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Newtown Heating & Air Conditioning, Inc.

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Reviews Newtown Heating & Air Conditioning, Inc.

Newtown Heating & Air Conditioning, Inc. Reviews (9)

I would like to respond to the customers responseI have always been more then willing to service the unit anytime their has been an issueShe was calling the answering service on a weekend when we were closed and we were not under emergency conditions so her call should have been returned on the next business dayHowever I did return her call on Sunday during non business hours and told her I would be more then happy to provide her service on Monday morning and she wanted to wait for an afternoon call. I have tried to be more then accommodating to her schedule working after our business hours so she would not have to take off workI have not been paid by her for any of the additional work even if it was an existing condition in her homeI have been in business for years and have never been verbally abused by a customer the way I was at her home. I have been more then willing to help this customer and will continue to honor her remaining warranty

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: The owner fails to tell you that on May 14th, I had an appointment with him (took vacation hours) and he never showed up nor called. I called the office and spoke to his receptionist who told me she would call him and get back to me. He never showed up. He also fails to tell you that he has been out to my residence numerous times (I've had to leave work and make up my hours) for a brand new unit. His techs often tell me that he tells them to add freon and do nothing else. THey are not permitted to do anything unless he tells them to do it. This is not good business practice
I have never been verbally abusive to anyone. If you meet me, you will see that that is not true. He would not talk to me regarding what the issues were. There were other people there who could attest to that. He was servicing the unit and literally left without going back inside the house to check the vents to see if it was even working. I have been a homeowner for over years and have never been treated like this nor have I had a unit that required so much attention. I have never had any problems with calling his office or speaking to his service. They tell me they are sending him my messages and they can do nothing else (at one point the service said "I don't even know what to tell you".
I am not satisfied that this unit is or will ever work properly. I wait daily for it to break again.
I believe a second opinion on the install would be something that would make me feel safe.Regards,Nancy Mcginley

I am responding to the recent complaint regarding a service call at the ***' residenceThe ***' were not an existing customer of ours at the time they booked the service callAfter booking the call for the *** we became aware that it was not in an area that we cover for service callsI made
*** aware that we did not do service work in her area and recommended that they contact someone else closer to their locationAfter making them aware of this they called the office Several times harassing the office staff regarding not servicing their areaIn the complaint they state that we are less than miles from their location, which is not accurate,Sincerely,Donald SPresident

This matter has been resolved with the customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: At this point, I have no faith that I will be treated with respect by this business owner and considering they have been out to my residence so many times without being able to fix the problem, I don't see how this helps. He is saying things that just are not true regarding what has transpired. I've had to take off several hours for all of the times this new unit has been broken. My son was also waiting several times when I just could not take off.
A second opinion regarding the install would be the right thing to do at this point in time.Regards,*** ***

In response to [redacted] complaint the address the Revdex.com has written should be Bensalem not Bethlehem and the [redacted] live in Croydon but my be have a bensalem address and it's just out of our dealer service area when we are busy also to the claim of calling them 3 days after the sch call is a complete lie we contacted them and referred them to a closer dealer in there area. So I reject there response also no goods or service ever was exchanged between Newtown and the [redacted] this complaint should never have been allowed.

I enclosed three attachments the first is my phone record I called them and scheduled an appointment on the 31st was given the date of June 2nd 2 to 4 p.m. called them for 30 was told I was next called them around 6 received no answer called them the following morning at 8 to find out what happened no answer close to 9 was told they would not be servicing me and later that day I called to find out the reason also enclosed his web page which shows that I am in his service area because he says all of Bucks County also enclosed a map and I'm 8.9 miles exactly from his main office.[redacted]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

In response to the complaint  about the heatpump that was installed I have been more then willing to service the unit. I went out and checked the unit on May 13th and upon inspection of the unit when I started it the unit started and was running properly. She called back to say the unit...

was not working again and we went back out to her  home on Friday May 16th at 4:30 which is after our normal business hours  so she would not have to miss work. Upon inspecting the system we located a shorted low voltage fuse that was causing the  system not to run. We replaced the fuse and also had checked with the manufacture of the unit as to the required refrigerant pressure and charged the unit to the manufactures recommended specifications. When we left the home on Friday May 16th the unit was running properly. The homeowner called after business hours to report the unit not working. The office was closed for the weekend due to it not being under emergency conditions. I returned the call on Sunday May 18th stating that I could return to her home on Monday May 19th at 7:00am, however she wanted us  to return Monday after 4:30 when she was  done work, which is again after our business hours but I did accommodate her request . When I returned on Monday afternoon I found another shorted fuse, upon inspection of the homes existing low voltage wiring I found a wire rubbing on the joist bay causing the fuse to short. These were existing wires in the home prior to us ever installing this heatpump. While I was making my repair to the system the homeowner was being extremely verbally abusive towards me and making unfounded accusations going as far as to mention my wife in her accusations.  I have been responsive to this customer as to her needs for service and have tried to accommodate her work schedule the customer has not paid any of the service calls even the ones that were caused by existing conditions in the home. The unit has a labor warranty until 01/24/15 and we will honor the warranty until that time, however if the customer continues to be verbally abusive to any staff ( service techs, office staff, office managers) or is in any way abusive I will void any warranties with my company. The unit at that time will still remain under the manufactures warranty and she can find another [redacted] dealer to honor her remaining warranty.

Review: I bought a brand new heating/airconditioning unit in February of 2013. Since it has been installed, they have been out numerous times to fix the unit and are unable to fix it properly. I have missed several days of work to wait for them to come. Sometimes they do not even show up. Currently, I have no heat or air and they have no sense of urgency to fix the unit. They keep adding freon and not fixing whatever the issue is. They sent a man out on Friday, May 16th, 2014 who said the unit was fixed. He was only gone an hour and the unit turned off and won't turn back on. On Tuesday, May 13th, the owner, [redacted] came out and said he just turned it back on and it worked. As soon as he was gone (a few hours went by and the unit was not cooling the house ( the original issue). I called him and he takes days to return the call.

Prior to these events, he had sent several different repairmen on several occasions and none are able to find the problem with the unit.

I want my unit fixed and working - it cost a lot of money and I cannot afford to replace it again. I also expect return calls when I call with a problem.Desired Settlement: I believe the unit is a lemon and cannot be fixed at this point. My children and I have bad allergies and we need this unit replaced quickly.

Business

Response:

In response to the complaint about the heatpump that was installed I have been more then willing to service the unit. I went out and checked the unit on May 13th and upon inspection of the unit when I started it the unit started and was running properly. She called back to say the unit was not working again and we went back out to her home on Friday May 16th at 4:30 which is after our normal business hours so she would not have to miss work. Upon inspecting the system we located a shorted low voltage fuse that was causing the system not to run. We replaced the fuse and also had checked with the manufacture of the unit as to the required refrigerant pressure and charged the unit to the manufactures recommended specifications. When we left the home on Friday May 16th the unit was running properly. The homeowner called after business hours to report the unit not working. The office was closed for the weekend due to it not being under emergency conditions. I returned the call on Sunday May 18th stating that I could return to her home on Monday May 19th at 7:00am, however she wanted us to return Monday after 4:30 when she was done work, which is again after our business hours but I did accommodate her request . When I returned on Monday afternoon I found another shorted fuse, upon inspection of the homes existing low voltage wiring I found a wire rubbing on the joist bay causing the fuse to short. These were existing wires in the home prior to us ever installing this heatpump. While I was making my repair to the system the homeowner was being extremely verbally abusive towards me and making unfounded accusations going as far as to mention my wife in her accusations. I have been responsive to this customer as to her needs for service and have tried to accommodate her work schedule the customer has not paid any of the service calls even the ones that were caused by existing conditions in the home. The unit has a labor warranty until 01/24/15 and we will honor the warranty until that time, however if the customer continues to be verbally abusive to any staff ( service techs, office staff, office managers) or is in any way abusive I will void any warranties with my company. The unit at that time will still remain under the manufactures warranty and she can find another [redacted] dealer to honor her remaining warranty.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: The owner fails to tell you that on May 14th, I had an appointment with him (took vacation hours) and he never showed up nor called. I called the office and spoke to his receptionist who told me she would call him and get back to me. He never showed up. He also fails to tell you that he has been out to my residence numerous times (I've had to leave work and make up my hours) for a brand new unit. His techs often tell me that he tells them to add freon and do nothing else. THey are not permitted to do anything unless he tells them to do it. This is not good business practice.

I have never been verbally abusive to anyone. If you meet me, you will see that that is not true. He would not talk to me regarding what the issues were. There were other people there who could attest to that. He was servicing the unit and literally left without going back inside the house to check the vents to see if it was even working. I have been a homeowner for over 30 years and have never been treated like this nor have I had a unit that required so much attention. I have never had any problems with calling his office or speaking to his service. They tell me they are sending him my messages and they can do nothing else (at one point the service said "I don't even know what to tell you".

I am not satisfied that this unit is or will ever work properly. I wait daily for it to break again.

I believe a second opinion on the install would be something that would make me feel safe.Regards,Nancy Mcginley

Business

Response:

I would like to respond to the customers response. I have always been more then willing to service the unit anytime their has been an issue. She was calling the answering service on a weekend when we were closed and we were not under emergency conditions so her call should have been returned on the next business day. However I did return her call on Sunday during non business hours and told her I would be more then happy to provide her service on Monday morning and she wanted to wait for an afternoon call. I have tried to be more then accommodating to her schedule working after our business hours so she would not have to take off work. I have not been paid by her for any of the additional work even if it was an existing condition in her home. I have been in business for 23 years and have never been verbally abused by a customer the way I was at her home. I have been more then willing to help this customer and will continue to honor her remaining warranty.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: At this point, I have no faith that I will be treated with respect by this business owner and considering they have been out to my residence so many times without being able to fix the problem, I don't see how this helps. He is saying things that just are not true regarding what has transpired. I've had to take off several hours for all of the times this new unit has been broken. My son was also waiting several times when I just could not take off.

A second opinion regarding the install would be the right thing to do at this point in time.Regards,[redacted]

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Description: Heating & Air Conditioning, Air Conditioning Contractors & Systems

Address: 1288 Bridgetown Pike, Langhorne, Pennsylvania, United States, 19053-1501

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