Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]We did not sign any type of form stating that we were going to be charged for mileage on the car. Once the finance company told me that the loan would need to be restructured we returned the car. If I would have signed a form stating that I would be charged for a car that was not mine we would have never drove the car off the lot until we knew that it was ours. This company asked me to lie to the finance company and I can provide call logs and other communication proving this. I just want the money back that was mine.
Regards,
[redacted]
The paperwork has been submitted to cancel the extended service agreement. We are currently waiting on the extended service company to cancel the service agreement and provide the refund of the unused portion of the service agreement to Nexcar. Once that has been done a refund of the unused portion...
of the service agreement will be issued to [redacted]
I was able to get the extended service company to flat cancel this service agreement. Normally it has to be done with in 30 days of purchase. Their turn around time for processing cancellations is 2-3 weeks. Once the cancellation is completed a full refund will be issued to [redacted] to credit your account there.
The bank wanted to restructure the deal based on the information that the customer supplied them. The customer chose not to go with the restructure and return the vehicle. The customer did use the vehicle and was charged for the miles it was driven. The remainder of the down payment was refunded to...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]We did not sign any type of form stating that we were going to be charged for mileage on the car. Once the finance company told me that the loan would need to be restructured we returned the car. If I would have signed a form stating that I would be charged for a car that was not mine we would have never drove the car off the lot until we knew that it was ours. This company asked me to lie to the finance company and I can provide call logs and other communication proving this. I just want the money back that was mine.
Regards,
[redacted]
The paperwork has been submitted to cancel the extended service agreement. We are currently waiting on the extended service company to cancel the service agreement and provide the refund of the unused portion of the service agreement to Nexcar. Once that has been done a refund of the unused portion...
of the service agreement will be issued to [redacted]
I was able to get the extended service company to flat cancel this service agreement. Normally it has to be done with in 30 days of purchase. Their turn around time for processing cancellations is 2-3 weeks. Once the cancellation is completed a full refund will be issued to [redacted] to credit your account there.
The bank wanted to restructure the deal based on the information that the customer supplied them. The customer chose not to go with the restructure and return the vehicle. The customer did use the vehicle and was charged for the miles it was driven. The remainder of the down payment was refunded to...
the customer