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newyorkdress on-line Reviews (22)

Our website clearly states under our Ordering Policy section all fees that will be applied to an order after it has been processedOrder CancellationYour order can be cancelled at no charge prior to processing.*If you wish to cancel your order after it has been processed, a 25% restocking fee will be applied and deducted from your paymentBridal Dresses [redacted] are subject to a 50% restocking fee to be deducted from your payment **Please note if the bridal style is a Special Order or Pre-Order please refer to the terms of cancellation for Special Orders and Pre-Orders *Processing- payment verified, item(s) ordered and confirmed by our vendors.I have attached a link to where the information on our website can be found [redacted] *When the customer advised they disagreed with our policy they were transferred to a supervisor to assist them to resolve any issues they had

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The issue is not resolved because I don't have the product yetI have been told mid-April, but not definitively.From my perspective the issue will only be closed once I receive the productsI find it very strange that a company can't discuss accuratel delivery dates with their suppliersI have asked for absolute clarity on when I will receive the goods or let me cancel and have my money refundedThe products inn question are for my sons wedding, which is now less than weeks awayIf New York dresses laet me down again, I will have very little time to find a suitable alternative.Deliver as promised or refund my moneyI don't think,that's a difficult decision for a business to make.Regards [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution to provide a full refund is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Our aim is for all of our
customers to be extremely satisfied, which is why work hard to ensure that our returns policy is as customer service friendly as possibleWe do not want you to be stuck with any items that you are unhappy with, and we do not want you to be unhappy with the service that you receive from us. We work with everyone of our customers to ensure that their needs are met we would love to assist you furtherPlease call or chat with us so that we can provide you with an option that works better for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Although we wish that it was under better circumstances, we would still like to thank you for providing feedback about your experience with usWe value it greatly, and will use it as a reference to guide us when it comes to establishing and meeting the needs of our customers in futureAll of our
images come directly from our designers, who work hard to capture the true beauty of our dresses so are sorry that in this case, the dress that you received is not what you expectedWe do not want you or any of our customers to be stuck with a dress that you are unhappy with, which is why we have a very flexible return policyHowever, since you are unhappy with the options that we have provided you with, we would love to provide you with an option that is more satisfactory to you, so please call or chat with us at your earliest convenience so that we can change your experience into a more pleasing one*thank you for providing

Our website clearly states under our Ordering Policy section all fees that will be applied to an  order after it has been processed. Order CancellationYour order can be cancelled at no charge prior to processing.*If you wish to cancel your order after it has been processed, a 25%...

restocking fee will be applied and deducted from your payment. Bridal Dresses** are subject to a 50% restocking fee to be deducted from your payment.
**Please note if the bridal style is a Special Order or Pre-Order please refer to the terms of cancellation for Special Orders and Pre-Orders.
*Processing- payment verified, item(s) ordered and confirmed by our vendors.I have attached a link to where the information on our website can be found. [redacted]
*When the customer advised they disagreed with our policy they were transferred to a supervisor to assist them to resolve any issues they had.

Our goal is to always provide the best customer service to our customers. As posted on our website, all items on our website are subject to stock availability. Due to the nature of our products,  some items are available for immediate shipment and others pieces are either in production or...

will need to be made once a customer places the order for the item.  We are an authorized retailer of all the items we sell. We do not manufacture our own products and are unable to control the timeframe to which they are available. We aim to provide the most accurate information to our customers at all times. We have since reached out  this customer to discuss her complaint further and have come to a resolution with her. ?

The customer requested  to proceed with her order that is not scheduled to ship out until mid April, which passes the deadline for us to resolve her complaint in the timeframe of the Revdex.com. If the customer  no longer wishes to proceed with the order we will provide her with a full refund.  We are a retailer of the dresses we sell, as soon as we are notified of any delays in production from the manufacture we contact our customers as soon as possible so they are able to decide how they wish to proceed with their order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to provide a full refund is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Our aim is for all of our customers to be extremely satisfied, which is why work hard to ensure that our returns policy is as customer service friendly as possible. We do not want you to be stuck with any items that you are unhappy with, and we do not want you to be unhappy with the service that you...

receive from us.We work with everyone of our customers to ensure that their needs are met we would love to assist you further. Please call or chat with us at your earliest convenience so that we can provide you with an option that works better for you, and therefore turn your experience into a much more pleasant one.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The issue is not resolved because I don't have the product yet. I have been told mid-April, but not definitively.From my perspective the issue will only be closed once I receive the products. I find it very strange that a company can't discuss accuratel delivery dates with their suppliers. I have asked for absolute clarity on when I will receive the goods or let me cancel and have my money refunded. The products inn question are for my sons wedding, which is now less than 8 weeks away. If New York dresses laet me down again, I will have very little time to  find a suitable alternative.Deliver as promised or refund my money. I don't think,that's a difficult decision for a business to make.Regards [redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],I apologize that we were not able to meet your request of price matching the dress you wanted. The item was discontinued in the size you requested and therefore we could not satisfy you. In addition, I want to make you aware that your phone calls to us were reviewed. When listening...

to them it is evident that we made every attempt to assist you and provided a very high quality of service contrary to you claim.We are in the business of satisfying our clients and would have loved to sell to you. Unfortunately, your selected item was not available.Sincerely,Michael D.

Review: on 7/**, I ordered a dress to be delivered to Algeria. I have provided New York Dress with the address where it needs to be delivered. 5 minutes after my order, I contacted New York Dress to make a slight change to the name (I used the recipients maiden name instead of married name), which New York Dress representative [redacted] said it was corrected. on 7/**, DHL sent me a notification that contained several wrong information:

-The name was not corrected. It still reflected the maiden name.

-the address was wrong. The city in the DHL label was [redacted] instead of [redacted].

When I went to DHL.com, and entered the Waybill, it said that the delivery was scheduled for 7/**. However, the address and the name were wrong.

On 7/**, I contacted New York Dress and advised that there were issues with the delivery on time, as there were incorrect information in the DHL label. [redacted] (from New York Dress) said that she will go ahead and correct the name (I thought it was already done!), and that she would contact the New York Dress shipping department to inquire about it. I then stated that as long as it's fixed on time for delivery on 7/** (as scheduled for the rate I paid $74.42 -- International Priority Express). on 7/**, nothing is delivered and the delivery date on the DHL website changed from 7/** at the end of the day to delivery date not available. All those issues caused for me to have to take time twice to contact New York Dress, created a hassle that I did not expect given that I paid almost $75 for shipping, and spent 1 hour talking to different agents at New York Dress explaining the situation without them listening (I spoke to [redacted] on 7/**, [redacted] over chat on 7/** and a supervisor [redacted]? on 7/**). This is unacceptable as DHL Express Priority Delivery is supposed to happen after 3 days (which makes sense given how expensive the shipping was). I tried to contact DHL, but they refuse to deal with me, as I am considered as a third party, and New York Dress were the ones they did business with.Desired Settlement: My expectations are the refund of the shipping fees on $74.42.

Business

Response:

After reviewing the history of this order, it is unfortunate that the customer did not receive the service that we typically offer and what he expected. A full refund for the shipping fee will be issued back onto his account today. We aim for customer satisfaction and in this case a simple error has affected the shopping experience for the customer. The customer service team was addressed as well as our shipping department to prevent future mistakes like this. We look forward to helping this customer with any future purchases.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a $218 brand new sequin dress for my daughter. The dress arrived with sequins twisted and beads falling off the dress. I informed the company right away and sent them pictures as they requested. The company then offered me an exchange only. After getting a poor quality product mis-advertised as "new", I had no intention of playing the guessing game and re-ordering another poor quality dress from them so I asked for a refund. They emailed me back and said they'd give me $21.80 to have the dress repaired at a seamstress. My event was less than 2-days away! My seamstress wouldn't touch the dress because of the delicate beading and sequins. AND!...I paid for a BRAND NEW dress that shouldn't have been ripped or torn in the first place. Buyer beware!!! Regardless of the fact that they sent me a ripped dress, they refused to give me my money back. Buyers Beware!!!!! I would NEVER purchase anything from this company again. How dare you send me a ripped dress that was advertised as a BRAND NEW $218 DRESS?!?!!!!!!!Desired Settlement: I want a full refund of the total amount that I paid! I paid for a 'brand new' un-used dress in good quality condition and that is NOT what I received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to provide a full refund is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Our aim is for all of our customers to be extremely satisfied, which is why work hard to ensure that our returns policy is as customer service friendly as possible. We do not want you to be stuck with any items that you are unhappy with, and we do not want you to be unhappy with the service that you receive from us. We work with everyone of our customers to ensure that their needs are met we would love to assist you further. Please call or chat with us so that we can provide you with an option that works better for you.

Review: I purchased a dress on newyorkdress.com website. When I received the dress on Friday, July **, 2015, it was not what I was expecting. Not only was the color different from what was pictured on their website there was a large and low cut out on the back of the dress. NYD failed to include this major detail. Had they done so I would have never made the purchase. This dress is for a wedding and I consider the style extremely inappropriate and nothing that I would wear.

I immediately contacted NYD as soon as I noticed the discretion (didn't even take the dress off the hanger) and informed them. I explained to the rep. that I was pressed for time as I now have to find a new dress and required my full refund. After going back and forth for via email for 4 days only for them to tell me that they'll "accept" my return, but, they're charging me a restocking fee. I work hard for my money and I consider this theft, I'm returning the dress in the same condition it left your facility and therefore I expect a full refund. I did nothing wrong, I made a purchase based on the information provided only to find out there were MAJOR details omitted. That is no fault of mine. So why am I being charged a fee. I've already lost out on what it cost me to get the item shipped to me and now I have to pay for it to get shipped out back to NYD in, addition, they expect me to pay their bogus fee.... this is absurd and no way to treat a customer. NYD has done nothing but waste my time and now they're stealing my money. This entire matter has been a major inconvenience and extremely stressful. I need my full refund so I can move on.Desired Settlement: Newyorkdress needs to take ownership with what has taken place and provide me with a Full Refund. Anything less then what I paid is unacceptable.

Business

Response:

Although we wish that it was under better circumstances, we would still like to thank you for providing feedback about your experience with us. We value it greatly, and will use it as a reference to guide us when it comes to establishing and meeting the needs of our customers in future. All of our images come directly from our designers, who work hard to capture the true beauty of our dresses so are sorry that in this case, the dress that you received is not what you expected. We do not want you or any of our customers to be stuck with a dress that you are unhappy with, which is why we have a very flexible return policy. However, since you are unhappy with the options that we have provided you with, we would love to provide you with an option that is more satisfactory to you, so please call or chat with us at your earliest convenience so that we can change your experience into a more pleasing one. *thank you for providing.....

Review: I enquire about a dress in January they said it would be in late February I ordered late February for them to cancel a week later then sent me an email making out I requested them to cancel. I then ordered the dress in another colour they then said it would be in early April now the say it would be late April. I think they tell lies to get an order. My son is getting married in late May and I wanted to look my best I an very upset waiting on this dress which seems will not arrive I am not sure you can help someone I know gave the number to me. She's [redacted] and she feels I have not been treated properly she was horrified in the way I was treated because she gave me the names of [redacted]Desired Settlement: I am getting very upset because I have waited for the dress I have lots of emails from them I also ordered another dress which did arrive It was horrible and at$900 plus import tax of£101 and returned the dress costing £84 and still having no dress insight. I hope you can work some magic for a desperate woman. Thank you. [redacted]

Business

Response:

Our goal is to always provide the best customer service to our customers. As posted on our website, all items on our website are subject to stock availability. Due to the nature of our products, some items are available for immediate shipment and others pieces are either in production or will need to be made once a customer places the order for the item. We are an authorized retailer of all the items we sell. We do not manufacture our own products and are unable to control the timeframe to which they are available. We aim to provide the most accurate information to our customers at all times. We have since reached out this customer to discuss her complaint further and have come to a resolution with her. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The issue is not resolved because I don't have the product yet. I have been told mid-April, but not definitively.From my perspective the issue will only be closed once I receive the products. I find it very strange that a company can't discuss accuratel delivery dates with their suppliers. I have asked for absolute clarity on when I will receive the goods or let me cancel and have my money refunded. The products inn question are for my sons wedding, which is now less than 8 weeks away. If New York dresses laet me down again, I will have very little time to find a suitable alternative.Deliver as promised or refund my money. I don't think,that's a difficult decision for a business to make.Regards [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer requested to proceed with her order that is not scheduled to ship out until mid April, which passes the deadline for us to resolve her complaint in the timeframe of the Revdex.com. If the customer no longer wishes to proceed with the order we will provide her with a full refund. We are a retailer of the dresses we sell, as soon as we are notified of any delays in production from the manufacture we contact our customers as soon as possible so they are able to decide how they wish to proceed with their order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 3 bridesmaid dress from this website. The website is advertising that they sell authentic [redacted] dresses but went the dresses arrived it is very clear that they are not from the designer. The labels are hand sewn in the dress, the bottom hem on the dress is very messy and the inside liner of the dress is longer than the hem of the dress. I do not have time to order new dresses before my wedding and now we have to pay $80 per dress to have alterations done to fix them.

Business

Response:

Hi [redacted],

Review: I ordered 5 dresses and received 4 dresses. One dress was on back order. The colors of the dresses were different than what was shown on their website. When I tried to return the dresses, the company wanted to charge me a restocking fee of over $400. They do not accept returns, only store credit. They also told me there would be a $35 charge for the cancellation of an order - once again - this information is not on their website. The dresses were not as good quality as I would have expected so I am not sure if they are designer, or possibly fake.Desired Settlement: I would like my entire amount refunded - they refunded everything except $100 for a 'restocking fee'which is not listed in their returns policy online and also $35 for the cancellation of a dress that was to be shipped in July.

Business

Response:

Hi,

After reviewing the order history for [redacted], I see that we have approved her request to return the items that was received for a refund. Our return policy that is published on our website [redacted]) does state that we accept return for Store Credit or Exchange only. We do stand by our products as they are supplied directly from the designer's manufacture warehouse. When we experience any issues with the products that are shipped to our customers, we immediately authorize the return and issue a store credit or authorize an exchange. However, in this case the customers simply wanted a refund back and did not wish to accept a store credit or any other styles. Since we have amended our policy to accommodate her request a restocking fee was required, initially the fee was 20% of the cost of the four styles that were being returned, but it was reduced to $100.00 by the [redacted], as we wanted to keep [redacted] satisfied and a returning customer.

The cancellation fee that was applied to the order can also be seen on our website ([redacted]). Our policy states that the cancellation for Pre-Orders (Back Orders) is subjected to a $50.00 fee but it was reduced to $35.00.

We understand the concerns that [redacted] has expressed and can guarantee that the NewYorkDress team has exhausted all measures to assist with this particular order. Now that the order has been escalated to management for review we will be contacting [redacted] to resolve this issue directly.

Feel free to contact me may you require any further information.

Thanks,

###-###-####

Review: I have my daughters wedding to attend Oct. *. I saw a dress on line that I loved on line, so I placed an order for the Kathy Ireland Dress #BE219 in Charcoal, size 14. I was told by the sales rep that I should order the dress two sizes larger than what I wear (10) ... because quote "I can take in the dress to fit, which I can't if the dress is too small. The size 14 dress was delivered ... the dress was two sizes to big and the color Charcoal was blue in color. The fabric that the dress is made from is not a Kathy Ireland grade of fabric ... not for $450. Very cheap look to the dress the I recieved ... web page very deceptive. When I made the call to return the dress, which the sales rep assured me that I could return the dress, but she did not say return for exchange only. On their product page it states " we accept returnes". But only in their return policies on another page does it say exchange only. Very misleading. I did place the order for a different line of dress: Alyce Dress #29629 in Gun Metal, size 10 (they said that I could NOT get my money back) hoping and praying that this dress would be a dress that was of the quality that was shown on their web page. NOT ... the same cheap fabric which was Gun Metal size 10 but didn't fit. All of their dress have to be knock offs of designer dress (Kathy Ireland) made of the cheapest grade of fabric. I am so disappointed ... I need my money to purchase my dress for the wedding ... I don't have much time at all ...and I don't have another $450 to spent on another dress when they have my money.Desired Settlement: I hope that management will refund the money on the credit card.

Business

Response:

Hi,

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Description: RETAIL STORES, WOMEN'S APPAREL-RETAIL

Address: 232 West 37th Street, New York, New York, United States, 10018

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