Newtown Appliance Sales & Service

Great service! Caring staff! I always feel like I am being cared for by professionals

I have had nothing but the worst experiences with this bank in TexasThere a little to no branches and ATMs which makes it inconvient to withdraw or do anything to my accountIn addition each month there would be a different charge or fee that would show up in my account and for every reason there was an excuseThey do not care about their customers and I would not recommend anyone to this bank ever

BB&T is the worst bank I've ever seenThey rip you off and are completely heartless about it! Would never ever let any of my friends or family get them as a bank!!

In November requested a bank employee to compute my required minimum distribution (RMD) from my IRA for tax year The employee called back after two days and advised no RMD was required because the IRA had not been deposited in BB&T for a year or longer and moreover the RMD should have been deducted from the bank from which it was transferred in April After research on the IRS website and consultation with a different bank (where I also had an IRA), I learned the statement from the BB&T employee was erroneous I called back and explained their information was wrong After a hostile discussion in which I informed the employee I had received a letter from BB&T in June which clearly stated a RMD would be necessary for tax year She stated her information was correct as it came from their investment unit in North Carolina Interestingly, the letter I received was also from North Carolina! The employee angrily stated that if I continued to refer to the letter she would haand she did just that when, again I referenced the letterThere was some back and forth with the bank manager who, incredulously, suggested we have a three way call with the other bank to determine whose advise was right I called BB&T in NC and, after an unbelievable ordeal trying to speak with a living person, I pressed 'new accounts', and spoke to a live person and asked to be transferred to someone authorized to take a complaint I was later contacted by conflict resolution in Hagerstown, MD and I was requested to send them a copy of the letter! Before I did so, I was again contacted by conflict resolution and informed that my complaint had been resolved and I should go to the bank and make a RMD She gave no indication that their tax advice was wrong Worse, I suspect that the their emphasis regarding my complaint was the rudeness of the employee who huon me, However, the most egregious part is that bank employees could disseminate grossly wrong financial advise which emanates from their investment unit in North Carolina How many have or will suffer IRA fines or penalties due to bogus financial advice from BB&T ,

While trying to handle a change in password issue, I was instructed that even though the online account was under my social security number, had my e-mail address, my billing/home address, my security questions, and MY bank account number, I was not able to access change the password because my father's name was on the accountI was instructed to make a new account which I was not able to do because the social security number was already being usedThe manager Corey Barrow was incredibly unhelpful and kept telling me that I needed to create my own online account, which I couldn't because my social security number was already in use

My online account access was locked due to a password issue There was no option to use email or text to reset, forcing me to call customer service Upon calling, the representative was rude, demanding to speak to my husband despite the fact that I am joint owner and am actually the one who established the online access When I asked why he was requesting this information, he wouldn't give me a clear answer I handed the phone over to my husband who gave the information requested and handed the phone back to me I asked the rpresentative if he had everything he needed, and he says no and that he needs more information from my husband I hand the phone back to my husband and the represetative had hung up on him My issue was not resolved, and both my husband and I were treated disrespectfully,

Poor accounting practices! Would not reccomend to my worst enemy!