Next Level Concrete Ltd

We had our stamped concrete patio and walkway complete August We did an extensive search for this job [redacted] met our needs Was approachable to our ideas and even changed the layout once job startedWe would certainly recommend next level to our friends which we have done The job was completed in a very professional manner and his workman were very friendly and worked very hard We are now enjoying our back yardEveryone who comes to visit is in awe of the patio

Initial Business Response / [redacted] (1000, 6, 2015/06/13) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@nextlevelconcrete.ca First Issue: SizeWe were given an incorrect size which we based our contract onThe client was informed it was in fact larger(as we formed it) and would be charged for it unless the contract went smoothly in which case it would be waivedThe size is in the signed quote and it notes on that page "Extras Billed Accordingly"The contract did not go well so we charged the client for the extra materials and labour used to build the patio according to their specsThe border was NOT included in the contractIt was FREEIf it was it would have been approximately $more for time and materialsOften I include extras out of good will and in this case the client had limited funds but wanted the borderI agreed to do it without charge because I was interested in trying out a new border stamp that had just arrivedThe client wanted a dark colour acid stain that would match the trim of their houseI said I would do my best and found "Ebony" which was the darkest acid stain in the cityWe sawcut the transition between the border and the main pad so we would not "leak" onto the main padWe applied the stain twiceNo corners were cut and we used the highest construction standards for this FREE job The client didn't like the dark colour selected even though it was not stained and began to berate and abuse me on the phoneIt is not part of the agreement that I have to listen to abuse so I told the wife that I would prefer to deal with the husband to conclude the contract.I patiently suggested a colour fix to change the tint and laid out the charges [redacted] I went back to seal the project and they insisted on another sawcut to space the sawcuts at feet which they said was industry standardsIncidentally, industry standrads are or so feetI said what ever makes you happy and hauled my floor saw down a hill and put in another cut and then washed it offI came back again and sealed it In the end the job looks great and the clients seemed very satisfied[redacted] Finally they signed off a release in the terms and conditions about concrete colours not always turning out as expected due to the nature of chemical reactions involvedYes, if people are abusive to me and expect I will walk away from their threats they got me wrongI will certainly insist on being paid by using the legal means provided to me in this great country [redacted] I see no reason why we should pay the client anythingSince we constructed the job beyond building specs with the utmost care I do not see anyway to improve the product Thank-you [redacted] Contract, Terms and Conditions and pictures of the job attached Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) To correct a few errors "The client was informed it was in fact larger (as we formed it) and would be charged for it unless the contract went smoothly in which case it would be waived." What we were told at the time was: "By the way, it was square feet but don't worry about it, I got it" " [redacted] " [redacted] "insist on being paid by using the legal means provided" Again, to be clear I never once said I wouldn't pay and did pay in fullI had suggested a potential invoice to end the services early

Initial Business Response / [redacted] (1000, 5, 2015/09/26) */ [redacted] I never quoted $15,I quoted $18,plus GSTPlease see attached We poured the driveway and sidewalks and I wrote the following to the client that day: ######################## Hi [redacted] , We decided to pour today as you knowPlease don't walk in the front for at least days and drive in the back for days We will be back to strip out the wood and clean up our stuff next weekI will let you know when that will be Hope you like the workWe are proud of it Regards Trevor ######################## We came by and stripped our forms and cleaned up what we could days laterThis is very and on the schedule we laid out to the clientThe yard was already sodded so obviously someone else moved the square feet of extra concrete from the pourIt is standard practise in the industry to begin landscaping after the concrete is done and forms stripped and concrete debris cleaned up however if it happens before then it is not the fault of the concrete company being negligent of cleanup The client moved a bunch of sod, soil and supposedly concrete unto a pile unto the neighbours yard and asked us to come back and pick it up [redacted] The client and I had a few meeting about what would be taken out and what would be leftWe fulfilled exactly what we said we would do and took it even further by pour a inch garage pad and a inch driveway and adding stairs to the front walkway The price for all the work involved was fair [redacted] We did offer to excavate more out if needed at $a load but the client did refuse that offer We did come by for a second clean up and grabbed a few more things and headed out We fulfilled our end and look forward the payment of the balance owing asap as per the contract we have with [redacted]

We had a great experience with Next Level ConcreteIt started with the company's online website which displayed some of the very detailed stamped concrete work that they had doneWith a month old baby, we didn't have the time or expertise to do any of this work ourselves and when I contacted Trevor at Next Level Concrete, he was great to deal withWe had hired his company without even meeting in person, as he was very polite and quick to respond to inquiriesWe decided on a dark grey colored stamped concrete with a powder finish and high gloss sealant which looks awesomeTrevor and the team were very knowledgeable with regards to the different colors and patterns, and within a week of starting the prep work, the entire job was completeI was surprised that they had pressure washed off the driveway too and our place was left nice and cleanI had recommended Next Level Concrete to my neighbour and she is also very happyI would recommend Next Level Concrete to anyone looking for a job well done

Initial Business Response /* (1000, 5, 2014/09/10) */
Firstly, I would like to thank *** to bring this to the attention of consumers in a responsible and civil manner through the Revdex.com
I have attached the quote/contract *** referred to in his letterI have also attached a picture of the
borderThe links are below
***
***
*** Usually such a border done out on an acreage would be more and $The reason we gave a heavily discounted rate was because we poured it at the same time as the main bodyAnother reason was we had to use a pump truck to get all the concrete in this walk out basement area
*** is really over base with a number of points
1) We supplied concrete(inches) and pump truck, the forming, excavation of material so we could get the forms in there, consulting on how to prep the ground and tie in rebar, sawcuts and two coats of sealantThe site was minutes out of the cityThe cost per sf worked out to $GST inAny consumer doing there due diligence will realize *** got a great deal
2) The border was stamped with ashlar slate stamps and is dark as per contractMore specifically we troweled in colour into the surface and used dark sealantNo paint was used*** was also given gallons of the tinted black urethane sealer that will last him more than yearshe did not mention thisCost was $at ***
3) ***'s prep work as not to specIt was specified to be no deeper than inches because that was all the concrete to be deliveredWe showed up and it was over 6" in place and averaged about 5.5" We spent one hour straightening out his mess while we got billed $an hour for the pump truck waiting and trucks of concrete getting hardNot to mention an extra $in extra labour costsFinally when stamping concrete fresh concrete is very critical especially when trucked in a long distance to an acreage
4) *** called me out to pay me( one hour drive) and said he would pay me ***
In summary this client did everything from his own prep *** to save money but at the end of the day we delivered an excellent stamped concrete patio with a border to a site half way to BC at a very reasonable price
***
Thanks!
***
Owner/Operator
Next Level Concrete Ltd
Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** the Revdex.com and *** Owner/operator of Next Level Concrete Ltd
*** I appreciate that you took the time to respond to my concerns through the Revdex.com ***
I do have a couple concerns and questions about the points that you raised
You were well aware of the location of the job (km's from your place of business when you quoted me the price of the job; you were well aware of the location and situation of where I wanted the pad placed; you seem to be implying that this was a surprise or inconvenience to you that you somehow did not factor that into your quote; this should not be a reason for the poor workmanship and inconsistent result of the work that you quoted and performed
You indicated to me that you were offering me a discount for the border to be poured at the same time as it was a technique that you had "mastered" which allowed you to undercut your competitors; still promising the same value and quality
There is no question that you provided the consultation; the concrete, the forming or the sealantHowever; myself and my neighbor excavated the area that was to be pouredYou did however have to shovel out one area as you preferred to have the form in one location versus the location that I had originally requestedThis "excavation process" was done by hand and completed in five minutesThe rest of the excavation was done by myself, and my neighbor as previously mentionedYou are incorrect and insinuating that you excavated the entire area
The border was stamped with ashlar slate stamps; on one edge of the border the stamps took very well and on the other it was almost non -existent as can be seen in the photos that I have attachedHad it been done correctly, and taken on both sides it would have looked fantastic; however, one side looks great and the other side fails to impress.***
You did trowel in colour but admitted to myself that you did not bring enough colour and your solution was to seal it with a dark sealant because the colour that you did bring did not set properlyThis was a process that you had sold me for less, confident it would work and be wonderful; a reason you were able to offer it for less than your competitorsHad I know that it would not work, I would have preferred it to be done properly
You applied the coloured sealant without taping off the main area and did a sloppy job at bestThe sealant color runs off and looks untidy and unprofessionalI did not ask that you leave any sealant, however you did, as a gesture I am sure to accommodate the lack luster job you provided
You indicate that my prep work was not to spec, however; you did not say anything about this to me prior to starting the job or even after
You keep implying that my home is a long way from anything; I am only km's from your business in Sherwood park; there are several concrete businesses in Spruce Grove, Stony Plain and West Edmonton that could have been utilized; the fresh concrete would not have been an issue
I contacted you to come out and look at the finished job so I could show you the problems that I had with the work; as well as the mess that had been left behindI*** However, to me the consumer, who you promised quality too; I am unhappy with the job that was completed***
You refused to address my concerns and kept telling me that you had given me a discounted rate, this to me feels as though you were justifying why the job was done so poorly and I am definitely astonished how you feel that if you quote something lower than everyone else that it should somehow justify you doing a terrible job
*** I am just unhappy with the finished project and obviously it was a lot of money and I wanted a consistent pattern around the border of the patio; which is not what was delivered
You are clearly overreacting indicating that my home is half way to BC; km's from your place of business is *** I do not think it was unfair to expect to be reimbursed the $for a border that I will ultimately have to rip out and relay to get what I had asked for in the first place
Final Business Response /* (4000, 9, 2014/09/22) */
***,
You correct that your project is 60km away from my place of business
I wish you were happier with the border because we did the best we could to stamp and colour itThere are many reasons for inconsistencies and, in particular, in your case, the sun hit the border first and since it had dark colour in it it hardened quickly and we could not get a deep imprintI will mention again that if the pour was not delayed an hour due to your *** prep job your job would have turned out better
I will note that every single stamp job that we do will have a variance in stamp depth and colourIn fact every stamped job I have ever seen from any contractor has the sameSince this is the case the consumer should go see a contractors jobsWe are happy to supply addresses and in fact did so for *** even though he did not check them out until after the job was completed
*** took the time to read over our terms and conditions and sign them where this is addressed so I am sorry but we are not prepared to give a discount on this basis
Here are the terms that address the above:
4) Concrete Colour: The Contractor will make every effort through the use of sample photos of the Contractor
and palettes supplied by the concrete colour manufacturer but due to the nature of concrete colours no colour
can be matched perfectly to all customer's expectations due to the subjective chemical process involved so the
Owner releases the Contractor from any claims related to workmanship based upon the colour and it's
consistency
5) Concrete Stamping: The Contractor will make every effort to create a visually appealing stamped concrete
design but due to the extremely cumbersome nature of placing stamps perfectly in terms of stamp depth and
orientation the Owner releases the Contractor from any claim to workmanship based upon such stamp
placement
Thank-you
Final Consumer Response /* (4200, 11, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can accept that some flaws will happen and nothing will ever be perfect***
***
At no time did you say that the prep work I had done was inadequate until you responded to this complaintYou also tried to imply the job was half way to BC ***
The request for the $was absolutely reasonable, ***
***
***

We had our driveway done in the summer. We let the crew work, we treated them with respect and we even tipped them generously. We payed before the final cuts were done and we were unpleasently surprise to see that the cuts were shagged (the contractor justified this as part of the job, sometimes the concrete chips while is cut). Unfortunately the cuts are still chipping everywhere .
Problems kept adding up. At the first frost we got a crack that can fit a loonie (not a hairline crack) across the whole driveway and now the driveway keeps crumbling along the crack. Add to that the hairline cracks that are showing up. The contractor said he should have put more crush gravel but since he is not an structural enginner he did not know. He added he could not loose sleep over it because it happens all the time. We live in an older neighborhood and every house is getting a new driveway from different companies, quotes are all similar, so far we got the worst job done. With so many companies I would never recommend Next Level Concrete neither would any of our neighbors and friends

Initial Business Response /* (1000, 5, 2015/09/26) */
[redacted]
I never quoted $15,000. I quoted $18,276 plus GST. Please see attached.
We poured the driveway and sidewalks and I wrote the...

following to the client that day:
########################
Hi [redacted],
We decided to pour today as you know. Please don't walk in the front for at least 2 days and drive in the back for 30 days.
We will be back to strip out the wood and clean up our stuff next week. I will let you know when that will be.
Hope you like the work. We are proud of it.
Regards
Trevor
########################
We came by and stripped our forms and cleaned up what we could 5 days later. This is very normal and on the schedule we laid out to the client. The yard was already sodded so obviously someone else moved the 2 square feet of extra concrete from the pour. It is standard practise in the industry to begin landscaping after the concrete is done and forms stripped and concrete debris cleaned up however if it happens before then it is not the fault of the concrete company being negligent of cleanup.
The client moved a bunch of sod, soil and supposedly concrete unto a pile unto the neighbours yard and asked us to come back and pick it up. [redacted]
The client and I had a few meeting about what would be taken out and what would be left. We fulfilled exactly what we said we would do and took it even further by pour a 5 inch garage pad and a 6 inch driveway and adding stairs to the front walkway.
The price for all the work involved was fair
[redacted]
We did offer to excavate more out if needed at $350 a load but the client did refuse that offer.
We did come by for a second clean up and grabbed a few more things and headed out.
We fulfilled our end and look forward the payment of the balance owing asap as per the contract we have with [redacted].

Initial Business Response /* (1000, 8, 2015/08/09) */
The client is correct there is a hairline crack. I patiently explained to the client that we can not fix hairline cracks. He has not been happy with that response and has threatened to take it to his friends at [redacted] to expose what a...

crappy job we did. Additionally, he threatened to make us rip it out and replace it. Well I guess [redacted] does not care and his lawyer explained concrete will crack so I am not surprised to see him complain about us at Revdex.com. Anyways, bottom line is we can't uncrack his concrete and we are sorry he is upset about it. We for the record overbuilt his driveway with [redacted] concrete at 4.5 inches thick, 10 and 15 mm rebar at 16" o.c. It was also finished with a Red Seal Journeyman concrete finisher.
The client asked why he thought it may have cracked and I thought it was because of the very low and cracked city curb.
Client complained we were late to pour his driveway. Well after we broke it out there was a 75mm rainfall which pooled up in his driveway and wouldn't dry up. We had to rebook concrete aq few time in order to wait for his base to dry up before we poured on it. We are not in control of the weather and its too bad the client feels we gave him shoddy service when in fact we did the correct thing in waiting for it to dry sufficiently to pour.
Client complained to me 1 year after the pour about his lawnmower breaking a piece of concrete. I looked and found a sliver of concrete broke off by something it is true. The piece is less than an inch by 3 inches long where we joined up his driveway extension to his sidewalk radius. The solution is to glue the piece with masonry glue to grind it flat. Not a worry we can do either. I asked the client what he'd like us to do by email and have not got a response.
Another issue brought up a year or so after the pour was about 5 drops of concrete splatter on his garage door. The drops were very small and I don't think either party noticed therm at the time or for over a year. We can go and pick off the drops and apply touch up paint as required.
The client has expressed discontent with our level of service. Well, if the fellow wouldn't start the conversation with threats a year after the job he would definitely get a much more timely and proactive response. We don't take kindly to being threatened and bullied. If we are approached with a degree of civility we always do what we can for our clients.
We look forward to rectifying the clients concerns asap even though he is out of our one year workmanship warranty period.
Initial Consumer Rebuttal /* (3000, 10, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off the first time I contacted him there was absolutely no "threats" . He did not get back to me till after almost 2 months. When I contacted him was 7 months after the job was done and the "hairline crack was about 1/2 an inch wide. It seems by waiting for almost 5 MONTHS , now he is saying the warranty is up. I contacted him , the first time ,Mar9, 2015.He always says he feels threatened , and that is his way of not dealing with problems. As far as the wait last year for pouring , it did rain some days but many he was doing other pours. The hairline crack is from the garage across 2 slabs and down all the way to the curb. The only reason I have not gotten back to him is that he had blamed the city drainage as the problem ,until I had it proven otherwise. I wanted to see what the Revdex.com does to address the problem . Also contractor refused to meet to have a look and discuss possible solutions.

We had our stamped concrete patio and walkway complete August 2013. We did an extensive search for this job. [redacted] met our needs. Was approachable to our ideas and even changed the layout once job started. We would certainly recommend next level to our friends which we have done. The job was completed in a very professional manner and his workman were very friendly and worked very hard. We are now enjoying our back yard. Everyone who comes to visit is in awe of the patio.

Initial Business Response /* (1000, 5, 2015/09/26) */
[redacted]
I never quoted $15,000. I quoted $18,276 plus GST. Please see attached.
We poured the driveway and sidewalks and I...

wrote the following to the client that day:
########################
Hi [redacted],
We decided to pour today as you know. Please don't walk in the front for at least 2 days and drive in the back for 30 days.
We will be back to strip out the wood and clean up our stuff next week. I will let you know when that will be.
Hope you like the work. We are proud of it.
Regards
Trevor
########################
We came by and stripped our forms and cleaned up what we could 5 days later. This is very normal and on the schedule we laid out to the client. The yard was already sodded so obviously someone else moved the 2 square feet of extra concrete from the pour. It is standard practise in the industry to begin landscaping after the concrete is done and forms stripped and concrete debris cleaned up however if it happens before then it is not the fault of the concrete company being negligent of cleanup.
The client moved a bunch of sod, soil and supposedly concrete unto a pile unto the neighbours yard and asked us to come back and pick it up. [redacted]
The client and I had a few meeting about what would be taken out and what would be left. We fulfilled exactly what we said we would do and took it even further by pour a 5 inch garage pad and a 6 inch driveway and adding stairs to the front walkway.
The price for all the work involved was fair
[redacted]
We did offer to excavate more out if needed at $350 a load but the client did refuse that offer.
We did come by for a second clean up and grabbed a few more things and headed out.
We fulfilled our end and look forward the payment of the balance owing asap as per the contract we have with [redacted].

Initial Business Response /* (1000, 6, 2015/06/13) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nextlevelconcrete.ca
First Issue:
Size. We were given an incorrect size which we based our contract on. The client was informed it was in fact...

larger(as we formed it) and would be charged for it unless the contract went smoothly in which case it would be waived. The size is in the signed quote and it notes on that page "Extras Billed Accordingly". The contract did not go well so we charged the client for the extra materials and labour used to build the patio according to their specs.
Border: The border was NOT included in the contract. It was FREE. If it was it would have been approximately $800 more for time and materials. Often I include extras out of good will and in this case the client had limited funds but wanted the border. I agreed to do it without charge because I was interested in trying out a new border stamp that had just arrived. The client wanted a dark colour acid stain that would match the trim of their house. I said I would do my best and found "Ebony" which was the darkest acid stain in the city. We sawcut the transition between the border and the main pad so we would not "leak" onto the main pad. We applied the stain twice. No corners were cut and we used the highest construction standards for this FREE job.
The client didn't like the dark colour selected even though it was not stained and began to berate and abuse me on the phone. It is not part of the agreement that I have to listen to abuse so I told the wife that I would prefer to deal with the husband to conclude the contract.I patiently suggested a colour fix to change the tint and laid out the charges. [redacted] I went back to seal the project and they insisted on another sawcut to space the sawcuts at 6 feet which they said was industry standards. Incidentally, industry standrads are 10 or so feet. I said what ever makes you happy and hauled my floor saw down a hill and put in another cut and then washed it off. I came back again and sealed it.
In the end the job looks great and the clients seemed very satisfied.[redacted]Finally they signed off a release in the terms and conditions about concrete colours not always turning out as expected due to the nature of chemical reactions involved. Yes, if people are abusive to me and expect I will walk away from their threats they got me wrong. I will certainly insist on being paid by using the legal means provided to me in this great country. [redacted]
I see no reason why we should pay the client anything. Since we constructed the job beyond building specs with the utmost care I do not see anyway to improve the product.
Thank-you
[redacted]
Contract, Terms and Conditions and pictures of the job attached.
Initial Consumer Rebuttal /* (3000, 9, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To correct a few errors.
"The client was informed it was in fact larger (as we formed it) and would be charged for it unless the contract went smoothly in which case it would be waived."
What we were told at the time was: "By the way, it was 239 square feet but don't worry about it, I got it".
"[redacted]"
[redacted]
"insist on being paid by using the legal means provided"
Again, to be clear I never once said I wouldn't pay and did pay in full. I had suggested a potential invoice to end the services early.
Border: "approximately $800 more for time and materials."
Another inconsistency in the response, the email chain previously valued the border at $600. The complaint isn't about the value of the border, it is about the company saying one thing and doing another.
"the clients seemed very satisfied."
The clients were satisfied with the color after they fixed it. This should not be interpreted as satisfaction with Next Level Concrete.
Revdex.com Question: Do you accept the response from the business?
No, [redacted]
Final Consumer Response /* (3000, 13, 2015/07/23) */
[redacted]
I don't expect there will be a response, I was just wondering when the complaint will be made public so other consumers are aware of this business?
thanks
[redacted]

Initial Business Response /* (1000, 8, 2015/08/09) */
The client is correct there is a hairline crack. I patiently explained to the client that we can not fix hairline cracks. He has not been happy with that response and has threatened to take it to his friends at [redacted] to expose what...

a crappy job we did. Additionally, he threatened to make us rip it out and replace it. Well I guess [redacted] does not care and his lawyer explained concrete will crack so I am not surprised to see him complain about us at Revdex.com. Anyways, bottom line is we can't uncrack his concrete and we are sorry he is upset about it. We for the record overbuilt his driveway with [redacted] concrete at 4.5 inches thick, 10 and 15 mm rebar at 16" o.c. It was also finished with a Red Seal Journeyman concrete finisher.
The client asked why he thought it may have cracked and I thought it was because of the very low and cracked city curb.
Client complained we were late to pour his driveway. Well after we broke it out there was a 75mm rainfall which pooled up in his driveway and wouldn't dry up. We had to rebook concrete aq few time in order to wait for his base to dry up before we poured on it. We are not in control of the weather and its too bad the client feels we gave him shoddy service when in fact we did the correct thing in waiting for it to dry sufficiently to pour.
Client complained to me 1 year after the pour about his lawnmower breaking a piece of concrete. I looked and found a sliver of concrete broke off by something it is true. The piece is less than an inch by 3 inches long where we joined up his driveway extension to his sidewalk radius. The solution is to glue the piece with masonry glue to grind it flat. Not a worry we can do either. I asked the client what he'd like us to do by email and have not got a response.
Another issue brought up a year or so after the pour was about 5 drops of concrete splatter on his garage door. The drops were very small and I don't think either party noticed therm at the time or for over a year. We can go and pick off the drops and apply touch up paint as required.
The client has expressed discontent with our level of service. Well, if the fellow wouldn't start the conversation with threats a year after the job he would definitely get a much more timely and proactive response. We don't take kindly to being threatened and bullied. If we are approached with a degree of civility we always do what we can for our clients.
We look forward to rectifying the clients concerns asap even though he is out of our one year workmanship warranty period.
Initial Consumer Rebuttal /* (3000, 10, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off the first time I contacted him there was absolutely no "threats" . He did not get back to me till after almost 2 months. When I contacted him was 7 months after the job was done and the "hairline crack was about 1/2 an inch wide. It seems by waiting for almost 5 MONTHS , now he is saying the warranty is up. I contacted him , the first time ,Mar9, 2015.He always says he feels threatened , and that is his way of not dealing with problems. As far as the wait last year for pouring , it did rain some days but many he was doing other pours. The hairline crack is from the garage across 2 slabs and down all the way to the curb. The only reason I have not gotten back to him is that he had blamed the city drainage as the problem ,until I had it proven otherwise. I wanted to see what the Revdex.com does to address the problem . Also contractor refused to meet to have a look and discuss possible solutions.