NexGreen, LLC

Mr [redacted] has about 75% of the story correctOn 8/10/15, Luke H***, one of our sales reps, contacted Mr [redacted] and sold him an aeration and Over-seeding for $A confirmation email was sent the next day confirming the purchase and outlining payment optionsWe have attached the email and confirmation documentOn 8/29/we called ahead Mr***'s cell phone and left a message that we would be performing the service on 8/31/It was completed as ordered on that dayHe never disputed the service until we made a collection call on10/15/At that time he said he had been out of the country and couldn't respond to our email or phone calls because he did not have phone coverageWe discussed the confirmation email and he said "he would call us back"He never called us back and we called back more times the next months, leaving messages each time, all calls were ignoredOn 1/20/16, Luke H [redacted] spoke with Mr [redacted] againMr [redacted] mentioned that he had lost his job and his finances were very tightWe told him that we would work with him to resolve the debtThey agreed to pay $the next week and then we would credit the remaining balanceHe never paid what he committed to and after multiple follow up phone calls, we finally reached him on 4/5/He said he was being harassed and that he was contacting the Revdex.com and hung up on usOn 4/6/16, I personally called Mr [redacted] and left a detailed message on his cell phoneI offered to discuss his concerns and welcomed his return phone call so that we could resolve the outstanding balanceLike every other attempt, he ignored my effort to resolve his concernOn 4/28/we sent Mr [redacted] to our outside collection company, which then stimulated this erroneous Revdex.com complaintHe has made many commitments to pay, all of which he has not followed through withWe have negotiated down his balance in an effort to resolve the debt and being compassionate to a valued customer that fell on hard timesAll of our efforts have not been fruitful

We update and purge all active Federal Do not call prospects on a monthly basisSometimes our updates don't catch every person on the listAs soon as we are made aware of the mistake, we manually purge that name from our data baseI will do that this morning and he will not be contacted again Our sincere apologies for any inconvenience our phone call may have caused

I spoke with Mr [redacted] today and resolved his concernI gave him credit for the last application that he just paid for and he is prepaying for I discussed the situation with Luke and coached him through his mistakes and communication style that was unacceptableWe are pleased to resolve the problem and reinstate Mr [redacted] as a customerThanks,

NexGreen's response is somewhat accurateThey provided the refund but the "unreasonable expectations" from my part came from direct claims from their sales staff - treatment was started on the lawn within days of it being laid down with the explicit expectation that weeds would be preventedMy lawn was literally trashed with foxtail, crabgrass, nutsedge, etc and I have spent countless hours pulling these out manuallyHad I known the treatments wouldn't avoid these issues as promised, I certainly would not have contracted them outWashing my hands of this one: buyer beware - sales staff is either unknowledgeable or blatantly lying, either way the customer is going to be left unhappyI reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

We knocked on the door on 8/11/and received approval from Mrs [redacted] to apply the treatment to the lawnAfter discussing with Mrs [redacted] today, we agreed to cancel the account and credit half of the application cost to help her outShe has been a satisfied customer for years and we hope she returns when it fits in her budget again

We resolved this with Mr*** weeks ago and he said he would remove the complaint and let you know that it was resolvedObviously, he did not do thatWe credited the work we performed and parted waysWe did exactly what we were contracted to do but Mr***' expectations were
unrealistic based upon the time that he started our serviceThe "weeds" that he references in his complaint were actually an annual grass called foxtailThat was coming up between the seems of the sodHe started our service long after our Pre-emergent application was completed and we told him that we could not prevent these from coming upWe discussed a long term solution for this problem but he was unwilling to invest the time and money into a realistic solutionThere was nothing to refund because he never paid us a penny for the work we performed

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

We called Mr*** resolved his concernHe agreed to pay $and we credited the balanceWe have also contacted the collection agency to halt collection efforts

We update and purge all active Federal Do not call prospects on a monthly basis. Sometimes our updates don't catch every person on the list. As soon as we are made aware of the mistake, we manually purge that name from our data base. I will do that this morning and he will not be contacted again....

Our sincere apologies for any inconvenience our phone call may have caused.

Mr. [redacted] has about 75% of the story correct. On 8/10/15, Luke H[redacted], one of our sales reps, contacted Mr. [redacted] and sold him an aeration and Over-seeding for $830. A confirmation email was sent the next day confirming the purchase and outlining payment options. We have attached the email and...

confirmation document. On 8/29/15 we called ahead Mr. [redacted]'s cell phone and left a message that we would be performing the service on 8/31/15. It was completed as ordered on that day. He never disputed the service until we made a collection call on10/15/15. At that time he said he had been out of the country and couldn't respond to our email or phone calls because he did not have phone coverage. We discussed the confirmation email and he said "he would call us back". He never called us back and we called back 5 more times the next 2 months, leaving messages each time, all calls were ignored. On 1/20/16, Luke H[redacted] spoke with Mr. [redacted] again. Mr. [redacted] mentioned that he had lost his job and his finances were very tight. We told him that we would work with him to resolve the debt. They agreed to pay $550 the next week and then we would credit the remaining balance. He never paid what he committed to and after multiple follow up phone calls, we finally reached him on 4/5/16. He said he was being harassed and that he was contacting the Revdex.com and hung up on us. On 4/6/16, I personally called Mr. [redacted] and left a detailed message on his cell phone. I offered to discuss his concerns and welcomed his return phone call so that we could resolve the outstanding balance. Like every other attempt, he ignored my effort to resolve his concern. On 4/28/16 we sent Mr. [redacted] to our outside collection company, which then stimulated this erroneous Revdex.com complaint. He has made many commitments to pay, all of which he has not followed through with. We have negotiated down his balance in an effort to resolve the debt and being compassionate to a valued customer that fell on hard times. All of our efforts have not been fruitful.

We knocked on the door on 8/11/15 and received approval from Mrs. [redacted] to apply the treatment to the lawn. After discussing with Mrs. [redacted] today, we agreed to cancel the account and credit half of the application cost to help her out. She has been a satisfied customer for 3 years and...

we hope she returns when it fits in her budget again.

NexGreen's response is somewhat accurate. They provided the refund but the "unreasonable expectations" from my part came from direct claims from their sales staff - treatment was started on the lawn within days of it being laid down with the explicit expectation that weeds would be prevented. My lawn was literally trashed with foxtail, crabgrass, nutsedge, etc and I have spent countless hours pulling these out manually. Had I known the treatments wouldn't avoid these issues as promised, I certainly would not have contracted them out. Washing my hands of this one: buyer beware - sales staff is either unknowledgeable or blatantly lying, either way the customer is going to be left unhappy. I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I apologize for my delinquent response. I never received this complaint in my email although I was aware of Mrs. [redacted]s concerns after she called our office. This situation is a rather unique one in how we came to service Mrs. [redacted]s lawn. A long time friend and colleague, [redacted], had...

serviced Mrs. [redacted]s lawn in 2017. He lost a key employee over the winter and was unable to service his large properties. [redacted] ask me (NexGreen) to step in and help him service a number of his clients. We agreed to help. [redacted] & I crafted a letter to explain the situation and the transition from [redacted]'s Lawn& Tree care to Nexgreen. This letter was hand delivered by [redacted] to all of his clients that were being turned over to NexGreen. [redacted] told me that he spent 20 minutes on the front porch talking with Mrs. [redacted] and explaining the transition and when he left everything was fine. We were surprised when she called in and said she knew nothing about us coming out. Our staff was not rude to her, on the contrary, Mrs. [redacted] was the person that was irrational and communicated in an inappropriate manner. We will credit the account and go our separate ways but we have done nothing wrong. I apologize for the misunderstanding. Thanks, Bill H[redacted]

I spoke with Mr. [redacted] today and resolved his concern. I gave him credit for the last application that he just paid for and he is prepaying for 2015. I discussed the situation with Luke and coached him through his mistakes and communication style that was unacceptable. We are pleased to...

resolve the problem and reinstate Mr. [redacted] as a customer. Thanks,