Newtown Heating & Air Conditioning

If you value your life and property, DO NOT use this contractor! He is NOT a certified electrician. He is NOT a certified Generac installer. He is NOT certified with handling gas piping. Total disregard for following Manufacturers explicit recommended instructions for installation. Pennsylvania requires all electricians to have a license to perform commercial and residential electrical work. The different types of electrical licenses in Pennsylvania are electrician apprentice license, journeyman electrician, and electrical contractor. In other words, DO NOT let an HVAC contractor install a Generac generator, especially since this contractor is NOT a CERTIFIED electrician or a CERTIFIED Generac installer.

In response to [redacted] complaint the address the Revdex.com has written should be Bensalem not Bethlehem and the [redacted] live in Croydon but my be have a bensalem address and it's just out of our dealer service area when we are busy also to the claim of calling them days after the sch call is a complete lie we contacted them and referred them to a closer dealer in there areaSo I reject there response also no goods or service ever was exchanged between Newtown and the [redacted] this complaint should never have been allowed

In response to the complaint about the heatpump that was installed I have been more then willing to service the unitI went out and checked the unit on May 13th and upon inspection of the unit when I started it the unit started and was running properlyShe called back to say the unit was not working again and we went back out to her home on Friday May 16th at 4:which is after our business hours so she would not have to miss workUpon inspecting the system we located a shorted low voltage fuse that was causing the system not to runWe replaced the fuse and also had checked with the manufacture of the unit as to the required refrigerant pressure and charged the unit to the manufactures recommended specificationsWhen we left the home on Friday May 16th the unit was running properlyThe homeowner called after business hours to report the unit not workingThe office was closed for the weekend due to it not being under emergency conditionsI returned the call on Sunday May 18th stating that I could return to her home on Monday May 19th at 7:00am, however she wanted us to return Monday after 4:when she was done work, which is again after our business hours but I did accommodate her request When I returned on Monday afternoon I found another shorted fuse, upon inspection of the homes existing low voltage wiring I found a wire rubbing on the joist bay causing the fuse to shortThese were existing wires in the home prior to us ever installing this heatpumpWhile I was making my repair to the system the homeowner was being extremely verbally abusive towards me and making unfounded accusations going as far as to mention my wife in her accusations I have been responsive to this customer as to her needs for service and have tried to accommodate her work schedule the customer has not paid any of the service calls even the ones that were caused by existing conditions in the homeThe unit has a labor warranty until 01/24/and we will honor the warranty until that time, however if the customer continues to be verbally abusive to any staff ( service techs, office staff, office managers) or is in any way abusive I will void any warranties with my companyThe unit at that time will still remain under the manufactures warranty and she can find another [redacted] dealer to honor her remaining warranty

I enclosed three attachments the first is my phone record I called them and scheduled an appointment on the 31st was given the date of June 2nd to p.mcalled them for was told I was next called them around received no answer called them the following morning at to find out what happened no answer close to was told they would not be servicing me and later that day I called to find out the reason also enclosed his web page which shows that I am in his service area because he says all of Bucks County also enclosed a map and I'm miles exactly from his main office[redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***