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Newtown Manufacturing, Inc.

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Newtown Manufacturing, Inc. Reviews (3)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: While we truly appreciate the manufacturer's response to honor the warranty, we have yet to see the replacement window type, condition, and installation completion. If all goes well, you can check with me in 2 to 3 weeks for final resolution status.
Regards,
[redacted]

We received your letter regarding a complaint from Mr. [redacted] of Bedford, TX, relating to a window installation of our product by Ecoview of Tarrant County.
We have reviewed the needed items with [redacted] of Ecoview Tarrant County, the installing dealer,...

and have made arrangements to provide replacement product as Mr. [redacted] has requested. The window and necessary parts are complete, and we will be delivering them to UPS for crating and shipping before the week’s end. It is our understanding that Mr. [redacted]s will be performing the field work on this service.We also understand that Mr. [redacted] has asked for clarification regarding the product warranty for his windows, and noted that he has received a copy of the [redacted] Group warranty. As we are an [redacted] member, Slocomb Windows is happy to honor that warranty.
Please feel free to contact me if you have any questions, or need any further information.
Yours truly,
Carl S[redacted]President

July 10, 2014Dear [redacted],We have received your letter with the complaint from [redacted]. Attached is a letter from [redacted], the contractor who purchased windows from our company and installed them in [redacted]s home, detailing their position regarding this complaint,...

and the response to the local Revdex.com.We have been doing business with [redacted] for some 20 years, and have found them to be a competent contractor, and a valued customer who keeps their commitments. Over the last few years, [redacted] has made numerous attempts to satisfy [redacted]s complaints, and we have assisted [redacted] by visiting the home with them, and providing replacement sash to numerous to even count.Also attached is a copy of our Quality Tolerances, which include dimensional and fitfinish tolerances, as well as tolerances for minor cosmetic blemishes in glass products. In attempt to satisfy [redacted], and to maintain a good business relationship with our customer [redacted], we have replaced sashes multiple times even though the existing sashes met industry standards, as well as our own more stringent quality standards. Our conclusion is that no product we provide will ever meet her perception of product quality, which includes a careful cleaning and close up examination of the glass. [redacted] has informed [redacted] of our mutual position, and in response she has instituted a campaign of complaining to any agency of consumer protection she can find.We understand that [redacted] has made similar complaints to the manufacturer of doors that [redacted] has installed in her home, claiming scratches in the paint severalyears after installation. We see a pattern from [redacted] of unreasonable demands.We trust you understand the reality that some consumers can and do hold unrealistic expectations, and that reason and good sense will ultimately prevail.Respectfully,Carl S[redacted], President

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