NexGen Access

I am rejecting this response because: I can provide numerous contacts who have had problems with the reception of the phone for a long timeEither I can't hear them or they cannot hear meWhen I have to have them call me on my cell phone so we can communicate that definately shows a problem in transmitting and receivingAs an example, I have contacted NexGen no less than times since April for either the internet going down or for the phone serviceThat is not an isolated problem starting in JulyThat is just what I pullled up on my phone recordsAs far as changing providersThe service is very limited in my rural area

I am rejecting this response because: I can provide numerous contacts who have had problems with the reception of the phone for a long timeEither I can't hear them or they cannot hear meWhen ? I have to have them ? call ? me on my cell phone so we can communicate that definately shows a problem in transmitting and receivingAs an example, I have contacted NexGen no less than times since April for either the internet going down or for the phone serviceThat is not an isolated problem starting in JulyThat is just what I pullled up on my phone recordsAs far as changing providers.? The service is very limited in my rural area

NexGenAccess uses a VoIP vendor to provide the serviceThis vendor filed bankruptcy which caused the loss of the DIDs to which Mr [redacted] is referringNexGenAccess Attempted to get these back, but we were not able to as then this vendor completely went out of businessAll of this was out of our control as we did not know of any issue until it happenedMr [redacted] 's best course of action is to contact his local Phone company to see if he can get his old DID back from them.Now to address the statement that he has had problems with the Voip service and now even the Internet service since the beginning, If this were true, why would you have kept it for all of this time? This appears to be a less than accurate statement out of frustration that his phone number has been lost due to this VoIP provider shutting down.We have adjusted his bill to remove the VoIP charges since July