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Next Dimension Bakery, LLC

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Reviews Next Dimension Bakery, LLC

Next Dimension Bakery, LLC Reviews (8)

Complaint: ***
I am
rejecting this response because: It is unacceptable to us that this business has accepted no responsibility for the errors made with our wedding cake. They obviously just did a cut and paste to respond to our complaint. We deserve a partial refund because it is basically the right thing to do. They made all of the errors. The only error we made was putting our trust into a business that could not fulfill their end of the contract. This was not an Act of God. This was not artistic license. The thought that a couple could be paying upwards of $for a cake to look like this isn't right.From the enclosed document, *** the baker sketched out his vision of what he could make for us. From the attached picture you can see what he delivered. A messy cake. The top is too large. The birch piece on top looks like an oreo sinking into the top layer. The rosettes have been smashed together. The supposed birch ring in the middle looks like a large burnt marshmellow. The wooden crates are uneven and have no texture on the boxes. The bakery assured us that they could make the cake and the vision we wanted. The baker *** told our aunt it would be photo worthy. In one of the responses the bakery even made a comment that they had made us a deal on the cake to match our budget. So does that mean if we would have paid $for the cake, it would have been perfect? We would like for them to accept responsibility for the cake they delivered as it wasn't what we wanted, it wasn't what we ordered, it wasn't what we paid our hard-earned money for and it wasn't even delivered to the venue on time.How many more things do we need to point out were wrong with this cake? They also don't seem to care if we give them a poor review. I would think they would want their customers to be happy and in good conscience, they would fix the errors they made. Our wedding can't be done over. We have no intention to ever use their services again. We will pursue multiple ways to alert the brides in our area of the poor business practices of this businessBeyond Facebook and Yelp, there are many other ways that we can let consumers know BUYER BEWARE. First off, we wanted to give the Next Dimension Bakery an opportunity to right their many wrongs on our wedding day. Attached are pictures of the sketch and the cake they made for us. Also attached are several of their other cakes made showing beautiful rosettes and birch and wooden rings showing what wood-like textures should look like based on their past works.
*** ***

This has been resolved

The pictures were reviewed and compared to our file photosThe final product was ultimately delivered and accepted on site, as well as consumedWhile we apologize for any tardiness, however we do stand by our contract as it clearly states we reserve the right to delivery time, as well as artistic license, and cannot prevents any be held liable for any acts of GodThis was accepted by the client per the signed contractThe client was offered, at the discretion of the baker, per the contract, credit on a comparable order, considering we do not offer refunds, however declined to accept this option

We reserve the right to delivery time, as well as artistic license as stated by the client, and per the signed contractThe client was offered, at the discretion of the baker, per the contract, credit on a comparable order, however declined to accept this

The pictures were reviewed and compared to our file photosThe final product was ultimately delivered and accepted on site, as well as consumedWhile we apologize for any tardiness, however we do stand by our contract as it clearly states we reserve the right to delivery time, as well as artistic license, and cannot prevents any be held liable for any acts of GodThis was accepted by the client per the signed contractThe client was offered, at the discretion of the baker, per the contract, credit on a comparable order, considering we do not offer refunds, however declined to accept this option.? ?

This has been resolved

Complaint: ***
I am
rejecting this response because:? It is unacceptable to us that this business has accepted no responsibility for the errors made with our wedding cake.? They obviously just did a cut and paste to respond to our complaint.? We deserve a partial refund because it is basically the right thing to do.? They made all of the errors.? The only error we made was putting our trust into a business that could not fulfill their end of the contract.? This was not an Act of God.? This was not artistic license.? The thought that a couple could be paying upwards of $for a cake to look like this isn't right.From the enclosed document, *** the baker sketched out his vision of what he could make for us.? From the attached picture you can see what he delivered.? A messy cake.? The top is too large.? The birch piece on top looks like an oreo sinking into the top layer.? The rosettes have been smashed together.? The supposed birch ring in the middle looks like a large burnt marshmellow.? The wooden crates are uneven and have no texture on the boxes.? The bakery assured us that they could make the cake and the vision we wanted.? The baker *** told our aunt it would be photo worthy.? In one of the responses the bakery even made a comment that they had made us a deal on the cake to match our budget.? So does that mean if we would have paid $for the cake, it would have been perfect?? We would like for them to accept responsibility for the cake they delivered as it wasn't what we wanted, it wasn't what we ordered, it wasn't what we paid our hard-earned money for and it wasn't even delivered to the venue on time.How many more things do we need to point out were wrong with this cake?? They also don't seem to care if we give them a poor review.? I would think they would want their customers to be happy and in good conscience, they would fix the errors they made.? Our wedding can't be done over.? We have no intention to ever use their services again.? We will pursue multiple ways to alert the brides in our area of the poor business practices of this businessBeyond Facebook and Yelp, there are many other ways that we can let consumers know BUYER BEWARE.? First off, we wanted to give the Next Dimension Bakery an opportunity to right their many wrongs on our wedding day.? Attached are pictures of the sketch and the cake they made for us.? Also attached are several of their other cakes made showing beautiful rosettes and birch and wooden rings showing what wood-like textures should look like based on their past works.? ?
*** ***?

We reserve the right to delivery time, as well as artistic license as stated by the client, and per the signed contract. The client was offered, at the discretion of the baker, per the contract, credit on a comparable order, however declined to accept this.

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Address: 2311 Pacific Avenue, Forest Grove, Oregon, United States, 97116

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