NextDayAutoParts.com

Revdex.com:At this time, I have not been contacted by NextDayAutoParts.com regarding complaint ID [redacted].  Sincerely,
[redacted]

Review: I needed to order a oil dipstick for a 2004 Volvo S60. I Googled the item and this company was one that pulled up showing the item and the cost of $12.89 + $8.99 shipping. I placed the order and printed the Customer Invoice which also says Product Name: 2004 Volvo S60 Engine Oil Dipstick. I received the item and it did not fit. The company says it is my fault for ordering the wrong part but it was their website that suggested the part. See the company replies below:

[redacted].

I am aware I received the wrong part but when ordering this company does not go by part# when searching the web for parts. Never once did it ask any question that would allow my to think there could be more than one choice. Most people ordering parts on the web are not (experts) as they call it. Here are some strange issues also:

The Customer Invoice has the business as being located in Mary Esther, Florida. The packing slip on the order has a business address of [redacted]. The actual return address on the shipping label has the item shipping from [redacted]. The address I am required to return the item to is [redacted] When filing this complaint it has the business as being located in New York. My issue is the company says ordering the wrong item is my fault and wants me to pay to ship it to CA. This is going to cost $12 which is about the same cost of the item. The only mistake I made was ordering from this company and I hope to help other non-experts from making the same mistake.

If you do a search for Oil Dipstick for 2004 Volvo S60 you will see NextdayAuto and this item for $12.89. Click on that item and it will give the following product information:

2004 Volvo S60 - Engine Oil Dipstick

Brand: Professional Parts Sweden

Part#: WX-4805782

Desc: Engine Oil Dipstick for 2004 Volvo S60 . Made by Professional Parts Sweden (Professional Parts Sweden)

The part# on my invoice and packing slip is: W0133-1892662 which is not the same part# they show on their website but they both are for the same product. The only way to find the part they say I need is to search the part with their number W0133-1892412 but even that product comes up as being:

2004 Volvo S60 - Engine Oil Dipstick

Brand: Professional Parts Sweden

Part#: WX-4978182

Desc: Engine Oil Dipstick for 2004 Volvo S60 L5 2.3/L5 2.4 . Made by Professional Parts Sweden (Professional Parts Sweden)

Why did this option not appear when I Googled the item and how was I supposed to know their numbers compared to the other part numbers etc.? I am sure I am not the only person that has fell into this scam trap.Desired Settlement: I want this company to pay to have the item returned and I also want my full $21.88 refunded. I Googled the correct item which was a oil dipstick for a 2004 Volvo S60 and the invoice stated the same after my purchase. The company never offered any other item other than the one for $12.89. If this was wrong it was their fault, not mine.

Consumer

Response:

At this time, I have not been contacted by NextDayAutoParts.com regarding complaint ID [redacted]. Sincerely,