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Newtown Pools, LLC

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Newtown Pools, LLC Reviews (4)

The issue has been resolvedI no longer wish to pursue this complaint Thank you, [redacted]

From: *** *** *** Sent: Wednesday, November 23, 12:PMTo* *** ***a
Subject: Re: complaint *** ** *** Me response to *** *** is below: I will respond to her complaints & assertion(s) in the order in which they were made by her: We (Newtown Pools LLC) did close the *** pool in 2015 (which occurred on 9/28/15) and did have a separate, additional job request to tuck in the liner BUT we did not invoice or bill them for tucking in their liner.It is not normally a practice for us to even attempt to tuck in a liner at the time of a pool closing due to temperatures being lower than the summer, thus making the liner less pliable and able to tuck back into place. However, my serviceman could not do the work for the reason I just stated as he wrote on the work order (#***) that the liner was "to brittle to tuck in"This clearly implies that an attempt was made to perform this work and it wasn't offhandedly disregarded as she is making it soundWe did also try to do the liner tuck at the time we did the initial pool cleaning, but the liner tuck was still impossible to doHowever, as stated, the liner tuck was not our primary job for that dayUnlike the closing, there was no secondary job on the work order to tuck in the liner. It was to simply vacuum the pool. I - *** ***, the owner - did go to their house and attempted to tuck the liner in and saw that the liner was to tight to be tucked in with the water level as high as it wasI then CLEARLY AND WITHOUT QUESTION told *** ***n that as one last option he could remove the water level to approx6" high in the shallow end and we would make a final attempt to tuck in the linerWith that I also CLEARLY AND WITHOUT QUESTION, told him that there was absolutely NO GUARANTEE that this would work.If he or she wants to say otherwise (although she was not there for that conversation) that would be a flat out lieThe reason I said this was to allow the *** to have this be their decision to lower the water to that pointWe then returned after they told us the water level had been lowered only to have them tell us they had either talked to or was working with another companyThat was the last of the transactions between us. At NO TIME did I ever say to the *** to buy a new linerI have never done an estimate for a new liner for themMaybe some other company didWho knows? In conclusion, my positions on this situation are the following. Newtown Pools took every possible measure to prevent the need for the *** to purchase a new liner and salvage the old one by attempting the water lowering / removal method of repairing their liner especially in light of the fact that *** *** also told me he had been out of work for some time. Of the visits we made to their house to attempt to repair the liner, not one visit was billed to them! I don't think making all these efforts warrants either the refusal to pay for their pool opening from this spring (done on 5/18/16) NOR does it warrant them making this complaint. We had done service to their pool without any problems since it was built in 2007. It's sad that they have turned against Newtown Pools for attempting to help a them with this situation. At this juncture, the *** owe me a delinquent payment from their pool opening which was due back in June of this year in the amount of $393 plus $for the initial vacuum done on 5/20/16.Sadly, it appears they have no intention of paying these invoices and I will be left with no alternative but to seek collection through legal meansI see if others were to do their research on Newtown Pools - as Mrs*** suggests - they would see I have an A+ rating with the Revdex.com Regretfully, *** *** Owner Newtown Pools LLC

Newtown Pools designed and installed our pool and we couldn't be happier! From concept and design to installation, Pat and his team exceeded our expectations Challenges in terms of our landscape and topography were overcome, and Pat's knowledge and expertise proved essential in successfully completing the jobIt was our pleasure to work with him

The issue has been resolved. I no longer wish to pursue this complaint. 
Thank you,
[redacted]

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