April 23, 2015Dear [redacted] ,I am in receipt of your recent correspondence, and thank you for sameI have reviewed the nature of [redacted] concerns as you requestedMy investigation has revealed the following:On May April 2, [redacted] rented, at her request, a [redacted] The manufacture does not equip this vehicle with a spare tireDuring a subsequent telephone conversation with [redacted] , he advised me “I hit a pothole”This was the proximate cause of [redacted] ’s concernsOur roadside assistance operator received a call from [redacted] , and a tow truck was dispatchedA fee of $was incurred for a “no show”, as [redacted] had left the gas station, without calling roadside[redacted] was directed to a [redacted] Tire Center, and two tires were replaced, [redacted] advised me, after the fact, that she paid an unknown “stranger” $225,cash for a tireWhile our roadside assistance is a hour facility, they were not contacted for prior approval of this transaction, which is a violation of our contract[redacted] was given a credit for her rental, reducing her rental charge to a single day.I may be reached directly at ###-###-#### should you wish to discuss that matter in further detail.Very truly yours,James DRisk Manager
April 23, 2015Dear [redacted],I am in receipt of your recent correspondence, and thank you for same. I have reviewed the nature of [redacted] concerns as you requested. My investigation has revealed the following:On May April 2, 2015 [redacted] rented, at her request, a 2013...
[redacted]. The manufacture does not equip this vehicle with a spare tire. During a subsequent telephone conversation with [redacted], he advised me “I hit a pothole”. This was the proximate cause of [redacted]’s concerns. Our roadside assistance operator received a call from [redacted], and a tow truck was dispatched. A fee of $95.00 was incurred for a “no show”, as [redacted] had left the gas station, without calling roadside.[redacted] was directed to a [redacted] Tire Center, and two tires were replaced, [redacted] advised me, after the fact, that she paid an unknown “stranger” $225,00 cash for a tire. While our roadside assistance is a 24 hour facility, they were not contacted for prior approval of this transaction, which is a violation of our contract.[redacted] was given a credit for her rental, reducing her rental charge to a single day.I may be reached directly at ###-###-#### should you wish to discuss that matter in further detail.Very truly yours,James D.
Risk Manager
April 23, 2015Dear [redacted] ,I am in receipt of your recent correspondence, and thank you for sameI have reviewed the nature of [redacted] concerns as you requestedMy investigation has revealed the following:On May April 2, [redacted] rented, at her request, a [redacted] The manufacture does not equip this vehicle with a spare tireDuring a subsequent telephone conversation with [redacted] , he advised me “I hit a pothole”This was the proximate cause of [redacted] ’s concernsOur roadside assistance operator received a call from [redacted] , and a tow truck was dispatchedA fee of $was incurred for a “no show”, as [redacted] had left the gas station, without calling roadside[redacted] was directed to a [redacted] Tire Center, and two tires were replaced, [redacted] advised me, after the fact, that she paid an unknown “stranger” $225,cash for a tireWhile our roadside assistance is a hour facility, they were not contacted for prior approval of this transaction, which is a violation of our contract[redacted] was given a credit for her rental, reducing her rental charge to a single day.I may be reached directly at ###-###-#### should you wish to discuss that matter in further detail.Very truly yours,James DRisk Manager
April 23, 2015Dear [redacted],I am in receipt of your recent correspondence, and thank you for same. I have reviewed the nature of [redacted] concerns as you requested. My investigation has revealed the following:On May April 2, 2015 [redacted] rented, at her request, a 2013...
[redacted]. The manufacture does not equip this vehicle with a spare tire. During a subsequent telephone conversation with [redacted], he advised me “I hit a pothole”. This was the proximate cause of [redacted]’s concerns. Our roadside assistance operator received a call from [redacted], and a tow truck was dispatched. A fee of $95.00 was incurred for a “no show”, as [redacted] had left the gas station, without calling roadside.[redacted] was directed to a [redacted] Tire Center, and two tires were replaced, [redacted] advised me, after the fact, that she paid an unknown “stranger” $225,00 cash for a tire. While our roadside assistance is a 24 hour facility, they were not contacted for prior approval of this transaction, which is a violation of our contract.[redacted] was given a credit for her rental, reducing her rental charge to a single day.I may be reached directly at ###-###-#### should you wish to discuss that matter in further detail.Very truly yours,James D.
Risk Manager