Initial Business Response / [redacted] (1000, 5, 2014/12/03) */ Could you please provide a copy of your original receipt for managements review? Thank you! Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will be mailing the receipts tomorrow to the main office at st.hwy suiteQ box Branson mo 65616..full refund please Final Business Response / [redacted] (4000, 21, 2014/12/29) */ Thank you for your corporationWe received the copy of your original receipt in today's mailAs stated at the bottom of the receipt that you provided, we are unable to process a refund for youAs stated on your original receipt all Tuning Element products are non-refundable and non-exchangeable Final Consumer Response / [redacted] (4200, 23, 2014/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your salesmen and sales pitches say differantly at time of salesIn our case we paid, were hurried through the checkout process,shoved a receipt because the next victim was waiting in lineThe receipt clearly states" Tuning Element stands behind the benefits of our technologyAny concerns or questions please contact our cooperate office"...just HOW do you STAND behind your product, besides trying to swindle people into buying patches,water bottles etc to enhance the productIF the product WORKED, thered be no need for EXTRAs to be boughtWe bought not just ONE but FOUR of these worthless pieces of metal and they do not workThis company is a SCAM [redacted] is ALOT of money and we want FULL refund!!!!!
Initial Business Response /* (1000, 5, 2014/10/24) */
if you could provide us with a copy of original receipt and vendor or location you purchased the product we can further assist you
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2014/10/28) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
I purchased it at the Tuning Element located at 2800 W. Hwy 76 #418 Branson MO 65616 from [redacted].
Final Business Response /* (4000, 21, 2014/11/14) */
As stated on the bottom of the receipt you provided, None of our products may be returned or exchanged. This receipt with our return policy was presented to you at the time of purchase.
Final Consumer Response /* (4200, 23, 2014/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The receipt was put in the box by the clerk. I didn't see the receipt until after I left the store. There is NO signage in the store stating this fact, nor was this fact explained during the purchase. It is very deceptive and misleading.
Initial Business Response /* (1000, 5, 2014/12/03) */
Could you please provide a copy of your original receipt for managements review? Thank you!
Initial Consumer Rebuttal /* (3000, 7, 2014/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be...
mailing the receipts tomorrow to the main office at 1440 st.hwy 248 suiteQ box 435 Branson mo 65616..full refund please.
Final Business Response /* (4000, 21, 2014/12/29) */
Thank you for your corporation. We received the copy of your original receipt in today's mail. As stated at the bottom of the receipt that you provided, we are unable to process a refund for you. As stated on your original receipt all Tuning Element products are non-refundable and non-exchangeable.
Final Consumer Response /* (4200, 23, 2014/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your salesmen and sales pitches say differantly at time of sales. In our case we paid, were hurried through the checkout process,shoved a receipt because the next victim was waiting in line. The receipt clearly states" Tuning Element stands behind the benefits of our technology. Any concerns or questions please contact our cooperate office"...just HOW do you STAND behind your product, besides trying to swindle people into buying patches,water bottles etc to enhance the product. IF the product WORKED, thered be no need for EXTRAs to be bought. We bought not just ONE but FOUR of these worthless pieces of metal and they do not work. This company is a SCAM. [redacted] is ALOT of money and we want FULL refund!!!!!
Initial Business Response /* (1000, 5, 2015/01/06) */
As Mr. Munoz has provided, we sent a certified letter stating our decision on this case. Being that we have not received the requested item, we are unable to further assist him in this issue. Once our request has been meet we will be more than...
happy to comply with the offer. Please see the attached letter submitted by Mr. Munoz for the offer given.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to receive a full refund for the full purchase price of the bracelet, fuel cost, and hotel fees. Once I receive an agreement that they will refund me $[redacted], I will return the bracelet.
Final Business Response /* (4000, 9, 2015/01/09) */
Tuning Element stands firm in the offer we made. We will honor this offer once the product is return. We will not agree to refund travel expenses, as we were not the organization that suggested Mr. Munoz travel to Branson from Texas.
Initial Business Response /* (1000, 6, 2017/02/14) */
We are aware of Mr. [redacted]' complaint, I am attaching all of the information that was provided during his credit card dispute. On Friday, January 13, 2017 we received notice that the credit card company sided with Tuning Element and returned the...
disputed amount back to us.
Initial Consumer Rebuttal /* (3000, 9, 2017/02/15) */
The issue is that I am not contesting that I purchased the Level 3 bracelet.
The issue is that I have not received a refund for the amount of the purchase.
I have made several attempts to return the bracelet. Each time I have tried to work with representatives of the Tuning Element, I was told that they would not give me a refund.
WHY would I give them their product back and NOT receive a refund?
I am asking the Revdex.com for their assistance in working with a business to provide quality customer service by having the Tuning Element make a permanent credit for the full amount of my purchase, $493.20. As I have stated on numerous prior occasions, I will be glad to return the bracelet to the Tuning Element. My suggestion at this time is for the Tuning Element to send me a shipping label for me to use to send the bracelet to the Revdex.com by Fed Ex, UPS or USPS. That way, the Tuning Element will have confirmation that their item is actually being returned to them so there will be no further issues on this pending matter.
The above is what I have been trying to do all along.
I appreciate your continued assistance in getting this matter resolved to my satisfaction.
Final Business Response /* (4000, 11, 2017/02/24) */
When the product was purchased the customer received a receipt that states no exchanges or returns; therefore, we will not issue a refund.
Initial Business Response / [redacted] (1000, 5, 2014/12/03) */ Could you please provide a copy of your original receipt for managements review? Thank you! Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will be mailing the receipts tomorrow to the main office at st.hwy suiteQ box Branson mo 65616..full refund please Final Business Response / [redacted] (4000, 21, 2014/12/29) */ Thank you for your corporationWe received the copy of your original receipt in today's mailAs stated at the bottom of the receipt that you provided, we are unable to process a refund for youAs stated on your original receipt all Tuning Element products are non-refundable and non-exchangeable Final Consumer Response / [redacted] (4200, 23, 2014/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your salesmen and sales pitches say differantly at time of salesIn our case we paid, were hurried through the checkout process,shoved a receipt because the next victim was waiting in lineThe receipt clearly states" Tuning Element stands behind the benefits of our technologyAny concerns or questions please contact our cooperate office"...just HOW do you STAND behind your product, besides trying to swindle people into buying patches,water bottles etc to enhance the productIF the product WORKED, thered be no need for EXTRAs to be boughtWe bought not just ONE but FOUR of these worthless pieces of metal and they do not workThis company is a SCAM [redacted] is ALOT of money and we want FULL refund!!!!!
Initial Business Response /* (1000, 5, 2014/10/24) */
if you could provide us with a copy of original receipt and vendor or location you purchased the product we can further assist you
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2014/10/28) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
I purchased it at the Tuning Element located at 2800 W. Hwy 76 #418 Branson MO 65616 from [redacted].
Final Business Response /* (4000, 21, 2014/11/14) */
As stated on the bottom of the receipt you provided, None of our products may be returned or exchanged. This receipt with our return policy was presented to you at the time of purchase.
Final Consumer Response /* (4200, 23, 2014/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The receipt was put in the box by the clerk. I didn't see the receipt until after I left the store. There is NO signage in the store stating this fact, nor was this fact explained during the purchase. It is very deceptive and misleading.
Initial Business Response /* (1000, 5, 2014/12/03) */
Could you please provide a copy of your original receipt for managements review? Thank you!
Initial Consumer Rebuttal /* (3000, 7, 2014/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be...
mailing the receipts tomorrow to the main office at 1440 st.hwy 248 suiteQ box 435 Branson mo 65616..full refund please.
Final Business Response /* (4000, 21, 2014/12/29) */
Thank you for your corporation. We received the copy of your original receipt in today's mail. As stated at the bottom of the receipt that you provided, we are unable to process a refund for you. As stated on your original receipt all Tuning Element products are non-refundable and non-exchangeable.
Final Consumer Response /* (4200, 23, 2014/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your salesmen and sales pitches say differantly at time of sales. In our case we paid, were hurried through the checkout process,shoved a receipt because the next victim was waiting in line. The receipt clearly states" Tuning Element stands behind the benefits of our technology. Any concerns or questions please contact our cooperate office"...just HOW do you STAND behind your product, besides trying to swindle people into buying patches,water bottles etc to enhance the product. IF the product WORKED, thered be no need for EXTRAs to be bought. We bought not just ONE but FOUR of these worthless pieces of metal and they do not work. This company is a SCAM. [redacted] is ALOT of money and we want FULL refund!!!!!
Initial Business Response /* (1000, 5, 2015/01/06) */
As Mr. Munoz has provided, we sent a certified letter stating our decision on this case. Being that we have not received the requested item, we are unable to further assist him in this issue. Once our request has been meet we will be more than...
happy to comply with the offer. Please see the attached letter submitted by Mr. Munoz for the offer given.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to receive a full refund for the full purchase price of the bracelet, fuel cost, and hotel fees. Once I receive an agreement that they will refund me $[redacted], I will return the bracelet.
Final Business Response /* (4000, 9, 2015/01/09) */
Tuning Element stands firm in the offer we made. We will honor this offer once the product is return. We will not agree to refund travel expenses, as we were not the organization that suggested Mr. Munoz travel to Branson from Texas.
Initial Business Response /* (1000, 6, 2017/02/14) */
We are aware of Mr. [redacted]' complaint, I am attaching all of the information that was provided during his credit card dispute. On Friday, January 13, 2017 we received notice that the credit card company sided with Tuning Element and returned the...
disputed amount back to us.
Initial Consumer Rebuttal /* (3000, 9, 2017/02/15) */
The issue is that I am not contesting that I purchased the Level 3 bracelet.
The issue is that I have not received a refund for the amount of the purchase.
I have made several attempts to return the bracelet. Each time I have tried to work with representatives of the Tuning Element, I was told that they would not give me a refund.
WHY would I give them their product back and NOT receive a refund?
I am asking the Revdex.com for their assistance in working with a business to provide quality customer service by having the Tuning Element make a permanent credit for the full amount of my purchase, $493.20. As I have stated on numerous prior occasions, I will be glad to return the bracelet to the Tuning Element. My suggestion at this time is for the Tuning Element to send me a shipping label for me to use to send the bracelet to the Revdex.com by Fed Ex, UPS or USPS. That way, the Tuning Element will have confirmation that their item is actually being returned to them so there will be no further issues on this pending matter.
The above is what I have been trying to do all along.
I appreciate your continued assistance in getting this matter resolved to my satisfaction.
Final Business Response /* (4000, 11, 2017/02/24) */
When the product was purchased the customer received a receipt that states no exchanges or returns; therefore, we will not issue a refund.