I would like to offer my apology that your experience with N.E. W. did not meet your...

expectations.N.E. W. Customer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.W. offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience.N.E.W. strives to provide world class customer service. Each call or letter that comes into N.E. W. regarding concerns or issues relating to our service plan(s) is thoroughly investigated.According to your complaint filed with the Revdex.com you state the following:“I bought a 47' [redacted] flat screen TV from [redacted] ($548.00) on 6/27/13 and also purchased the three yr. service plan ($69.00) at the same time, total of $654.02. My TV stopped working on 7/29/15. I called N. E. W. the service plan company and filed a claim to have it repaired. I did not receive a repair date or a call to confirm a date. I did receive an email (8/3/15) saying a technician would be calling to "confirm the service visit" to my home. When they did call they said earlier appointment for 7/31/15 was cancelled and need to reschedule. I was never informed of this apt until 8/3/15. Person said earliest technician could be at house was 8/8/15. I agreed to apt. I called N. E. W. and told them their paperwork states technician in home in "3 business day guarantee" or "refund cost of plan upon request". I said I wanted my service plan cost refunded. She said okay. 8/3/15 at 2; 48pm I received call from "William-technician" asking for info on TV. Model 3 serial; and what TV is doing. I said I would call back with info, I wasn't home. 8/3/15 at 3:35pm I called back and gave William the info he requested. He said needed to order parts, 5 plus days to get parts and he cancelled 8/8/15 service date. Said would call when parts come in to make service date. 8/4/15 received "electronic" call saying TV "not repairable", going to issue reimbursement. I called back and they said TV can't be repaired going to refund price of TV and tax. I asked about the cost of the service agreement and he said "no" only the TV and tax... even though Monday they said "YES" to refund because they hadn't fulfilled the 3 day service agreement. I got disconnected during call. I think refund should include the price of the TV, the cost of the service agreement and the tax paid for a TOTAL of $654.02. "The following is the desired resolution listed in your complaint:“I want N.E. W. to honor their contract and fulfill the refund(s) that were agreed upon. I want to receive the cost of the service plan and tax (for not fulfilling the 3 day service agreement) which they agreed to on 8/3/15 and the cost of the TV and tax (because they said TV is un-repairable and giving reimbursement). $548.00 TV 469.00 service plan $37.02 tax total of $654.02.”A review of your service history for the service plan you purchased has been completed. The research revealed a claim payment to you on August 6, 2015, as well as reimbursement of the cost of the service plan you purchased for your television. The cost of the plan was reimbursed to you because N.E.W. did not provide in-home service on your television in 3 business days. A gift card ending in [redacted] in the amount of $580.88 was emailed to you on August 5th at [redacted], which is the email listed in this complaint. The check #[redacted] in the amount of $69 was mailed to you at [redacted], Woodruff, SC 29388.We value our customers and apologize for any inconvenience you may have been caused. This provides you with the desired resolution listed in your complaint and the necessary information to close out this complaint filed against N.E. W.If I can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####.Cynthia R[redacted] Compliance Coordinator

December 23, 2015
[redacted] *
Crockett, TX [redacted]
Complaint # [redacted]
Dear [redacted],
I am writing in response to your additional rebuttal on December 21st to our additional reply that was submitted to the Revdex.com on December 18th.
The information we previously provided that is related to your UTV diagnosis and repair was provided by our service center. We trust and rely on their expertise as they are authorized to preform said diagnosis and repair.
As previously stated in our submission on December 18th to the Revdex.com, as well as our email to Investigator John Sanchez at the Texas Department of Licensing and Regulation, “We consider the claim on your UTV to be fulfilled”.
Specific language from the terms and conditions of the service plan you purchased for your UTV are listed below for additional clarification.
WHAT IS NOT COVERED: (1) INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY DELAY IN RENDERING SERVICE UNDER THIS PLAN, FOR LOSS OF DATA, OR FOR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS AT A REPAIR CENTER OR OTHERWISE AWAITING PARTS; (3) DAMAGE FROM ACCIDENT (UNLESS COVERAGE OTHERWISE NOTED ABOVE), ABUSE, MISUSE, INTRODUCTION OF FOREIGN OBJECTS INTO THE PRODUCT; (9) THE ELEMENTS OR ACTS OF GOD; (17) ANY LOSS OTHER THAN A COVERED BREAKDOWN OF THE PRODUCT; (23) DAMAGE, WARPING OR RUSTING OF ANY KIND TO THE HOUSING, CASE OR FRAME OF THE PRODUCT OR ANY NON-OPERATING PART;
Definitions: (3) “breakdown”: refers to the mechanical or electrical failure of the product caused by: a) defects in materials/and or workmanship, b) normal wear and tear, c) dust, heat, or humidity, d) power surges
As to your request for a replacement of your UTV, replacement is an option, if at our discretion, a replacement is required due to a breakdown or if the UTV was repaired 3 times for the same breakdown and requires a fourth repair for the same breakdown, as determine by us. Neither of which is the case for your UTV.
Also be advised that the total liability under the plan you purchased for your UTV is the purchase price you paid for the UTV. In the event that the total of all authorized repairs exceeds the purchase price paid for the product we shall have satisfied all of our obligations under this plan. Any approved reimbursement under the guidelines of the service plan you purchased for your UTV would be minus all authorized repairs thus far.
Your continued rejection of our responses does not affect the fulfilled status of the claim on your UTV. Please note, as previously stated, the plan you purchased for your UTV will remain active until July 31, 2016 for mechanical/electrical failure. We will continue to provide service for issues that are covered by the Plan, but not for issues that are the result of misuse or neglect.
Regards,
Cynthia R[redacted]
Sr. Compliance Coordinator | [redacted]@asurion.com
P ###-###-#### | F ###-###-#### | www.asurion.com

On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file number. I would like to offer my apology that your experience with N.E. W. did not meet your...

expectations.N.E. W. Customer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.W. offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience.N.E.W. strives to provide world class customer service. Each call or letter that comes into N.E. W. regarding concerns or issues relating to our service plan(s) is thoroughly investigated.According to your complaint filed with the Revdex.com, you purchased a UTV with a three year service contract on August 1, 2013 from [redacted] Company ([redacted]). The sales manager at [redacted] explained the service contract would provide coverage for all repairs to the UTV even if it was flipped. You submitted a claim earlier this year due to numerous issues including the windshield separating, a large crack in the roof brush guards cracking, a torn driver's seat, tailgate and other parts rusting, and a 12 volt plug being broken.A service technician arrived to take photos of the different problems. A windshield was ordered however when it arrived it was determined to be the wrong size. A second windshield was ordered. You had to install it yourself and it did not fit properly. The UTV has never been wrecked or abused. Four attempts to fix the different issues have been unsuccessful.The desired resolution listed in your complaint is a refund of the purchase price paid for the product.A review of your service history for the service plan you purchased has been completed. The research revealed you contacted N.E.W. May 11, 2015 to submit a claim for your UTV for issues related to the skid plate, roof, windshield, and window straps among others. Parts were ordered from [redacted]. Several were not in stock and placed on backorder status. We have learned that many parts for UTV’s are not readily available in the United States and must be ordered from overseas. The delivery time often exceeds six to eight weeks, which is regrettably unavoidable.Once the parts arrived, we did learn the windshield that was sent did not fit your unit. That was corrected and another one designed for your unit was located. The service provider assigned to your unit informed us they completed the repairs to your unit at your home on Tuesday November 3, 2015. The repairs included the installation of the following. All door returns - Front and Rear skid/brush plates - Driver side seats - 12 volt plug and wiring - Shifting boot - Complete bumper protector - Main batteryThe information you received from the store manager that sold you the Service Plan was not entirely accurate as there are several exclusions listed in the “What is Not Covered” provision of the terms and conditions for the plan you purchased. Damage as result of accident is not covered. The service technician stated the UTV had hit a largelimb which caused the damage to the roof and roll bars. He had the parts necessary to correct those items with him and did so.The service technician provided information that all of the repairs you requested were completed. We recognize the length of time to fully complete the repair was excessive and took this into consideration when approving some of the repair items. I hope this response provides you with the necessary information to close out this complaint filed against N.E. W. If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### or by e-mail at [redacted]@asurion.com.Regards,Ken P[redacted]

December 29, 2017
[redacted] [redacted] 
Dear Ms. [redacted] 
On behalf of Asurion, please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington, DC & Eastern Pennsylvania...

(“Revdex.com”), on December 12, 2017, under the above referenced case identification number. I would like to offer my apology that your experience with Asurion did not meet your expectations.
Asurion Services, LLC (“Asurion”), is an administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. Asurion offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience.
Asurion strives to provide world class customer service. Each call or letter that comes into Asurion regarding concerns or issues relating to our service plan(s) is thoroughly investigated.
According to your complaint filed with the Revdex.com, you state the following:

“On Nov 16, 2017, I contacted the company about a TV that was bad. The picture has turned gray and now is unwatchable. I was told to wait for an email then email them back the purchase receipt. I did that On Nov 22 2017 I received an email back from them stating they were reviewing my claim and things were moving forward. That was the last I heard from them. I called them to see what was the hold up and they really had no answers for me my mother called in and they told her they would either send a repair man or a box that it could sent the TV back to them so they could repair it or sent me a e-gift card if it was repairable they never did either. They gave me a claim number in the first email so I could check the statues of the claim that never worked. I emailed them got no answer I left messages on their phone they never called back. Today I emailed them again and told them I was turning them in to your company. Well I finally got a reply. They are wanting the receipt again. They gave me a new number that just happens to work this time. My mother called into today and they told her that the claim never went anywhere because I cancelled the claim. That is a LIE I never did that. So now they are saying they will sent me a box to send them the broken TV. I’m sorry but I refuse to do that. I have waited just a few days sky of a month. I have a son with no TV and I am done waiting.”
The following is the desired resolution listed in your complaint:
“I want a gift card for the full amount of my purchase 228.00 plus tax.”
Following receipt of your complaint, a review of your service interaction history for the 3-year Product Care Plan (“Plan”) you purchased for your LG LCD Television (“Unit”), on December 5, 2014, was completed. My research revealed the following claim-related actions associated with your account:
• On November 16, 2017, you contacted Asurion and initiated a claim because the screen on your Unit was not working properly. At this time, because your receipt was not uploaded during your product registration, you were instructed to send Asurion an itemized proof of purchase for the Unit.
• On November 22nd, Asurion received the itemized proof of purchase for the Unit and the claim was approved.
• On December 5, 2017, an Asurion representative reviewed your claim and cancelled the claim because the Unit was registered incorrectly.
• December 8th, you contacted Asurion and expressed your frustration that the claim was cancelled without your authorization. The representative reviewed your claim and informed you that the claim was forwarded to an Asurion Program Specialist for review.
• On December 12th, you again contacted Asurion and mentioned filing a formal complaint because the claim was cancelled. The representative transferred the call to a Program Specialist and initiated a new claim. During the conversation, you mentioned that you were frustrated that the repair to the Unit was not completed and requested reimbursement for the purchase price of the Unit plus tax. The representative explained that your Unit did not qualify for reimbursement at that time and that you needed to proceed with the service claim and send your Unit to the Service Center for diagnosis and repair, if necessary.
• On December 13th, a box kit, containing a prepaid label and shipping instructions, was forwarded to you for mailing your Unit in to the Service Center for diagnosis and repair.
• On December 15th, the box kit was delivered to you at your address on file.
Following receipt of your complaint, Asurion Resolution Specialist, [redacted] contacted you multiple times to address your concerns. She left a voice message with her direct number and emailed you, requesting that you to call her back to receive further assistance with your claim. To date, Asurion has not received any additional communication from you nor have you utilized the box kit provided to you for shipping your Unit in for repair.
At this time, the resolution sought by, and listed in, your complaint is denied and we would ask that, if your Unit still requires service, you take advantage of the benefits provided under your Plan. If you wish to do so, please contact [redacted] or myself for assistance. For your convenience, I’ve included my contact information below. I am available Monday through Friday between the hours of 9:00am to 4:00pm CST.
Regards,
[redacted] [redacted] [redacted] [redacted] [redacted]

I am rejecting this because -
I do appreciate you calling me back but please don’t forget I tried calling several times with no luck and it took me getting in contact with the Revdex.com for a resolve. Had I not done that I would have never even had your contact number according to the supervisor I spoke to he was the last in line and would not help me at all. I really appreciate your time and effort I am just really unhappy with the overall time it took to get the item repaired and the overall customer service

February 4, 2016 [redacted]
Re: Complaint # [redacted]
Mr. J[redacted]
On behalf of Asurion, please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above...

referenced file number. I would like to offer my apology that your experience with Asurion did not meet your expectations.
Asurion Services, LLC (Asurion) formerly National Electronics Warranty, LLC is the current administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. Asurion offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience.
Asurion strives to provide world class customer service. Each call or letter that comes into Asurion regarding concerns or issues relating to our service plan(s) is thoroughly investigated.
Your complaint filed with the Revdex.com is copied below.
I need $14.00 from the [redacted] product care plans.
The desired resolution listed in your complaint is to receive $14.00
A review of your service history for the service plan(s) you purchased has been completed. Because the complaint information submitted to Asurion was vague, I attempted to contact you to discuss your concerns. I was unable to reach you but spoke with your father who explained that you purchased a bicycle from [redacted] several years ago which began to have problems. He added that you submitted a claim for the bicycle and received a reimbursement of the purchase price in the amount of $115.00. You went back to [redacted] to purchase a new bicycle and had to spend an additional $14.00 to cover the cost of the replacement. We completed a thorough search of all items registered to you and confirmed only one claim has been completed for you. This was for a bicycle purchased at [redacted] August 12, 2013. The reimbursement amount provided to you was $219.97 paid with check # [redacted] issued October 22, 2014.
I attempted to explain to your father that we have no record of any other payment to you. He was adamant the amount we sent to you was only $115.00 and that a payment of $219.97 must have been issued to someone else. I requested a copy of the check we issued to you which is attached. I also attempted to explain that the maximum amount that we will provide as a reimbursement is the purchase price paid for an item plus the sales tax. There is a section in the terms and conditions of the service plan you purchased labeled Limit of Liability. It reads as follows.
For any single claim, the limit of liability under this Plan is the lesser of the cost of (1) authorized repairs, (2) replacement with a product with similar features, (3) reimbursement for authorized repairs or replacement or (4) the price that you paid for the product. The total liability under this Plan is the purchase price you paid for the product; in the event that the total of all authorized repairs exceeds the purchase price paid for the product or we replace the product with another of equal or greater value, we shall have satisfied all obligations owed under this Plan and the Plan shall terminate.
If you used any other person’s name or phone number to register a bicycle with a purchase price of $115.00, please forward that information to my e-mail address [email protected] and I will gladly reexamine your complaint. I hope this response provides you with the necessary information to close out this complaint filed against Asurion. If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at [redacted]
Regards,
Ken P[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 29, 2017
[redacted] [redacted] [redacted] North
Hudson, Wisconsin [redacted]  Case ID #[redacted]
Dear [redacted],
On behalf of Asurion, please accept this letter in response to your complaint filed on June 10, 2017 with the Revdex.com of Metro Washington DC &...

Eastern Pennsylvania, under the above referenced ID number. I would like to offer my apology that your experience with Asurion did not meet your expectations.
Asurion Services, LLC (Asurion), is the administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. Asurion offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience.
Asurion strives to provide world class customer service. Each call or letter that comes into Asurion regarding concerns or issues relating to our service plan(s) is thoroughly investigated.
According to your complaint filed with the Revdex.com you state the following:
“Long story short my refrigerator quit working. I filed a claim with asurion and was told the repair person would be out next day to diagnose. Next day nobody shows but I received a call to schedule an appointment after my wife took the day off work to wait for service technician. Set another appointment several days later. Took another day off work to be available for service technician. The worker came on time but was told he was not qualified to make the repairs. Asurion contacted another repair center and had to schedule another repair visit which means another day off work. Technician came out and found the problem. Several days later Asurion contacted me to schedule another repair visit with a different visit which means another day off work. Repair Company called me next day to say they can't make it and I should call asurion and schedule another repair company so I did. I was ensured that someone would be out on the scheduled day to repair the fridge. Next day I received a call from Asurion saying nobody was going to come out to repair on scheduled day and they were looking for other options. Asurion has told me the repair company canceled because one of their workers was injured and they no longer have the ability to make the drive to my house. The repair company says they cancelled because asurion is dragging their feet and takes too long to authorize repairs. Meanwhile I have wasted hours on the phone with asurion in attempt to resolve the issue but receive a different answer every time I call. I have been 3 weeks without a fridge and no end in sight. By now I have wasted enough time and missed enough work to pay for a new fridge all together.”
The desired outcome states:
“Just need an outcome. Any outcome and fast. I have 3 kids that are now on summer vacation. I can't be without a fridge any longer. I am at the mercy of the warranty company and need the fastest outcome possible whether that be replacement or repair.”
A review of the service history for the 5-year Protection Plan (“Plan”) you purchased from Home Depot on August 11, 2015 for your ** refrigerator has been completed. My research reflects that, on May 24, 2017, you contacted Asurion to file a claim because your refrigerator was not cooling properly. The representative advised you how to complete troubleshooting steps, however, it did not resolve the issue. The representative then scheduled a tentative in home service appointment for May 25th with [redacted]. The next day, Asurion contacted you and rescheduled the in home service appointment for May 31st.
On May 31st, [redacted] came to your home to service your refrigerator. The technician performed a diagnostic and determined that the sealed system was not working properly, a repair for which the technician was not qualified. Therefore, a tentative in home service appointment was scheduled with [redacted] for June 1st. That same day, an Asuiron representative contacted you and provided you with this information.
Between June 5th and June 6th, Asurion verified that your service request was not assigned to an authorized ** provider. Therefore, an in home service appointment was scheduled with [redacted] for June 17th.
On June 8th, [redacted] sent Asurion a notification stating that they did not have a technician available to service your refrigerator. Therefore, your service request was transferred back to [redacted].
On June 15th, [redacted] came to your home to service your refrigerator. The technician found several leaks in the sealed system and a faulty three-way valve. The compressor was replaced and the repairs were completed.
Upon receipt of the complaint on June 19th, an Asurion’s Resolution Specialist named George contacted you to address your concerns. You confirmed that [redacted] completed the repairs and your ** refrigerator was working properly.
Again, on behalf of Asurion, I want to apologize for any inconvenience you may have experienced as a result of this matter. Be assured that your experience is not representative of the quality and/or reliability of the service Asurion strives to provide and that your feedback will be looked at as a process improvement. Customer satisfaction is the ultimate measurement of our success and your feedback is instrumental in identifying opportunities for continuous improvement.
Regards,
Lesley J[redacted]
Compliance Coordinator | [redacted]@asurion.com
P [redacted]| F [redacted] | www.asurion.com