Nexamp Reviews (%countItem)
Nexamp Rating
Address: 101 Summer St, Boston, Massachusetts, United States, 02110-1286
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Address: 101 Summer St, Boston, Massachusetts, United States, 02110-1286
Phone: |
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Add contact information for Nexamp
Received a mailing about their service. Tried calling this morning to ask questions and possibly sign up. The message said they "...could not get to my call...". I hope they run their solar grid better than they run their sales department.
Nexamp made it easy to go solar and reduce my electricity costs. I would recommend Nexamp community solar program to anyone!
Thank you *** we appreciate your kind words! We work hard to provide clean energy for our customers, and love saving them money. Thanks for taking the time to recognize our work, it's always nice to hear directly from our customers
My bill has been reduced by half on average this winter!!! I have not had any issues with my service, very happy with Nexamp!
Thank you ***, we love saving our customers money! Even in winter, our solar projects continue to produce clean energy, but they're waiting for summer so they can really get going. Thanks for taking the time to let us know how happy you are.
Excellent customer service- friendly and knowledgeable on every call over the last 6 months (4 calls total)
Thank you for your feedback, it is appreciated! We're glad your contacts with our office went well, we're always here to help answer questions about Community Solar. Thank you for taking the time to post your comments.
I've been reluctant in the past to make changes because it all looks good at the initiation of the change and then it slowly and sometimes quickly goes south. I was using *** and I changed because Veterans own and run Nexamp and why not thank those who've been there for us. I noticed there was no contract and if I wasn't pleased I could certainly return to ***. I have had no reason to even consider a return. I've been with Nexamp approximately a year and was paying on two accounts and found the bills to be very reasonable, being on a fixed pensioners income that was important to me as well as the environment. Every year I had to call my provider to get the best rate only to be told next month was the best month to call...I found this to be an inconvenience. I am extremely pleased with Nexamp, best choice I've ever made.
thank you for your kind words and the background information on why you came to us (and why you've stayed). We're glad you're with us, and look forward to saving you money with clean energy for years to come. And yes, we're very proud to be a company founded by Veterans
Great experience. Easy to sign up. Savings are real. (And it helps for fighting climate change.)
Recommended without reservation.
thank you for your comments, we could not agree more. We're very proud to save our customers money on their electric bill by producing green energy, it is truly a win-win for all. Well keep doing that solar thing, thanks again for taking the time to comment.
Nexamp’s community solar program has reduced my electric bill while converting my usage to 100% green power. What’s not to like?
We agree! We're glad you see the saving, combined with the fact we produce clean energy, so there is everything to like. Thank you for your comment
What's not to like is the lackluster customer service, emails going without response, and an invoicing system that is dishonest when compared to verbal statements of representatives. Curious about the 100% green power, in that the solar panels cannot be manufactured in such a manner, and only a portion of your energy is "clean." Compare our energy grid to the 70's and then see how we are doing compared to the rest of the world; USA is wrongly bashed about how "dirty" our energy is.
Nexamp has been a great company to work with. Their payments are fair and timely.
Thank you for you comment, we appreciate hearing feedback from our customers. We're glad you're a part of our solar project, we're proud to bring clean energy and savings to your local area.
Getting off of fossil fuels couldn't be easier. Nexamp Community Solar makes it easy and you get a 10% discount. Seems a no-brainer to me. Great customer service too.
Thank you for commenting, we actually think Community Solar with Nexamp is the smartest decision a person can make! We're glad to save people money and produce clean energy. Thanks for the shout out to the customer service group, we're very proud of the work they do.
Very easy to sign up. The company handles all the contact between them and ***. Great getting 10% off and helping to protect our environment.
Thank you for your feedback, we're glad you've found it so easy to work with us, and save on your electric bill. We do our best to work with all utilities so we can save our customers money while producing clean energy. Thank you again for taking the time to highlight our work, it is appreciated.
Nexamp has not only cut my energy bill this winter but it is great to know it is coming from a solar farm. 100% satisfied. Great choice!
Thank you, we agree Nexamp is a great choice! While winter solar generation is less than summer, we save our customers money on their electric bill every month. We're glad you're satisfied, and appreciate the feedback.
I have been a Nexamp subscriber for about 3 years. I'm ecstatic about how much I have saved on my energy bill from ***. I have referred Nexamp to my family, friend's and neighbor's all who have thanked me over and over. At Christmas a few even gave me bottles of wine, thank you. Referring someone is not only doing them a great favor, but also rewarding as well from Nexamp.
Thanks ***, we agree that Community Solar with Nexamp saves you a lot of money. We're glad you're with us, and appreciate the help spreading thew word. and bottles of wine? That's a great friend.
Wonderful company.
Great service
Providing clean and safe electric.
Happy that I was one of their users.
Thank you for your kind words! We're happy to have you as a solar partner, and look forward to continuing to produce clean and safe electricity for you and many many others.
Almost 3 years with company yields 15% discount off standard *** supply rates. Good accounting and service. No complaints.
thank you for your feedback, and thanks for being part of our solar future. We're glad we're able to save you 15% while providing safe, clean energy for everyone's future.
It’s great to get a bit of money back. The downside is it took quite awhile to get started. I believe this was mostly on my Electric company ***. Also the refund checks are erratic. I haven’t received one in 2020 yet. Considering it’s supposed to be around 25% I am looking forward to a good amount.
Thank you for your kind words ***, they're appreciated! Delays are a challenge of working with the utility, but we are working with them to be more consistent. I followed up and your check went out on Wednesday 3/5, so you should be receiving it shortly (or already did). Thank you for your patience, and thank you for being a solar customer
I have been tracking my savings very carefully and after one year as a subscriber, I am very happy with the savings achieved. The solar generation credits reduce not only my electrical supply charges but also the delivery charges. Another pleasant surprise has been that I continue to receive solar credits in the winter even with the shorter days, so I guess there has not been snow buildup on the panels.
thank you for your feedback, we're glad you see the value in your savings off your electric bill. We do continue to produce solar energy in the winter, not as much of course, but 12 months of the year you're able to save with Nexamp. Thank you for being with us, we look forward to continue to save you money.!
I called Nexamp for the sole purpose of cancellation of my account. The customer service representative "***". My account was cancelled, here the kicker. I informed that I would be charged until for service until I get out disconnect list
.I been waiting for three (3) cycles to be on the list. I'm still be charged service that didn't use. Scam....
I spoke with Mr. today to review his feedback and go over next steps. While Mr. has decided to leave our Community Solar program for now, we do hope he will rejoin us in the future. Below is a summary of the call/email. Thank you for taking the time to speak with me today. As promised, I wanted to follow up with a summary of our conversation, and I’ll note again if you decide to rejoin Community Solar, we would be happy to have you back. I think it always helps to review our program. We have a solar field in *** that started producing solar energy at the end of May. We produce energy to the grid, and in return we get solar credits that our subscribers can use on their utility bill. These credits are then billed by Nexamp at a 10% discounted rate so you save 10% on all credits you receive. I know you were not happy that you received a bill from Nexamp for a few months after our solar project went live. As I hopefully clarified, to get you your bill, we need *** to do a meter read, much like they do for your own meter. *** needs to measure how much energy we’ve contributed to the grid, and then generates solar credits that go onto subscriber’s bills. Unfortunately, this did take longer than we hoped, which meant we sent out our bills 3 months after the project went live. I know you noted you wanted a bill immediately, but we as a company don’t want to bill people until they see the credit on their utility bill, so they can see the savings. As we discussed, and as you saw on your utility bill, you’re saving just under $100 off that one bill alone. We did give you 30% (instead of the normal 10%) off your first solar credits for your inconvenience. In terms of your cancellation, we are sending an updated list of subscribers to *** in November. They will then update their system (normally within 30 days), and then you will stop receiving credits after that. Once your credits stop, you will not receive any more bills from Nexamp. So you will receive credits through December from ***, and associated bills from Nexamp the following month. You will always receive a 10% discount on these credits, so you will continue to save money by being part of Community Solar. Going forward the bill will be monthly, the initial delay was due to the program launch. If you have any questions, please feel free to contact me.
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