Nexgen Air Conditioning and Heating

Thomas quoted a new system and install on Friday May 22, 2020. We were all in agreement and eager to proceed as planned. Thomas refused to accept a deposit stating they would not accept a dollar until we were fully satisfied but they could start the following day, completing the job in 2 days max, but will never leave us without air. We prepared our house by moving our daughter out of her room with a limited supply of clothes for the next 2 days. She was cut off from accessing everything because we hung plastic to keep debris from the proposed work to the immediate work area only. Saturday 3 installers arrived on time with no equipment saying they were just there to remove the old equipment and take measurements for a parts list because the equipment we agreed to with Thomas was not available. When questioned why the install was scheduled if the equipment was not available they confessed the owner wanted to swap the equipment sold to a lower grade brand and model. They offered to do half the job waiting on the agreed equipment which would arrive Tuesday. Obviously we refused because that would leave us with no air over the holiday weekend so they took measurements only for their parts list. After the team pulled away the scheduler called us saying she has equipment and it's on route to us, but we told her the crew already left. Tuesday comes and the 3 installers arrive reluctantly saying the owner and the installation Manager are now unhappy with the proposed work and now will only allow them to relocate the unit to the attic which goes completely against what we want and contradicts what we agreed to on the contract with Thomas. Every day it's a new excuse on why they cannot do the job. They promise work with both Thomas and the Installers saying it is completely doable and will work well, but don't want to do it. It's obvious the owner is not happy with his profit margin and is doing everything to get out of this agreement even though he was involved in the price by phone originally. They promise work and equipment then fail, fail fail and all Thomas has done is apologize. As of now they are in breach of contract. Their apparent game is to pull a bait and switch on the customers once all your existing equipment is out and you have no choice so they can do what they want with whatever happens to be available.