We received your letter regarding a complaint from Mr [redacted] of Bedford, TX, relating to a window installation of our product by Ecoview of Tarrant CountyWe have reviewed the needed items with [redacted] of Ecoview Tarrant County, the installing dealer, and have made arrangements to provide replacement product as Mr [redacted] has requestedThe window and necessary parts are complete, and we will be delivering them to UPS for crating and shipping before the week’s endIt is our understanding that Mr***s will be performing the field work on this service.We also understand that Mr [redacted] has asked for clarification regarding the product warranty for his windows, and noted that he has received a copy of the [redacted] Group warrantyAs we are an [redacted] member, Slocomb Windows is happy to honor that warrantyPlease feel free to contact me if you have any questions, or need any further informationYours truly, Carl S [redacted] President
We received your letter regarding a complaint from Mr [redacted] of Bedford, TX, relating to a window installation of our product by Ecoview of Tarrant CountyWe have reviewed the needed items with [redacted] of Ecoview Tarrant County, the installing dealer, and have made arrangements to provide replacement product as Mr [redacted] has requestedThe window and necessary parts are complete, and we will be delivering them to UPS for crating and shipping before the week’s endIt is our understanding that Mr***s will be performing the field work on this service.We also understand that Mr [redacted] has asked for clarification regarding the product warranty for his windows, and noted that he has received a copy of the [redacted] Group warrantyAs we are an [redacted] member, Slocomb Windows is happy to honor that warrantyPlease feel free to contact me if you have any questions, or need any further informationYours truly, Carl S [redacted] President