Newtown Estates Community Association

On March 29, 2016, the Newtown Estates Community [redacted] ("NECA") rece**ed a letter from you, dated March , 2016, enclosing an undated letter from [redacted] entitled "Complaint about NECA"This will serve as NECA's response to Mr [redacted] 's complaint.Newtown Estates is a master community [redacted] located in Aiea, HawaiiThere are ten sub- [redacted] s that are part of Newtown Estates, including [redacted] **, of which Mr [redacted] 's home is a partMr [redacted] 's home is, therefore, part of two projects: 1) [redacted] **, a condominium [redacted] , and 2) Newtown Estates, a planned community [redacted] Both projects have their own [redacted] s (NECA is the [redacted] for Newtown Estates), which are governed by their own project documents, have their own Boards of Directors and collect their own [redacted] fees.NECA is a non-profit corpora [redacted] charged with the duties and empowered by the rights of the Master Declara [redacted] of Covenants , Condi***s and Restric***s for the Newtown Estates at Waimalu Hawaii ("Declara***"), the By-Laws of Newtown Estates Community [redacted] ("By-Laws"), and various other rules and regula***s of the [redacted] The Declara***, By-Laws and the various rules and regula***s for NECA make up the [redacted] 's governing documents, which apply to all owners of lots within the Newtown Estates community.Sec [redacted] 5.05(d) of the Declaration gives NECA the authority to employ the services of a manager to manage the affairs of the [redacted] From September 1, 201O through January 31, 2015, NECA was managed by [redacted] Hawaii, formerly known as Certified Hawaii (referred to herein as " [redacted] ")When Certified Hawaii changed its name to [redacted] Hawaii in early 2013, client accounts were not affected The homeowners ' account numbers and payment schedules remained the sameFrom February 1, to the present, NECA has been managed by [redacted] , ***.When the NECA account transferred from [redacted] in February 2015, the mailing address provided to [redacted] for [redacted] was a Singapore address as follows: [redacted] Mr [redacted] says he sent a change of address notification to [redacted] when he moved from Singapore to Thailand in September 2012, but does not know if [redacted] received that notificationNo notice of the address change was sent to NECA [redacted] either did not receive the address change or did not make the change as Mr [redacted] 's Singapore address remained in their recordsIt is curious that Mr [redacted] did not realize that his address had not been changed by [redacted] when he did not rece**e any mail from [redacted] at his new Thailand address for more than two years after moving, not even the NECA Quarterly news bulletin he acknowledges receiving at his old Singapore address.Since the address change was never made (if one was received), all correspondence was sent by [redacted] and later by [redacted] to Mr [redacted] 's old Singapore addressThus, Mr [redacted] never received notice that the quarterly assessments had increased from $to $starting in September This resulted in a delinquency and late charges being assessed to Mr [redacted] 's account, because the payments he made for September and December did not cover the full amount of the payment and left a balance owing on the account.On February 21, 2015, Mr [redacted] sent a letter to the NECA Board of Directors after returning to Singapore and finding that [redacted] was still sending mail to his old address, including delinquency notices for his NECA accountHe inquired as to who various property management entities were, and informed NECA of his new address in ThailandHe also provided his email address and stated that he checks his email every hoursHe also stated that he has been sending his quarterly payments to Certified Hawaii at their Phoenix, Arizona address.On February 26, 2015, NECA's assistant manager emailed Mr [redacted] to explain that NECA is now managed by [redacted] , and informed Mr [redacted] he had been charged late fees because he did not pay the full amount due for the September and December payments, because of the increase in quarterly fees from $to$as of September 1, The assistant manager provided Mr [redacted] with his telephone number at NECA's office if he had further questions.On March 14, 2015, NECA's assistant manager responded to another email from Mr [redacted] , informing him that his email had been shared with the Board of Directors, who had directed the assistant manager to respond to Mr [redacted] on the Board's behalfThe assistant manager again informed Mr [redacted] that NECA is managed by [redacted] and provided Mr [redacted] with [redacted] ' mailing addresses; one for payments with a payment coupon and one for payments sent without a payment couponMr [redacted] was also g**en a complete breakdown of all amounts owed on his account and a detailed explana [redacted] for the charges assessed to his accountHe was told the amount that needed to be paid by March 31, to avoid another late charge and bring his account currentThe assistant manager also informed Mr [redacted] that NECA communicates with many homeowners via email blast, and offered to add his email address to rece**e NECA communica***s.On March 16, 2015, NECA's assistant manager responded to another email from Mr [redacted] , telling him for the third time that NECA is now managed by [redacted] The assistant manager also provided Mr [redacted] with NECA's website address so Mr [redacted] could check it for informa***See emails attached as Exhibit "A"It should be noted that NECA's website also contains informa [redacted] regarding NECA's quarterly assessments, and confirms the assistant manager's identity.Despite being told three times in February and March by NECA's assistant manager of the change in property management companies from [redacted] to [redacted] , Mr [redacted] continued to send his payment checks to [redacted] through August Mr [redacted] admits in his complaint that the change in property managers was communicated to him in the February 26, email from NECA's assistant manager, "But it didn't register." The change in management companies to [redacted] not only didn't register with Mr [redacted] after the February 26, email, it also didn't register when he was told twice more the following month, and he continued to mail his payments to the wrong company.Mr [redacted] 's complaint says that he continued to send [redacted] his quarterly payments, and he claims that [redacted] cashed his check as late as September [redacted] does not have any record of quarterly payments being rece**ed from Mr [redacted] for March and June 2015, and it is not known what happened to those paymentsHowever, the September payment was rece**ed by [redacted] , but [redacted] transmitted the check to [redacted] Mr [redacted] 's check #1133, dated August 22, in the amount of $99.00, was rece**ed by [redacted] (via [redacted] ) and was deposited and credited to Mr [redacted] 's account.In July 2015, [redacted] mailed the NECA Operating Budget for the Fiscal Year 2015-to Mr [redacted] at his new Thailand address, along with four payment coupons It was sent mid-year because NECA's fiscal year begins on September 151Since Mr [redacted] 's September and December payments were less than the amounts due, his March and June payments were not rece**ed, and late charges were accumulating on the account due to the balance owed, [redacted] sent Mr [redacted] demands for payment on August 21, and October 5, These notices were sent to the Thailand addressAfter rece**ing these notices, Mr [redacted] sent a long email to NECA regarding his grievances and concernsThereafter, NECA's property manager from [redacted] communicated with Mr [redacted] via email, as to the amounts due, but Mr [redacted] continued to only make the quarterly payment of $in December By February 2016, Mr [redacted] 's account had been delinquent for more than a year, so following policy, NECA referred his account to its attorneys for collec***.On March 14, and March 16, 2016, payments from Mr [redacted] were rece**ed by [redacted] to finally pay the delinquency in full, one year after NECA's assistant manager provided detailed informa [redacted] to Mr [redacted] on how to bring his account currentIf the informa [redacted] provided to Mr [redacted] in March had registered with him, a payment of $at that time would have brought the account current and avoided all of these issuesOnce payment was rece**ed, all collec***s act**ity on his account ceased.In the email sent to NECA by Mr [redacted] on November 27, 2015, Mr [redacted] claims he rece**ed billing informa [redacted] from two different property managers, and he included 1) a notice of unifica [redacted] of Hawaii First and [redacted] Hawaii, and 2) a request for automatic payment of assessments from [redacted] (See attached Exhibit "B")The notice of unifica [redacted] of Hawaii First and [redacted] Hawaii is for [redacted] **, the sub­ [redacted] to which Mr [redacted] 's property also belongs, not NECAPerhaps that's where some of Mr [redacted] 's confusion comes from, but regardless, the emailed informa [redacted] from NECA's assistant manager was more than clear, and would have resolved this matter if it had been followed in March 2015.Since this matter has been brought to the Revdex.com, NECA is addressing Mr [redacted] 's complaint in that forumNECA's response time was extended to allow NECA to gather informa [redacted] from [redacted] and others regarding the allega***s made by Mr [redacted] Apparently Mr [redacted] became impatient, because he has now sent a letter directly to the home of NECA's Board TreasurerThis is inappropriateMr [redacted] continues to complain that NECA's assistant manager (now the general manager) couldn't be bothered to send him an emailHe disregards the fact that he was sent three emails by the assistant manager in March which could have resolved this matter.Mr [redacted] makes several demands in his complaint that are repeated and addressed below:1.I want this complaint to be acknowledged by at least two members of the NECA Board of Directors, at least one of who being the head of the Finance Committee, because I suspect Mr.has been hiding certain facts from them.The NECA Board of Directors has been apprised of this matter from the start, as Mr [redacted] was told in the assistant manager's email to Mr [redacted] on March 14, The assistant manager acted appropriately and with delegated authority from the Board to handle and resolve owner problems and concerns such as this oneAny and all allegations of fraud are frivolous and unwarrantedHe has the full support from the Board and the Finance Committee for the way he handled this situationHad Mr [redacted] followed the payoff information he provided and the information regarding where to send payments in his March 14, email, this matter would not have continued as long as it did.2.I want all late fees removedAs noted above, the checks, as notated, could not be paid for service of late fees.NECA will direct [redacted] to revise how Mr [redacted] 's payments were applied to his account so it does not pay any late feesHowever, NECA does not agree to wa**e the late fees on this account, as the evidence clearly shows that this matter could have, and should have been resolved in March As a result, Mr [redacted] 's account will again be delinquent, and collection will again be pursued.3.I want any fees that the New York collector might expect in addition to be removedThis was NECA's fault, both directly and in not supervising its subcontracted manager, and if there were additional fees, NECA will have to pay itself.No fees were charged to Mr [redacted] 's account by the New York collectorHowever, there were attorneys' fees and costs incurred for collection of this matter in the amount of $NECA's attorney has agreed to wa**e these fees if Mr [redacted] agrees to allow the amounts applied to his account to remain as is (including payment of late fees), so that Mr [redacted] 's account remains current and this matter is resolved amicably.4.I want NECA to pick up the phone or to type some email words to [redacted] to claim the fees that were sent to [redacted] with the name of NECA on the check where such checks were cashed for my account in the name of NECA.As explained above, NECA contacted [redacted] who reviewed its accounting and determined that no checks were rece**ed from Mr [redacted] , other than check #which was transmitted to [redacted] [redacted] does not have any record of a March or June payment from Mr [redacted] , and Mr [redacted] did not provide copies of those cancelled checksIf Mr [redacted] has legible copies of those cancelled checks he can provide them to NECA, and we will ask [redacted] to review their records again5.If my credit history was in any way negat**ely affected by what has transpired, I demand that NECA use its resources to rectify the matter.As explained above, once Mr [redacted] 's payments were rece**ed in March 2016, all collec***s act**ities ceased on the accountThe delinquency was not reported to the credit bureaus.6.I want a letter of apology from Mr., and failing that, I want the Board to issue Mr a Letter of Reprimand.Please see the answer to number aboveNECA's assistant manager acted appropriately in his capacity and with full authority from the Board to act on its behalfHe kept the Board appraised of the situa***, and provided Mr [redacted] of the informa [redacted] needed to bring his account current well before any collec [redacted] ac [redacted] was taken by either [redacted] or NECA's attorneysNo letter of reprimand or letter of apology is warranted and neither will be forthcoming.7.Though there was a fee increase in the NECA quarterlies, the homeowners don't know if any of that went into paying for NECA's senior managementI want placed on the agenda for a vote at the next AGM a requirement of a breakdown on staff salaries, particularly of the senior managementSuch details have been omitted from recent AGM annual accounts' reports.NECA staff salaries are confidential informa***Such a mo [redacted] would be out of order and would not be put to vote.8.Finally, I want NECA to acknowledge that it is responsible for the performance of its subcontracted managersIn its business registra [redacted] as a Domestic Non-Profit Organiza***, File NoD2, NECA now describes [redacted] ***as its "agent"That does not absolve NECA of responsibility.NECA works closely with its property manager to fulfill its duty to the [redacted] NECA holds the property management companies it contracts with accountable for their ac***sNECA regularly assesses the performance of its property manager and has changed management companies when it felt it was necessary to do so.The Board requests that Mr [redacted] acknowledge 1) that he failed to make payment to the correct management company, even after being g**en that informa [redacted] by NECA's assistant manager three times, and 2) that this matter could have been resolved in March if he had paid $to the correct management company to bring his account currentThe Board also requests that Mr [redacted] allow the payments he made in March to remain as they are currently applied to his account, including payment of his late fees, so as to keep his account current and to accept NECA's attorney's offer to help resolve this matter by wa**ing the legal fees of $104.71.As always, NECA is willing to work with Mr [redacted] to amicably resolve this

Complaint: [redacted] - I am rejecting this response because the NECA Board is exercising its monopoly on bureaucratic obfuscation It's being defensive, playing catch-up, and reacting instead of being proactive Read on! All NECA homeowners should note the following: One of my conditions for settlement was the posting of salaries of NECAIt is not in the annual report Perhaps there was an advertisement for a job opening at NECA General Manager, and I did did not see one, but there was a cute little job switch of Mr [redacted] (Chmn of the Board) and Mr [redacted] Mr [redacted] is now Manager of NECA and Mr [redacted] is on the BoardThey raised NECA membership fees, yes, and now say that salaries are confidential and the Board won't allow a rule change to permit publication! It's enough to warrant a special audit! The system is rigged We also have a problem with the property manager When in December the NECA waived my late fees, NEITHER NECA NOR THE MANAGER BOTHERED TO TELL ME! NECA's PDF response to my complaint didn't address that anomaly Why not? The late fees NECA now wants are from 2016! NECA's response only included PARTS of my communications and lacks full contextTheir first info to me on an account manager change said there had been a change No specifics It was quiet bland, as if an inconvenience Subsequent emails gave no account numbers It was supposedly my responsibility to contact the property manager when I doubted the authority of Mr*** I authorize NECA to let any homeowner member read my communications and PDF complaint and the PDF response at NECA computers Contrasting Mr***'s incomplete efforts, in Feb I possessed a current billing from [redacted] and the NECA bulletin Hard mail! The bulletin said nothing about a change in managers, so I continued to send checks to [redacted] The NECA PDF response says that [redacted] sent coupons in July July? I thought they changed managers in February? Why didn't they mail me sooner? Because apparently NECA didn't give the manager my new address! Can't win! NECA's resort to lawyers is symptomatic of larger issues What does it take it get a response from NECA? Too much In late I sent an email that was meant for the Board, but Mr [redacted] sent it to [redacted] for response In February I complained about checks cashed by [redacted] , and [redacted] said it was my problemOnly after sending registered letters to members of the Board in mid-April was there any action And I was impatient? Please forgive me the 1-year courtesy of withholding judgment to see whether additional mail went to my old Singapore address The NECA response said that [redacted] credited a cashed check to [redacted] , but that notification was only AFTER the April registered letters Mr [redacted] sat on the problem and the Board is protecting the ex-Chairman No conflict there! NECA homeowners should note the tone that the Board has adopted No, I prefer not to open the NECA website, Google says the NECA website "may be hacked" [redacted]

On March 29, 2016, the Newtown Estates Community [redacted] ("NECA") rece**ed a letter from you, dated March 25 , 2016, enclosing an undated letter from [redacted] entitled "Complaint about NECA". This will serve as NECA's response to Mr. [redacted]'s complaint.Newtown Estates is a...

master community [redacted] located in Aiea, Hawaii. There are ten sub-[redacted]s that are part of Newtown Estates, including [redacted], of which Mr. [redacted]'s home is a part. Mr. [redacted] 's home is, therefore, part of two projects: 1) [redacted], a condominium [redacted], and 2) Newtown Estates, a planned community [redacted]. Both projects have their own [redacted]s (NECA is the [redacted] for Newtown Estates), which are governed by their own project documents, have their own Boards of Directors and collect their own [redacted] fees.NECA is a non-profit corpora[redacted] charged with the duties and empowered by the rights of the Master Declara[redacted] of Covenants , Condi[redacted]s and Restric[redacted]s for the Newtown Estates at Waimalu Hawaii ("Declara[redacted]"), the By-Laws of  Newtown  Estates Community [redacted] ("By-Laws"), and various other rules and regula[redacted]s of the [redacted]. The Declara[redacted], By-Laws and the various rules and regula[redacted]s for NECA make up the [redacted]'s governing documents, which apply to all owners of lots within the Newtown Estates community.Sec[redacted] 5.05(d) of the Declaration gives NECA the authority to employ the services of a manager to manage the affairs of the [redacted]. From September 1, 201O through January 31, 2015, NECA was managed by [redacted] Hawaii, formerly known as Certified Hawaii (referred to herein as "[redacted]"). When Certified Hawaii changed its name to [redacted]  Hawaii in early  2013, client accounts were  not affected.   The homeowners ' account numbers and payment schedules remained the same. From February 1, 2015 to the present, NECA has been managed by [redacted], [redacted].When the NECA account transferred from [redacted] in February 2015, the mailing address provided to [redacted] for [redacted] was a Singapore address as follows:[redacted]Mr. [redacted] says he sent a change of address notification to [redacted] when he moved from Singapore to Thailand in September 2012, but does not know if [redacted] received that notification. No notice of the address change was sent to NECA. [redacted] either did not receive the address change or did not make the change as Mr. [redacted]'s Singapore address remained in their records. It is curious that Mr. [redacted] did not realize that his address had not been changed by [redacted] when he did not rece**e any mail from [redacted] at his new Thailand address for more than two years after moving, not even the NECA Quarterly news bulletin he acknowledges receiving at his old Singapore address.Since the address change was never made (if one was received), all correspondence was sent by [redacted] and later by [redacted] to Mr. [redacted]'s old Singapore address. Thus, Mr. [redacted] never received notice that the quarterly assessments had increased from $75.00 to $99.00 starting in September 2014. This resulted in a delinquency and late charges being assessed to Mr. [redacted]'s account, because the payments he made for September and December 2014 did not cover the full amount of the payment and left a balance owing on the account.On February 21, 2015, Mr. [redacted] sent a letter to the NECA Board of Directors after returning to Singapore and finding that [redacted] was still sending mail to his old address, including delinquency notices for his NECA account. He inquired as to who various property management entities were, and informed NECA of his new address in Thailand. He also provided his email address and stated that he checks his email every 48 hours. He also stated that he has been sending his quarterly payments to Certified Hawaii at their Phoenix, Arizona address.On February 26, 2015, NECA's assistant manager emailed Mr. [redacted] to explain that NECA is now managed by [redacted], and informed Mr. [redacted] he had been charged late fees because he did not pay the full amount due for the September and December 2014 payments, because of the increase in quarterly fees from $75.00 to$99.00 as of September 1, 2014. The assistant manager provided Mr. [redacted] with his telephone number at NECA's office if he had further questions.On March 14, 2015, NECA's assistant manager responded to another email from Mr. [redacted], informing him that his email had been shared with the Board of Directors, who had directed the assistant manager to respond to Mr. [redacted] on the Board's behalf. The assistant manager again informed Mr. [redacted] that NECA is managed by [redacted] and provided Mr. [redacted] with [redacted]' mailing addresses; one for payments with a payment coupon and one for payments sent without a payment coupon. Mr. [redacted] was also g**en a complete breakdown of all amounts owed on his account and a detailed explana[redacted] for the charges assessed to his account. He was told the amount that needed to be paid by March 31, 2015 to avoid another late charge and bring his account current. The assistant manager also informed Mr. [redacted] that NECA communicates with many homeowners via email blast, and offered to add his email address to rece**e NECA communica[redacted]s.On March 16, 2015, NECA's assistant manager responded to another email from Mr. [redacted], telling him for the third time that NECA is  now managed by [redacted]. The assistant manager also provided Mr. [redacted] with NECA's website address so Mr. [redacted] could check it for informa[redacted]. See emails attached as Exhibit "A". It should be noted that NECA's website also contains informa[redacted] regarding NECA's quarterly assessments, and confirms the assistant manager's identity.Despite being told three times in  February  and  March  2015  by  NECA's   assistant manager of the change in property management companies from [redacted]  to [redacted], Mr. [redacted] continued to send his payment checks to   [redacted] through August 2015.  Mr. [redacted]  admits  in  his  complaint  that  the  change in property managers was communicated to him in the February 26, 2015  email from NECA's assistant manager, "But it didn't register." The change in management companies to [redacted] not only didn't register with Mr.  [redacted] after the February 26, 2015 email, it also didn't register when he was told twice more the following month, and he continued to mail his payments to the wrong company.Mr. [redacted]'s complaint says that he continued to send [redacted] his quarterly payments, and he claims that [redacted] cashed his check as late as September 2015. [redacted] does not have any record of quarterly payments being rece**ed from Mr. [redacted] for March and June 2015, and it is not known what happened to those payments. However, the September payment was rece**ed by [redacted], but [redacted] transmitted the check to [redacted]. Mr. [redacted]'s check #1133, dated August 22, 2015 in the amount of $99.00, was rece**ed by [redacted] (via [redacted]) and was deposited and credited to Mr. [redacted]'s account.In July 2015, [redacted] mailed the NECA Operating Budget for the Fiscal Year 2015-2016 to Mr. [redacted] at his new Thailand address, along with four payment coupons.  It was sent mid-year because NECA's fiscal year begins on September 151Since Mr. [redacted]'s September and December 2014 payments were less than the amounts due, his March and June 2015 payments were not rece**ed, and late charges were accumulating on the account due to the balance owed, [redacted] sent Mr. [redacted] demands for payment on August 21, 2015 and October 5, 2015.  These notices were sent to the Thailand address. After rece**ing these notices, Mr. [redacted] sent a long email to NECA regarding his grievances and concerns. Thereafter, NECA's property manager from [redacted] communicated with Mr. [redacted] via email, as to the amounts due, but Mr. [redacted] continued to only make the quarterly payment of $99.00 in December 2015. By February 2016, Mr. [redacted]'s account had been delinquent for more than a year, so following policy, NECA referred his account to its attorneys for collec[redacted].On March 14, 2016 and March 16, 2016, payments from Mr. [redacted] were rece**ed by [redacted] to finally pay the delinquency in full, one year after NECA's assistant manager provided detailed informa[redacted] to Mr. [redacted] on how to bring his account current. If the informa[redacted] provided to Mr. [redacted] in March 2015 had registered with him, a payment of $47.00 at that time would have brought the account current and avoided all of these issues. Once payment was rece**ed, all collec[redacted]s act**ity on his account ceased.In the email sent to NECA by Mr. [redacted] on November 27, 2015, Mr. [redacted] claims he rece**ed billing informa[redacted] from two different property managers, and he included 1) a notice of unifica[redacted] of Hawaii First and [redacted] Hawaii, and 2) a request for automatic payment of assessments from [redacted]. (See attached Exhibit "B"). The notice of unifica[redacted] of Hawaii First and [redacted] Hawaii is for [redacted], the sub­ [redacted] to which Mr. [redacted]'s property also belongs, not NECA. Perhaps that's where some of Mr. [redacted]'s confusion comes from, but regardless, the emailed informa[redacted] from NECA's assistant manager was more than clear, and would have resolved this matter if it had been followed in March 2015.Since this matter has been brought to the Revdex.com, NECA is addressing Mr. [redacted]'s complaint in that forum. NECA's response time was extended to allow NECA to gather informa[redacted] from [redacted] and others regarding the allega[redacted]s made by Mr. [redacted]. Apparently Mr. [redacted] became impatient, because he has now sent a letter directly to the home of NECA's Board Treasurer. This is inappropriate. Mr. [redacted] continues to complain that NECA's assistant manager (now the general manager) couldn't be bothered to send him an email. He disregards the fact that he was sent three emails by the assistant manager in March 2015 which could have resolved this matter.Mr. [redacted] makes several demands in his complaint that are repeated and addressed below:1.I want this complaint to be acknowledged by at least two members of the NECA Board of Directors, at least one of who being the head of the Finance Committee, because I suspect Mr.has been hiding certain facts from them.The NECA Board of Directors has been apprised of this matter from the start, as Mr. [redacted] was told in the assistant manager's email to Mr. [redacted] on March 14, 2015. The assistant manager acted appropriately and with delegated authority from the Board to handle and resolve owner problems and concerns such as this one. Any and all allegations of fraud are frivolous and unwarranted. He has the full support from the Board and the Finance Committee for the way he handled this situation. Had Mr. [redacted] followed the payoff information he provided and the information regarding where to send payments in his March 14, 2015 email, this matter would not have continued as long as it did.2.I want all late fees removed. As noted above, the checks, as notated, could not be paid for service of late fees.NECA will direct [redacted] to revise how Mr. [redacted]'s payments were applied to his account so it does not pay any late fees. However, NECA does not agree to wa**e the late fees on this account, as the evidence clearly shows that this matter could have, and should have been resolved in March 2015. As a result, Mr. [redacted]'s account will again be delinquent, and collection will again be pursued.3.I want any fees that the New York collector might expect in addition to be removed. This was NECA's fault, both directly and in not supervising its subcontracted manager, and if there were additional fees, NECA will have to pay itself.No fees were charged to Mr. [redacted]'s account by the New York collector. However, there were attorneys' fees and costs incurred for collection of this matter in the amount of $104.71. NECA's attorney has agreed to wa**e these fees if Mr. [redacted] agrees to allow the amounts applied to his account to remain as is (including payment of late fees), so that Mr. [redacted]'s account remains current and this matter is resolved amicably.4.I want NECA to pick up the phone or to type some email words to [redacted] to claim the fees that were sent to [redacted] with the name of NECA on the check where such checks were cashed for my account in the name of NECA.As explained above, NECA contacted [redacted] who reviewed its accounting and determined that no checks were rece**ed from Mr. [redacted], other than check #1133 which was transmitted to [redacted]. [redacted] does not have any record of a March or June 2015 payment from Mr. [redacted], and Mr. [redacted] did not provide copies of those cancelled checks. If Mr. [redacted] has legible copies of those cancelled checks he can provide them to NECA, and we will ask [redacted] to review their records again. 5.If my credit history was in any way negat**ely affected by what has transpired, I demand that NECA use its resources to rectify the matter.As explained above, once Mr. [redacted]'s payments were rece**ed in March 2016, all collec[redacted]s act**ities ceased on the account. The delinquency was not reported to the credit bureaus.6.I want a letter of apology from Mr., and failing that, I want the Board to issue Mr.          a Letter of Reprimand.Please see the answer to number 1 above. NECA's assistant manager acted appropriately in his capacity and with full authority from the Board to act on its behalf. He kept the Board appraised of the situa[redacted], and provided Mr. [redacted] of the informa[redacted] needed to bring his account current well before any collec[redacted] ac[redacted] was taken by either [redacted] or NECA's attorneys. No letter of reprimand or letter of apology is warranted and neither will be forthcoming.7.Though there was a fee increase in the NECA quarterlies, the homeowners don't know if any of that went into paying for NECA's senior management. I want placed on the agenda for a vote at the next AGM a requirement of a breakdown on staff salaries, particularly of the senior management. Such details have been omitted from recent AGM annual accounts' reports.NECA staff salaries are confidential informa[redacted]. Such a mo[redacted] would be out of order and would not be put to vote.8.Finally, I want NECA to acknowledge that it is responsible for the performance of its subcontracted managers. In its business registra[redacted] as a Domestic Non-Profit Organiza[redacted], File No. 22166 D2, NECA now describes [redacted]. as its "agent". That does not absolve NECA of responsibility.NECA works closely with its property manager to fulfill its duty to the [redacted]. NECA holds the property management companies it contracts with accountable for their ac[redacted]s. NECA regularly assesses the performance of its property manager and has changed management companies when it felt it was necessary to do so.The Board requests that Mr. [redacted] acknowledge 1) that he failed to make payment to the correct management company, even after being g**en that informa[redacted] by NECA's assistant manager three  times, and 2) that this matter could have been resolved  in March 2015 if he had paid $47.00 to the correct management company to bring  his account current. The Board also requests that Mr. [redacted] allow the payments he made in March 2016 to remain as they are currently applied to his account, including payment of his late fees, so as to keep his account current and to accept NECA's attorney's offer to help resolve this matter by wa**ing the legal fees of $104.71.As always, NECA is willing to work with Mr. [redacted] to amicably resolve this

Complaint: [redacted] - I am rejecting this response because the NECA Board is exercising its monopoly on bureaucratic obfuscation.  It's being defensive, playing catch-up, and reacting instead of being proactive.  Read on!  
All NECA homeowners should note the following: One of my conditions for settlement was the posting of salaries of NECA. It is not in the annual report.  Perhaps there was an advertisement for a job opening at NECA General Manager, and I did did not see one, but there was a cute little job switch of Mr [redacted] (Chmn of the Board) and Mr. [redacted].  Mr [redacted] is now Manager of NECA and Mr [redacted] is on the Board. They raised NECA membership fees, yes, and now say that salaries are confidential and the Board won't allow a rule change to permit publication!  It's enough to warrant a special audit!  The system is rigged.  We also have a problem with the property manager.  When in December 2015 the NECA waived my late fees, NEITHER NECA NOR THE MANAGER BOTHERED TO TELL ME!  NECA's PDF response to my complaint didn't address that anomaly.  Why not?  The late fees NECA now wants are from 2016!  
NECA's response only included PARTS of my communications and lacks full context. Their first info to me on an account manager change said there had been a change.  No specifics.  It was quiet bland, as if an inconvenience.  Subsequent emails gave no account numbers.  It was supposedly my responsibility to contact the property manager when I doubted the authority of Mr. [redacted].  I authorize NECA to let any homeowner member read my communications and PDF complaint and the PDF response at NECA computers.   Contrasting Mr. [redacted]'s incomplete efforts, in Feb 2015 I possessed a current billing from [redacted] and the NECA bulletin.  Hard mail!  The bulletin said nothing about a change in managers, so I continued to send checks to [redacted].
The NECA PDF response says that [redacted] sent coupons in July.  July?  I thought they changed managers in February?  Why didn't they mail me sooner?  Because apparently NECA didn't give the manager my new address! Can't win!
NECA's resort to lawyers is symptomatic of larger issues.  What does it take it get a response from NECA?  Too much.  In late 2015 I sent an email that was meant for the Board, but Mr [redacted] sent it to [redacted] for response.  In February 2016 I complained about checks cashed by [redacted], and [redacted] said it was my problem. Only after sending registered letters to members of the Board in mid-April 2016 was there any action.  And I was impatient?  Please forgive me the 1-year courtesy of withholding judgment to see whether additional mail went to my old Singapore address.  The NECA response said that [redacted] credited a cashed check to [redacted], but that notification was only AFTER the April registered letters.  Mr. [redacted] sat on the problem and the Board is protecting the ex-Chairman.  No conflict there!  NECA homeowners should note the tone that the Board has adopted.  No, I prefer not to open the NECA website, Google says the NECA website "may be hacked".
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