Sign in

Nexgrill Industries

Sharing is caring! Have something to share about Nexgrill Industries? Use RevDex to write a review
Reviews Nexgrill Industries

Nexgrill Industries Reviews (55)

June 11, Revdex.com of Central California & Inland Empire Counties W Shaw Lane Fresno, CA Re: Revdex.com Complaint Customer ID # 23- To Whom It May Concern, ? We apologized for any delay of responseNexgrill Industries is reviewing Mr [redacted] complaint and will be ? providing proper response within 24/business hours ? Thank you, ? NEXGRILL INDUSTRIES, INC [redacted] CHINO CA MAIN ***E: ###-###-#### FAX ***E: ###-###-####

Friday May 19, Revdex.com of the Southland [redacted] Colton, CA [redacted] Re: Revdex.com Complaint [redacted] L [redacted] Customer ID# ***- [redacted] TGS S/O#s To Whom It May Concern, Ms [redacted] has communicated to the Revdex.com that she has been in contact with Nexgrill regarding her concern and desired resolution Nexgrill has contacted Mr [redacted] via email requesting photos and a receipt to process and incident claim for his grill model 720-0830H.Once the information is received from Mr [redacted] we will contact him with claim options We appreciate the time Ms [redacted] took to make us aware of her concern, and apologize for any inconveniences this situation may have caused If we can be of further assistance, we can be reached at our Los Angeles facility at 1- [redacted] , Monday through Friday, between a.mand p.m., Pacific Standard Time Kindest regards, [redacted] Nexgrill Industries/The Grill Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12290257, and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12861780, and find that this resolution is satisfactory to me.Best Regards [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/06/17) */ To Whom It May Concern, Nexgrill Industries/TGS Corpis in receipt of the above referenced inquiry of Mr [redacted] This inquiry was received by Nexgrill Industries/ TGS Corpon June 14, We appreciate your assistance in bringing our customer's concerns to our attention We have attempted to contact Mr [redacted] on contact phone line XXX-XXX-XXXX to discuss these matters in detail; however, we could not receive his voice mail box so we were unable to leave a message TGS has reviewed Mr [redacted] 's file and is aware of his request for a sear burner igniter wireTo resolve this urgent mater TGS has placed a parts order today without charging Mr [redacted] since the item is still covered under a day manufactures warrantyThe order number is XXXXXXXX We appreciate the time Mr [redacted] took to make us aware of his concern, and apologize for any and all inconveniences this situation may have caused If we can be of further assistance, we can be reached at our Los Angeles facility at X-XXX-XXX-XXXX, Monday through Friday, between a.mand p.m., Pacific Standard Time Kindest regards, [redacted] Incidents AsstSupervisor Nexgrill Industries/The Grill Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although we received several messages over the time period mentioned (voice mail is working) there was none from NexGrillThere is no evidence on my caller ID log with the name "NexGrill" or that the number provided attempted to call The warranty clearly stated in the manual (available to Revdex.com via email on request) is years (including labor over the first year)NOT the days mentionedI take exception to NexGril's attempt to alter the warranty in this response, and assert my warranty coverage remains years I await delivery of the partIf (1) the part arrives, and (2) I am able to install it, and (3) the side burner functions, and (4) NexGrill's reaffirmation of the year limited warranty in the written manual, Once ALL of the above conditions are satisfied, I will consider the matter resolvedUntil then the matter remains unresolved Final Business Response / [redacted] (4000, 9, 2016/06/23) */ Thursday June 23, [redacted] Re: Revdex.com Complaint ID # XXXXXXXX Customer ID# XXXX-XXXXX Part Request To Whom It May Concern, Nexgrill Industries/TGS Corpis in receipt of the above referenced inquiry of Mr [redacted] This inquiry was received by Nexgrill Industries/ TGS Corpon June 14, We appreciate your assistance in bringing our customer's concerns to our attention The customer's order number XXXXXXXX has shipped and USPS has indicated the package was delivered on June 21, and delivered in the mailboxShould the consumer need any assistance with the installation he may contact me directly Grill model XXX-XXXXE holds a limited warranty as outlined in the owner's manual(One year limited warranty on stainless steel and other parts, five year warranty on stainless steel burners) The warranty is valid from the date of purchase We appreciate the time Mr [redacted] took to make us aware of his concern, and apologize for any and all inconveniences this situation may have caused If we can be of further assistance, we can be reached at our Los Angeles facility at X-XXX-XXX-XXXX, Monday through Friday, between a.mand p.m., Pacific Standard Time Kindest regards, [redacted] Nexgrill Industries/The Grill Services Final Consumer Response / [redacted] (2000, 11, 2016/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the replacement igniter and was able to get the grill to function as specified I appreciate that the company now properly aknowloges the warranty period I consider the matter closed and hope that the grill remains functioning

Initial Business Response / [redacted] (1000, 8, 2015/07/07) */ To Whom It May Concern: TGS/Nexgrill has no record of Mr [redacted] providing proof of purchase for his prior parts orderHe received the warranty parts previously, as a courtesy to him, without providing proof of purchaseThe fact that TGS/Nexgrill provided warranty parts to Mr [redacted] previously without proof of purchase, as a courtesy to him, does not obligate Nexgrill to continue to do soIt is the company policy of TGS/Nexgrill to provide warranty service only to the original purchaser, and the consumer has the burden of proving they are the original purchaser In addition, the photographs Mr [redacted] provided depict an excessive amount of grease and debris buiin the bowl assemblyThe excessive grease and debris can accelerate and/or exacerbate the occurrence of rust and/or corrosionThis lack of maintenance voids the warranty In view of the foregoing, TGS/Nexgrill is unable to offer any warranty service, with regard to this matter Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't believe anyone would have sent me warranty parts without proof of purchase multiple times and I have never had dealings with a company that lied like this oneI will make sure I give them great rating like the other plus people who said the same thing about them on the just one siteTheir products are poor quality and they don't honor warrantiesThey ask me to send the original receipt as proof of purchase before they sent me warranty parts at least twice maybe three timesI know the parts were shipped UPS and I will ask my company (UPS) to track how many shipments came from them to my address before I take legal actionI can't believe this company is this bad Final Business Response / [redacted] (4000, 12, 2015/07/17) */ To Whom It May Concern: TGS/Nexgrill has, in the past, provided consumers with warranty parts without requiring proof of purchase, as a courtesy to the consumerThis practice does not obligate TGS/Nexgrill, however, to continue offering warranty parts without proof of purchase TGS/Nexgrill has no record of Mr [redacted] providing proof of purchase for his prior parts orderIt is the company policy of TGS/Nexgrill to provide warranty service only to the original purchaser, and the consumer has the burden of proving they are the original purchaser In addition, the photographs Mr [redacted] provided depict an excessive amount of grease and debris buiin the bowl assemblyThe excessive grease and debris can accelerate and/or exacerbate the occurrence of rust and/or corrosionThis lack of maintenance voids the warranty In view of the foregoing, TGS/Nexgrill is unable to offer any warranty service, with regard to this matter Final Consumer Response / [redacted] (4200, 14, 2015/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) What can I say this company is one I will not deal with again and I will tell everyone I know not to buy their products

I am rejecting this response because: At this point, I’m totally confused on the role of the Revdex.com If it’s only to facilitate more accusations from Nexgrill counsel in regard to my abilities on reading a manual and how to operate a grill, then this is a futile attempt at resolution I am neither a liar nor a fool, which is what counsel tries to portray, but apparently that’s common to their professionI have read the manual pertaining to my grill and know how to properly operate the grill I own I know a grill cannot be used within inches of a structure I also know the difference between a grease fire and a propane fire ball I’m years old and I’m not a novice at using a grill However, this is the first grill I’ve owned that seems to be defective And this is the first company I’ve ever purchased from that has gone to incredible lengths to try to embarrass the purchaser rather than try to amicably resolve a customer issueMy hope was that the Revdex.com would work directly with Nexgrill management, rather than a team of attorneys, to properly convey a paying consumer’s concerns To this point, it seems the Revdex.com is only shuffling papers to make it appear they’re in involved, when actually Nexgrill counsel and I are only rehashing previous communications in a different formatAs I’ve stated many times, this is not a property damage issue My concern was that of a defective grill and the possible danger it presents It’s painfully clear to me that this is of no concern to Nexgrill, or now, the Revdex.com $is not worth more of my time to continue stating the same comments and making the same arguments only to be called a liar and a foolThere are other avenues to share my experience with those who might be interested I have purchased my last Nexgrill product and intend to share my experience in other venues to help prevent other consumers from having a similar experience with a Nexgrill product I’m not necessarily claiming the entire Nexgrill product line to be deficient, but I will declare the Nexgrill company and service to be the absolute worst I have ever experienced in any industry It’s very obvious that I care more about consumer safety than either Nexgrill or the Revdex.com

September 29, [redacted] , **? [redacted] Re: Revdex.com Complaint [redacted] , [redacted] Customer ID# [redacted] To Whom It May Concern, ? Nexgrill Industries/TGS Corpis in receipt of the above referenced inquiry of Mr [redacted] This inquiry was received by Nexgrill Industries/ TGS Corpon September 28, We appreciate your assistance in bringing our customer’s concerns to our attention ? Nexgrill has been in contact with Mr [redacted] regarding refund request for his barbeque grillAs of 09/01/the customer signed and date a release agreement and agreed to return the subject barbeque grill to the store to obtain a refund for the full purchase price of the unit At this point we consider this situation closedAgain, Mr [redacted] has agreed to this resolve, and we are confident that Mr [redacted] is satisfied with the resolutionWe appreciate the time Ms [redacted] took to make us aware of her concern, and apologize for any and all inconveniences this situation may have **used ? If we **n be of further assistance, we **n be reached at our Los Angeles facility at 1- [redacted] , Monday through Friday, between a.mand p.m., Pacific Standard Time Kindest regards, [redacted] Customer Service Department

Wednesday August 30, Revdex.com of the Southland North La Cadena Drive Colton, CA? Re: Revdex.com Complaint, [redacted] Customer ID# [redacted] TGS S/O#s (N/A) To Whom It May Concern, ? Nexgrill Industries is in receipt of the above-referenced inquiry of Mrs [redacted] ***This inquiry was received by Nexgrill Industries on August 25, We appreciate your assistance in bringing our customer's concerns to our attention TGS has received Mrs [redacted] case through our customer service division at Nexgrill IndustriesTGS emailed a final claim resolution letter to the customer on August 21, The photos which were submitted by Mrs [redacted] confirm that some internal component parts of the grill have been damagedComponent parts can be damaged due to various reasons, including: 1) grease buildup inside the bowl assembly and/or grease tray; 2) wear and tear on component parts, etc ? We note from a review of the provided photographs that they depict excessive buiand debris in the base of the bowl assemblyThe buiof grease and debris will accelerate the occurrence of corrosion and will cause damage to the grill and component partsThis lack of maintenance voids the warrantyIn order to prevent parts from wear and tear at an early stage, it’s important to provide adequate maintenance from the grill pursuant to the instructions in the owner’s manualIn addition we are unable to provide warranty due to the subject grills applicable warranty is expiredIn view of the foregoing, TGS/Nexgrill is unable to provide any service/replacement parts under the warranty ? Attached is a copy of the letter emailed to the customer dated August 21, ? We regret any inconvenience that these matters may have caused Mrs***If we can be of further assistance, we can be reached at our Los Angeles facility at ###-###-####, Monday through Friday, between a.mand p.m., Pacific Standard Time Kindest regards, Maxine Customer Service Nexgrill Industries/The Grill Services ? ? ? ? ?

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ To Whom It May Concern: TGS/Nexgrill offers a limited warranty only to the original purchaser, and proof of purchase must be providedTGS/Nexgrill is not allowed to circumvent that policy in order to provide warranty serviceMr [redacted] admits that he is not the original purchaser and that the grill was a gift to him from his friendMr [redacted] also states that he has had possession of the grill for approximately two years; however, based on the serial number of the subject grill, TGS/Nexgrill has determined that the grill was manufactured in In view of the foregoing, TGS/Nexgrill is unable to provide any warranty service, with regard to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) this response is unacceptable to me because of the following reasons: This was a gift and it was given to me yrs agoAt that time it worked properly whether I am the original purchaser is irrelevant There are many complaints across the country related to defective burners that rot out in less than yrsNexgrill told me the burners had a yr warrantee when I spoke to them yrs ago and this past June They also told me back yrs ago I did not need a receipt that I should take pictures of the defects and email or mail them which is exactly what they told me back in June They also told me this past June that the grate cooking surface was still under warrantee and that based on what I told them they would replace the grillNow after the fact since neither I nor my friend have the receipt they refuse to do anything If this grill is as durable as the warrantee they should stand behind it The Moss Patman Warrantee Act and the Warrantee of Durability Act state that if the product does not meet a certain threshold of durability that the manufacturer is responsible for repair and replacement of the product regardless of the original warranteeNo where in the law does it state that it must be the original purchaser There is also a class action lawsuit covering safety defects on this grill which Nexgrill never mentions that lead to several people's houses catching fire Furthermore the Product Safety commission fined Nexgrill related to the safety defects Defeective burners can be considered a saftety defect in that it can cause a gas explosion or fire since the flame can elevate is shoot up hire than it should be causing injury to a person

Saturday July 29, Revdex.com of the Southland North La Cadena Drive Colton, CA Re: Revdex.com Complaint [redacted] NXG/TGS Customer # [redacted] TGS S/O#: SO To Whom It May Concern, Nexgrill Industries is in receipt of the above-referenced inquiry of Mr [redacted] This inquiry was received by Nexgrill Industries on July 27, We appreciate your assistance in bringing our customer's concerns to our attention We contacted Mr [redacted] to discuss these matters in detail; we have troubleshooted over the phone and determine what the issue may beAdditionally placed a parts order at charge for the customer as one time courtesy as we have no proof of purchase on file or a warranty registration The part requested by Mr [redacted] was the sear burner igniter wireWe apologize for the wait the customer experienced We regret any inconvenience that these matters may have caused Mr [redacted] If we can be of further assistance, we can be reached at our Los Angeles facility at ###-###-####, Monday through Friday, between a.mand p.m., Pacific Standard Time Kindest regards, [redacted] Nexgrill Industries/The Grill Services

Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ Monday February 29, 2016 [redacted] Re: BBB Complaint, [redacted] NXG/TGS Customer # XXXX-XXXXX To Whom It May Concern, Nexgrill Industries is in receipt of... the above-referenced inquiry of [redacted] This inquiry was received by Nexgrill Industries on February 29, 2016. We appreciate your assistance in bringing our customer's concerns to our attention. Mr. [redacted] feels that TGS should absorb the cost of shipping warranty parts. The cost of shipping and handling is a standard $16.49 for warranty and non warranty parts. TGS has offered to assist Mr. [redacted] with covering half the cost of the standard shipping and handling rates in the amount of $8.50 however, he has declined that offer. At this time as a onetime courtesy TGS can assist with waiving the full shipping and handling rates as a onetime courtesy. To move forward with Mr. [redacted] concern, TGS has waived all costs for his order (XXXXXXXX) , but should be aware that shipping and handling charges will apply for all future warranty parts; this is disclosed within the first paragraph of his warranty, on page 20 of his manual. We regret any inconvenience that these matters may have caused Mr. [redacted] If we can be of further assistance, we can be reached at our Los Angeles facility at X-XXX-XXX-XXXX, Monday through Friday, between 8 a.m. and 5 p.m., Pacific Standard Time. Kindest regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

For your information, this office acts as national counsel for Nexgrill Industries, Inc., themanufacturer of the subject barbecue grillWe are aware of MrKunze’s claim for property damageand have fully investigated this matter.MrKunze purchased the grill in May of and used the grill
approximately once every twoweeksDespite consistent use, however, MrKunze admittedly did not clean the grease tray or theinterior of the fireboxPhotographs of the grill provided by MrKunze depict excessive grease buildupand burn patterns in the grease tray and firebox, confirming that one or more grease fires occurredin those locationsFor your information, the Owner’s Manual warns on page under SAFETYINSTRUCTION that “Grease is flammableDo not allow excess grease deposits collect in thegrease tray at the bottom of the grill’s fireboxClean the grease tray often.” The Owner’s Manualgoes onto warn on page under CARE & MAINTENANCE, GREASE TRAY CLEANING that“The grease tray should be emptied and wiped down periodically and washed with a mild detergentand warm water solutionCheck the grease tray frequently, do not allow excess grease to accumulate and overflow out of the grease tray.” Because the fire continued to burn after the burnerswere shut off and the propane tank valve was closed, the cause of the fire was obviously a grease firedue to excessive grease build-up.In addition, MrKunze advised that the vinyl siding of his house had sustained heat damage fromthe grillMrKunze also provided photographs of this damageThose photographs depict that theheat damage to the vinyl is the exact height and dimensions of the grill, which confirms that the grillwas within inches of the vinyl siding at the time of the incident, and not a “few feet” from the houseas alleged by MrKunzeFor your additional information, the Owner’s Manual states on page 4under SAFETY INSTRUCTION that “Minimum clearance from sides and back of unit tocombustible construction, inches (cm) from sides and inches (cm) from back.” If thesubject grill had been the appropriate distance from the vinyl siding, the damage could not haveoccurred.In view of the fact that the subject grill contained excessive grease buias well as burn patternsfrom prior grease fires, the fact that the flames continued after the burners were shut off, confirmingthat a grease fire occurred, and the fact that the grill was within inches of the damaged vinyl siding,we have denied MrKunze’s claimAttached is a copy of the letter this office sent to MrKunze,with regard to this matter

Initial Business Response /* (1000, 5, 2016/06/17) */
To Whom It May Concern,
Nexgrill Industries/TGS Corpis in receipt of the above referenced inquiry of Mr*** ***This inquiry was received by Nexgrill Industries/ TGS Corpon June 14, We appreciate your assistance in bringing
our customer's concerns to our attention
We have attempted to contact Mr*** *** on contact phone line XXX-XXX-XXXX to discuss these matters in detail; however, we could not receive his voice mail box so we were unable to leave a message
TGS has reviewed Mr***'s file and is aware of his request for a sear burner igniter wireTo resolve this urgent mater TGS has placed a parts order today without charging Mr*** since the item is still covered under a day manufactures warranty The order number is XXXXXXXX
We appreciate the time Mr*** took to make us aware of his concern, and apologize for any and all inconveniences this situation may have caused
If we can be of further assistance, we can be reached at our Los Angeles facility at X-XXX-XXX-XXXX, Monday through Friday, between a.mand p.m., Pacific Standard Time
Kindest regards,
*** ***
Incidents AsstSupervisor
Nexgrill Industries/The Grill Services
Initial Consumer Rebuttal /* (3000, 7, 2016/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although we received several messages over the time period mentioned (voice mail is working) there was none from NexGrillThere is no evidence on my caller ID log with the name "NexGrill" or that the number provided attempted to call
The warranty clearly stated in the manual (available to Revdex.com via email on request) is years (including labor over the first year)NOT the days mentionedI take exception to NexGril's attempt to alter the warranty in this response, and assert my warranty coverage remains years
I await delivery of the partIf (1) the part arrives, and (2) I am able to install it, and (3) the side burner functions, and (4) NexGrill's reaffirmation of the year limited warranty in the written manual, Once ALL of the above conditions are satisfied, I will consider the matter resolvedUntil then the matter remains unresolved
Final Business Response /* (4000, 9, 2016/06/23) */
Thursday June 23,
***
Re: Revdex.com Complaint ID # XXXXXXXX
Customer ID# XXXX-XXXXX
Part Request
To Whom It May Concern,
Nexgrill Industries/TGS Corpis in receipt of the above referenced inquiry of Mr*** ***This inquiry was received by Nexgrill Industries/ TGS Corpon June 14, We appreciate your assistance in bringing our customer's concerns to our attention
The customer's order number XXXXXXXX has shipped and USPS has indicated the package was delivered on June 21, and delivered in the mailboxShould the consumer need any assistance with the installation he may contact me directly
Grill model XXX-XXXXE holds a limited warranty as outlined in the owner's manual(One year limited warranty on stainless steel and other parts, five year warranty on stainless steel burners) The warranty is valid from the date of purchase
We appreciate the time Mr*** took to make us aware of his concern, and apologize for any and all inconveniences this situation may have caused
If we can be of further assistance, we can be reached at our Los Angeles facility at X-XXX-XXX-XXXX, Monday through Friday, between a.mand p.m., Pacific Standard Time
Kindest regards,
***
Nexgrill Industries/The Grill Services
Final Consumer Response /* (2000, 11, 2016/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the replacement igniter and was able to get the grill to function as specified
I appreciate that the company now properly aknowloges the warranty period
I consider the matter closed and hope that the grill remains functioning

Initial Business Response /* (1000, 5, 2016/01/29) */
Friday, January 29,
Revdex.com
***
Re: Revdex.com Complaint, *** ***
Customer ID# XXXXX-XXXXX
To Whom It May Concern,
Nexgrill Industries is in receipt of the
above-referenced inquiry of Mr*** ***This inquiry was received by Nexgrill Industries on January 29, We appreciate your assistance in bringing our customer's concerns to our attention
We have attempted to contact Mr*** on contact phone line XXX-XXX-XXXX to discuss these matters in detail; however, he was unavailableIn order to fully resolve his concerns, it will be necessary to speak with himWe would like to discuss the issues he experience with is order so we may further resolve this matterTGS will continue to follwith the consumer until this matter is resolved
We regret any inconvenience that these matters may have caused Mr***If we can be of further assistance, we can be reached at our Los Angeles facility at X-XXX-XXX-XXXX, Monday through Friday, between a.mand p.m., Pacific Standard Time
Kindest regards,
*** ***
Claims Department
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have talked to *** ***I called her on Friday and left her a messageI did talk to her todayI am waiting for her to research my problem
Final Consumer Response /* (4200, 17, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
as stated earlier I will wait for the partI was told by *** that she would email me with tracking information when she shipped the unitthis is the first I have heard of the shipmentanother broken promise
Final Business Response /* (4000, 15, 2016/02/09) */
Tuesday February 9,
Revdex.com
***
Re: Revdex.com Complaint, *** ***
Customer ID# XXXXX-XXXXX
To Whom It May Concern,
Nexgrill Industries is in receipt of the above-referenced inquiry of Mr*** ***This inquiry was received by Nexgrill Industries on January 29, We appreciate your assistance in bringing our customer's concerns to our attention
Tgs/Nexgrill has received the tracking information for sales order XXXXXXX, through our Fedex carrierThe tracking number is XXXXXXXXXXXXXXX.The estimated date of arrival is 2/11/by the end of the dayThe customer can also track this package online via fedex website:
https://www.fedex.com/apps/fedextrack/?tracknumbers=XXXXXXXXXXXXXXX&cntry_code=u... /> We regret any inconvenience that these matters may have caused Mr***If we can be of further assistance, we can be reached at our Los Angeles facility at X-XXX-XXX-XXXX, Monday through Friday, between a.mand p.m., Pacific Standard Time
Kindest regards,
*** ***
Claims Department

Wednesday, August 2, 2017Revdex.com of the SouthlandNorth La Cadena DriveColton, CA 92324Re: Revdex.com Complaint 12***12NXG/TGS Customer # ***Order Number: S*4To Whom It May Concern,Nexgrill Industries is in receipt of the above-referenced inquiry of Mr*** *
***This inquiry was received by Nexgrill IndustriesWe appreciate your assistance in bringing our customer's concerns to our attention.We have contacted Mr*** * *** to discuss these matters in detail. At this time the customer has received a full refund for the parts order S*in the amount of $as of Monday July 31, In addition the customer expressed he still needed the replacement part therefore we have fulfilled a new order under sales order number S*for a replacement temperature gage and temp gage housing at no charge as a courtesyThe customer will receive the replacement parts within 3-business days. We regret any inconvenience that these matters may have caused Mr*** * ***If we can be of further assistance, we can be reached at our Los Angeles facility at ###-###-####, Monday through Friday, between a.mand p.m., Pacific Standard Time.Kindest regards,*** *** TGS Customer Service ###-###-####

I am rejecting this response because:
At this point, I’m totally confused on the role of the Revdex.com. If it’s only to facilitate more accusations from Nexgrill counsel in regard to my abilities on reading a manual and how to operate a grill, then this is a futile attempt at resolution. I am neither a liar nor a fool, which is what counsel tries to portray, but apparently that’s common to their professionI have read the manual pertaining to my grill and know how to properly operate the grill I own. I know a grill cannot be used within inches of a structure. I also know the difference between a grease fire and a propane fire ball. I’m years old and I’m not a novice at using a grill. However, this is the first grill I’ve owned that seems to be defective. And this is the first company I’ve ever purchased from that has gone to incredible lengths to try to embarrass the purchaser rather than try to amicably resolve a customer issue My hope was that the Revdex.com would work directly with Nexgrill management, rather than a team of attorneys, to properly convey a paying consumer’s concerns. To this point, it seems the Revdex.com is only shuffling papers to make it appear they’re in involved, when actually Nexgrill counsel and I are only rehashing previous communications in a different formatAs I’ve stated many times, this is not a property damage issue. My concern was that of a defective grill and the possible danger it presents. It’s painfully clear to me that this is of no concern to Nexgrill, or now, the Revdex.com. $is not worth more of my time to continue stating the same comments and making the same arguments only to be called a liar and a foolThere are other avenues to share my experience with those who might be interested. I have purchased my last Nexgrill product and intend to share my experience in other venues to help prevent other consumers from having a similar experience with a Nexgrill product. I’m not necessarily claiming the entire Nexgrill product line to be deficient, but I will declare the Nexgrill company and service to be the absolute worst I have ever experienced in any industry. It’s very obvious that I care more about consumer safety than either Nexgrill or the Revdex.com.

Initial Business Response /* (1000, 5, 2015/10/08) */
To Whom It May Concern:
TGS/Nexgrill offers a limited warranty only to the original purchaser, and proof of purchase must be providedTGS/Nexgrill is not allowed to circumvent that policy in order to provide warranty serviceMr***
admits that he is not the original purchaser and that the grill was a gift to him from his friendMr*** also states that he has had possession of the grill for approximately two years; however, based on the serial number of the subject grill, TGS/Nexgrill has determined that the grill was manufactured in
In view of the foregoing, TGS/Nexgrill is unable to provide any warranty service, with regard to this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this response is unacceptable to me because of the following reasons:
This was a gift and it was given to me yrs agoAt that time it worked properly
whether I am the original purchaser is irrelevant
There are many complaints across the country related to defective burners that rot out in less than yrsNexgrill told me the burners had a yr warrantee when I spoke to them yrs ago and this past June They also told me back yrs ago I did not need a receipt that I should take pictures of the defects and email or mail them which is exactly what they told me back in June
They also told me this past June that the grate cooking surface was still under warrantee and that based on what I told them they would replace the grillNow after the fact since neither I nor my friend have the receipt they refuse to do anything
If this grill is as durable as the warrantee they should stand behind it
The Moss Patman Warrantee Act and the Warrantee of Durability Act state that if the product does not meet a certain threshold of durability that the manufacturer is responsible for repair and replacement of the product regardless of the original warranteeNo where in the law does it state that it must be the original purchaser
There is also a class action lawsuit covering safety defects on this grill which Nexgrill never mentions that lead to several people's houses catching fire
Furthermore the Product Safety commission fined Nexgrill related to the safety defects
Defeective burners can be considered a saftety defect in that it can cause a gas explosion or fire since the flame can elevate is shoot up hire than it should be causing injury to a person

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12861780, and find that this resolution is satisfactory to me.Best Regards*** ***

Monday
November 28,
Revdex.com of the Southland
*** *** ** *** ***
Colton, CA ***
Re: Revdex.com Complaint ***, ***
NXG/TGS Customer # ***
TGS S/O#: ***
To Whom It
May Concern,
Nexgrill
Industries is in
receipt of the above-referenced inquiry of Mr*** ***
This inquiry was received by Nexgrill Industries on November 28, We
appreciate your assistance in bringing our customer's concerns to our
attention
TGS has contacted Mr*** regarding the issue he experienced with his last
order and have clarified the situationAt this time TGS/Nexgrill has placed a
parts order for Mr*** under sales order *** for LP orifices at no
chargeBased on the tracking inflation the customer received the parts as of
11/25/TGS will continue to follwith Mr*** to ensure his issue
is resolved
We regret any inconvenience that these matters may have caused Mr***If
we can be of further assistance, we can be reached at our Los Angeles facility at 1-***,
Monday through Friday, between a.mand p.m., Pacific Standard Time
Kindest regards,
***
(*** ***
Nexgrill
Industries/The Grill Services

Check fields!

Write a review of Nexgrill Industries

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Nexgrill Industries Rating

Overall satisfaction rating

Address: 280 Machlin Ct, City of Industry, California, United States, 91789-3026

Phone:

Show more...

Web:

vbv-logistic.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Nexgrill Industries, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Nexgrill Industries

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated