Some people don't like the way H.E washers workWe explained to her on several occasions that is just how they WasheMe myself being an owner of an H.E washer They don't wash as hard as the older fashioned washerThis machine is not putting dirt on clothes she simply stated she does not like
how it washes in her calls to usIn closing we did however send a technician out when they called in with a complaint that it was not drainingWe later found that was a complaint they just wanted us to make it wash differently but we can't because we can't change how it's manufactured
We responded to this issue in a timely fashion as we sent a service technician out for one machine that was said to have a problem so we switched it out with another machine. The following day after we traded them out for another machine they called in stating the new machine had the same issues but...
the first machine had no issues as they had stated. So I directed my manager to tell them it would just be easier if we refunded them for the machine. So the following Monday I called and spoke with the wife and she said her husband was not there and I stated well please just have him give me a call at his earliest convince she screamed that I could just take down another number and call him I explained that I was very busy at the time so since she did not want to handle the matter to please have him give me a call. I have not since received a phone call from them. I will gladly refund their $100. All it takes is a simple call and we can get this all squared away!!!!
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Nex2New Appliances regarding complaint ID...
My name is [redacted] and I am the head manager and operator of A NEX2NEW APPLIANCES. The matter in question has been resolved and both parties are in satisfaction.Thank you.
My name is [redacted], I am the head manager and operator of A NEX2NEW APPLIANCES. The issue on this has been resolved and both parties are satisfied. Thank you.
First off I start by saying the issue she is having with her refrigerator is not an issue that could be detected at any point. Her refrigerent system has a restriction which causes the freon not to flow freely through the system. Unfortunately this happens out side of her warrenty but as mentioned...
in her complaint I offered a every large discount on another refrigerator. A refund is absolutely out of the question seeing as how she has had the product for more than her guaranteed period. We also have a no refund policy that is stated on our invoice in which she has a copy of that was signed by her. So please take into consideration that we are always looking to resolve any issues with all customers in this matter it's just not what she wants and from our business standpoint what she wants from us is impractical.
Some people don't like the way H.E washers workWe explained to her on several occasions that is just how they WasheMe myself being an owner of an H.E washer They don't wash as hard as the older fashioned washerThis machine is not putting dirt on clothes she simply stated she does not like
how it washes in her calls to usIn closing we did however send a technician out when they called in with a complaint that it was not drainingWe later found that was a complaint they just wanted us to make it wash differently but we can't because we can't change how it's manufactured
We responded to this issue in a timely fashion as we sent a service technician out for one machine that was said to have a problem so we switched it out with another machine. The following day after we traded them out for another machine they called in stating the new machine had the same issues but...
the first machine had no issues as they had stated. So I directed my manager to tell them it would just be easier if we refunded them for the machine. So the following Monday I called and spoke with the wife and she said her husband was not there and I stated well please just have him give me a call at his earliest convince she screamed that I could just take down another number and call him I explained that I was very busy at the time so since she did not want to handle the matter to please have him give me a call. I have not since received a phone call from them. I will gladly refund their $100. All it takes is a simple call and we can get this all squared away!!!!
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Nex2New Appliances regarding complaint ID...
[redacted]
Regards,
[redacted]
My name is [redacted] and I am the head manager and operator of A NEX2NEW APPLIANCES. The matter in question has been resolved and both parties are in satisfaction.Thank you.
My name is [redacted], I am the head manager and operator of A NEX2NEW APPLIANCES. The issue on this has been resolved and both parties are satisfied. Thank you.
First off I start by saying the issue she is having with her refrigerator is not an issue that could be detected at any point. Her refrigerent system has a restriction which causes the freon not to flow freely through the system. Unfortunately this happens out side of her warrenty but as mentioned...
in her complaint I offered a every large discount on another refrigerator. A refund is absolutely out of the question seeing as how she has had the product for more than her guaranteed period. We also have a no refund policy that is stated on our invoice in which she has a copy of that was signed by her. So please take into consideration that we are always looking to resolve any issues with all customers in this matter it's just not what she wants and from our business standpoint what she wants from us is impractical.