I make a complaint and asked for a refund. They keep sending emails about if I received an Asda card I bought. No one answered me about the refund. It has been more than 2 weeks that I paid for a card. I don't know where to raise this complaint. It has been very frustrating and annoying that the customer service does not even read why I am answering. They said they will call, and I asked them to call me back and nothing.
Revdex.com:At this time, my complaint, ID [redacted] regarding Next Jump, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Hi Troy,Thanks for reaching out to us and apologies for any inconvenience with your orderI've reviewed your account and your order has been cancelled and refundedA credit of $has been processed to your [redacted] card as of 4/*/at 11:02pmPlease check with your card issuing bank to verifyIt takes 3-business days for a refund to fully processI apologize for any delay Please let me know if you have questions, and have a great rest of your day!Best, Jarrid
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />
Hello, We have reviewed this complaint, and have awarded the WOWPoints for this customer's order with Lenovo- We believe this is the resolution the customer was looking for We have also updated the customer of this resolution via the support ticket they had opened
I constantly have to nag Next Jump to credit me points for my purchasesWhen 'burning' points, it usually takes at least a month for my credit card to be credited back for my purchasesThis is only after raising a claim to Next JumpThree times now I've been credited exactly $to my credit card when trying to redeem at least $My statement even says $100+ has been set aside to credit the purchaseIt seems like they are intending to be jerks about the redemption process, so we never redeem themAre they broke and cannot afford to pay out rewards that have been earned? And 15-days processing for a VISA gift card to be sent? I've never heard of such thing with any other company
Hello, We received this customer's complaint regarding missing points from a purchase made through an offer on our site This can occur if a customer's order has not been reported to us yet by the merchant After reviewing the customer's request and order information, we have credited the points for this purchase into the customer's account We believe that this was the desired resolution expressed by the customer as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.However, I will not be completely satisfied until my refund has been credited to my account I had to call [redacted] to become involved, since I used [redacted] in order to purchase the item They have also sent an email to nextjump.com to explain the situation [redacted] will send me a confirmation email once the refund has been credited to my account I hope that you will keep this account open until that process occurs Thank you so much for your help in this matter Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The order was never completed but they processed my credit card then took over days to process a refund They quickly removed points yet lagged for many days to process a credit Their premise to change an authorized hold on credit card to what constitutes a free use of money for over a week was not answered Want to understand what their authority was to charge my card, use the float and diminish my credit availability In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Next Jump, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Hi Troy,Thanks for reaching out to us and apologies for any inconvenience with your orderI've reviewed your account and your order has been cancelled and refundedA credit of $has been processed to your [redacted] card as of 4/*/at 11:02pmPlease check with your card issuing bank to verifyIt takes 3-business days for a refund to fully processI apologize for any delay Please let me know if you have questions, and have a great rest of your day!Best, Jarrid
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />
Hello, We have reviewed this complaint, and have awarded the WOWPoints for this customer's order with Lenovo- We believe this is the resolution the customer was looking for We have also updated the customer of this resolution via the support ticket they had opened
I constantly have to nag Next Jump to credit me points for my purchasesWhen 'burning' points, it usually takes at least a month for my credit card to be credited back for my purchasesThis is only after raising a claim to Next JumpThree times now I've been credited exactly $to my credit card when trying to redeem at least $My statement even says $100+ has been set aside to credit the purchaseIt seems like they are intending to be jerks about the redemption process, so we never redeem themAre they broke and cannot afford to pay out rewards that have been earned? And 15-days processing for a VISA gift card to be sent? I've never heard of such thing with any other company
Hello, We received this customer's complaint regarding missing points from a purchase made through an offer on our site This can occur if a customer's order has not been reported to us yet by the merchant After reviewing the customer's request and order information, we have credited the points for this purchase into the customer's account We believe that this was the desired resolution expressed by the customer as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.However, I will not be completely satisfied until my refund has been credited to my account I had to call [redacted] to become involved, since I used [redacted] in order to purchase the item They have also sent an email to nextjump.com to explain the situation [redacted] will send me a confirmation email once the refund has been credited to my account I hope that you will keep this account open until that process occurs Thank you so much for your help in this matter Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The order was never completed but they processed my credit card then took over days to process a refund They quickly removed points yet lagged for many days to process a credit Their premise to change an authorized hold on credit card to what constitutes a free use of money for over a week was not answered Want to understand what their authority was to charge my card, use the float and diminish my credit availability In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]