Next Car rental

Mr [redacted] , We refunded [redacted] $on 6/30/ Ms [redacted] e-mailed me on 6/at 1:pm stating that the case was closed and she agreed to the offer We issued the credit on the same day I hope this satisfies her complaint Thanks,Glenn P***General ManagerNextcar Rental-Leasing-Sales [redacted] Laurel, MD 20707www.nextcar.com [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:---------- Forwarded message ----------From: [redacted] < [redacted] @ [redacted] >Date: Tue, Jun 30, 2015 at 9:41 AMSubject: RE: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: " [redacted] " < [redacted] >I never heard any resolution from Next Car. I haven't received the rest of my deposit back. I saw an email that they were going to refund me, but never got the refund. Regards, [redacted]

From: Glenn [redacted] < [redacted] >Date: Fri, Jun 19, at 2:PMSubject: [redacted] ID# [redacted] To: [redacted] Mr [redacted] , With regards to customer [redacted] ’s complaint, we will honor her rate of $34.80/day for the entire rental This would result in an additional $refund Which would bring the total credit to her account to $ I believe this will honor Ms [redacted] ’s request to receive her $deposit back in full Please let me know if this will settle the complaint, so I can go through with the refund Thanks,Glenn P***General ManagerNextcar Rental-Leasing-Sales [redacted] Laurel, MD 20707www.nextcar.com [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
---------- Forwarded message ----------From: *** *** Date: Tue, Jun 30, at 9:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "***" I never heard any resolution from Next CarI haven't received the rest of my deposit backI saw an email that they were going to refund me, but never got the refund
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Tue, Jun 30, 2015 at 9:41 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[redacted]" <[redacted]>I never heard any resolution from Next Car. I haven't received the rest of my deposit back. I saw an email that they were going to refund me, but never got the refund.
Regards,
[redacted]

Mr. [redacted],      We refunded [redacted] $16.73 on 6/30/15.  Ms. [redacted] e-mailed me on 6/30 at 1:15 pm stating that the case was closed and she agreed to the offer.  We issued the credit on the same day.  I hope this satisfies her complaint.  Thanks,Glenn P[redacted]General ManagerNextcar Rental-Leasing-Sales[redacted]Laurel, MD  20707www.nextcar.com[redacted]

From: Glenn [redacted] <[redacted]>Date: Fri, Jun 19, 2015 at 2:47 PMSubject: [redacted] ID#[redacted]To: [redacted]Mr. [redacted],       With regards to customer [redacted]’s complaint, we will honor her rate of $34.80/day for the entire rental.  This...

would result in an additional $16.73 refund.  Which would bring the total credit to her account to $150.29.  I believe this will honor Ms. [redacted]’s request to receive her $150.00 deposit back in full.  Please let me know if this will settle the complaint, so I can go through with the refund.  Thanks,Glenn P[redacted]General ManagerNextcar Rental-Leasing-Sales[redacted]Laurel, MD  20707www.nextcar.com[redacted]

From: Glenn [redacted] <[redacted]>Date: Fri, Jun 19, 2015 at 2:47 PMSubject: [redacted] ID#[redacted]To: [redacted]Mr. [redacted],       With regards to customer [redacted]’s complaint, we will honor her rate of $34.80/day for...

the entire rental.  This would result in an additional $16.73 refund.  Which would bring the total credit to her account to $150.29.  I believe this will honor Ms. [redacted]’s request to receive her $150.00 deposit back in full.  Please let me know if this will settle the complaint, so I can go through with the refund.  Thanks,Glenn P[redacted]General ManagerNextcar Rental-Leasing-Sales[redacted]Laurel, MD  20707www.nextcar.com[redacted]