After receiving the information above, I called Ms [redacted] back to discuss the service issueI asked a few questions in regards to the stop, as it is serviced twice a week on Tuesday's and Friday's on two different routes due to areas of service on those daysI reassured Ms [redacted] that this issue would be addressed with both driversI will need to further look into the issue as to why the missed pickup ticket was not resolved, but to eliminate any further problems I gave Ms [redacted] my field operations supervisor phone number as wellas my contact number to make sure that she gets the service that she is currently paying forThe stop was picked up today, its day of service and cleaned up as wellSincerely,Eddie W***Operations ManagerChalmette, La
Revdex.com:Since the complaint they have been picking up my trash, but, this is normal, eventually, they will start missing it again
At this time, I have not been contacted by Waste Connections regarding complaint ID
Regards,
*** ***
After having my supervisor *** *** investigate the situation, it was determined that missing of this handicap stop was due to changes in personnel on that route.We have implemented a list of special stops that will be attached to all route sheets as well as specify each address needing the
special services that will require that each driverrecord the time the cans were serviced as well as sign off verifying the pickupMy supervisor has given *** ***s his direct phone number as reassurance to him that we are handlingthe issue at hand
Progressive Waste Solutions received the above referenced customer complaint and appreciates the opportunity to respond. Specifically, the complaint states that there were 4 weekly pick-ups that were missed and a call back from a supervisor has not been received.Account research regarding this...
complaint shows that all missed pick-ups were documented and the services were made - up within 24 hours. While we do apologize for any service issues that our customer has experienced. We have set in place measures to ensure that this account is serviced on the scheduled business date. It is our goal and commitment to provide outstanding service to each of our customers.Progressive Waste Solutions sincerely regrets any inconvenience this issue may have caused. Please feel free to contact me directly at 877-747-4374 If you have any additional questions or concerns in this matter.Name: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11387741, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Their response is a fabrication. In at least two of the instances the missed pickup was not rectified within 24 hours - in one instance it wasn't rectified until my next scheduled pickup, which is a clear breach of contract. I have still not received a call from a supervisor - the frontline customer service representatives and my sales associate are not able to resolve issues. If they have records that say otherwise, please provide me with a copy of those records.
Regards,
[redacted]
After receiving the information above, I called Ms. [redacted] back to discuss the service issue. I asked a few questions in regards to the stop, as it is serviced twice a week on Tuesday's and Friday's on two different routes due to areas of service on those days. I reassured Ms. [redacted] that this...
issue would be addressed with both drivers. I will need to further look into the issue as to why the missed pickup ticket was not resolved, but to eliminate any further problems I gave Ms. [redacted] my field operations supervisor phone number as wellas my contact number to make sure that she gets the service that she is currently paying for. The stop was picked up today, its normal day of service and cleaned up as well. Sincerely,Eddie W[redacted]Operations ManagerChalmette, La.
After receiving the information above, I called Ms [redacted] back to discuss the service issueI asked a few questions in regards to the stop, as it is serviced twice a week on Tuesday's and Friday's on two different routes due to areas of service on those daysI reassured Ms [redacted] that this issue would be addressed with both driversI will need to further look into the issue as to why the missed pickup ticket was not resolved, but to eliminate any further problems I gave Ms [redacted] my field operations supervisor phone number as wellas my contact number to make sure that she gets the service that she is currently paying forThe stop was picked up today, its day of service and cleaned up as wellSincerely,Eddie W***Operations ManagerChalmette, La
Revdex.com:Since the complaint they have been picking up my trash, but, this is normal, eventually, they will start missing it again
At this time, I have not been contacted by Waste Connections regarding complaint ID
Regards,
*** ***
After having my supervisor *** *** investigate the situation, it was determined that missing of this handicap stop was due to changes in personnel on that route.We have implemented a list of special stops that will be attached to all route sheets as well as specify each address needing the
special services that will require that each driverrecord the time the cans were serviced as well as sign off verifying the pickupMy supervisor has given *** ***s his direct phone number as reassurance to him that we are handlingthe issue at hand
Progressive Waste Solutions received the above referenced customer complaint and appreciates the opportunity to respond. Specifically, the complaint states that there were 4 weekly pick-ups that were missed and a call back from a supervisor has not been received.Account research regarding this...
complaint shows that all missed pick-ups were documented and the services were made - up within 24 hours. While we do apologize for any service issues that our customer has experienced. We have set in place measures to ensure that this account is serviced on the scheduled business date. It is our goal and commitment to provide outstanding service to each of our customers.Progressive Waste Solutions sincerely regrets any inconvenience this issue may have caused. Please feel free to contact me directly at 877-747-4374 If you have any additional questions or concerns in this matter.Name: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11387741, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Their response is a fabrication. In at least two of the instances the missed pickup was not rectified within 24 hours - in one instance it wasn't rectified until my next scheduled pickup, which is a clear breach of contract. I have still not received a call from a supervisor - the frontline customer service representatives and my sales associate are not able to resolve issues. If they have records that say otherwise, please provide me with a copy of those records.
Regards,
[redacted]
After receiving the information above, I called Ms. [redacted] back to discuss the service issue. I asked a few questions in regards to the stop, as it is serviced twice a week on Tuesday's and Friday's on two different routes due to areas of service on those days. I reassured Ms. [redacted] that this...
issue would be addressed with both drivers. I will need to further look into the issue as to why the missed pickup ticket was not resolved, but to eliminate any further problems I gave Ms. [redacted] my field operations supervisor phone number as wellas my contact number to make sure that she gets the service that she is currently paying for. The stop was picked up today, its normal day of service and cleaned up as well. Sincerely,Eddie W[redacted]Operations ManagerChalmette, La.