NextDealShop

Hello ***,Thank you for writing to us about this situation.I checked our team's record, and we did replied you on the same day you sent us your requestAttached is a screenshot showing our reply dateDue to a glitch on our system, all of our replies from July 6th to July 10th were not sent out until the glitch was fixed on late 10th.I sincerely apologize for the inconvenience causedSince shipping cost is non-refundable, we are not able to provide a prepaid shipping labelHowever, if you choose to return your order, please send the return info to our customer service email along with this replyOur team will request a refund for you without deducting the restocking fee.Hope this helps.Warmest regards,Next Deal Shop Customer Service Team

I am rejecting this response because: I've already rejected this offer they made before I contacted the Revdex.comI'm not going to buy their projects again even at a discounted price

Hello ***,Thank you for writing about your request.I checked your email to us. When you first wrote to us about your cancellation request, your order has already been shipped out and cannot be retrieved and cancelled at that point.Your order was placed during the Holiday season, during which time... delay in shipment was very common. We apologize for the delay and will work with the shippers to find a solution.As for your package being damaged, we are very sorry for the incident and will strive to improve the packaging to avoid future damage.According to our refund policy, a 20% restocking fee would be deducted if the item is intact and functional. Our warehouse team examined your returned item and it was still functional, therefore the restocking fee was deducted.Hope this clarifies the issue.Warmest regards, [redacted] Next Deal Shop Customer Service Team

I am rejecting this response because: The amount that they are proposing is incorrect

I am rejecting this response because:This is what this company wrote to me earlier which I did not agree withA lot of people like myself purchase items like this almost a year in advance before they use themI am one of those people who saw similar Christmas light displays on December 31, at the Denver Botanic GardensMy wife and I really liked these lights so in January I looked online and found this company with the similar light display knowing that the only time I would set them up fully would not be until the following Christmas timeWhy would I go to the bother to take all the lights out of the ten boxes and get on my ladder outside to attached all of the light strings to our trees for nothingSo I did like everyone else does and waited till last December and put the lights up on the trees a week before ChristmasA few days later we had snow, which turned to ice along with the windI live in the Colorado Rocky Mountains so this is the usual for DecemberNo big deal hereWithin the week after I put these lights up a lot of the ten boxes of lights started going out but most of the wires simply broke in half shutting off the majority of the lightsThe four boxes out of the ten that did survive only half of them on each string would workVery cheap materialThis is why I wrote to this company and explained this in detail and their response was what you see, very pitiful as they probably know there is no chance that their lights would survive one Christmas let alone a weekWowStill am requesting my full payment backI have a copy of my statement which I believe the amount was around $when I looked at it. I can get that to you if you need it-*** ***

Hello ***,Thank you for writing back to us.Although we have not receive the package you sent back, we do want to help you with your requestTherefore we have made an exception for you and issued you a refund to your original payment method.Warmest regards,Next Deal Shop Customer Service Team

Hello ***,Thank you for writing about your concerns.Please note that the first few times you provided the tracking number you actually gave us the wrong oneInstead of the correct one 94***9, you wrote 94***9, which has one digit missingTherefore we were
not able to track your package at first.After we received the correct number, we tracked it on USPS tracking but the package is not deliveredHere is the tracking info: ***At this point, we cannot be certain if the package is delivered and therefore are not able to issue you the refund you have requested.Please contact USPS for more information about the shipment and contact us again at [email protected] will try to locate your package and process your request with the information we've got.Warmest regards,Next Deal Shop Customer Service Team

Hello,Thank you for writing to us about your discontent.We value your comment a lot and will strive to provide better service for you and hope you have not lost faith in your shopping experience with us just yet.We are sorry to hear that the item you received is not working properly now, but we can't go pass the warranty time frame. We would like to offer you an exclusive discount code: CSas our apology for the inconvenience causedYou can use it to get 20% off for your future orders in our shop.Once again, we are very sorry for your inconvenience.Hope this is just a small speed bump in your shopping experience with us.Warmest regards,Next Deal Shop Customer Service Team

Hello ***,Thank you for your feedback.Please kindly note that the warranty applies to refund, return, replacement, and exchangeYour order was delivered on November 28, 2016, and the warranty has expired by now.Hope this clarifies the issue.Warmest regards,Next Deal Shop Customer Service Team

Hello [redacted],Thank you for writing about your request.I checked your email to us. When you first wrote to us about your cancellation request, your order has already been shipped out and cannot be retrieved and cancelled at that point.Your order was placed during the Holiday season, during which time...

delay in shipment was very common. We apologize for the delay and will work with the shippers to find a solution.As for your package being damaged, we are very sorry for the incident and will strive to improve the packaging to avoid future damage.According to our refund policy, a 20% restocking fee would be deducted if the item is intact and functional. Our warehouse team examined your returned item and it was still functional, therefore the restocking fee was deducted.Hope this clarifies the issue.Warmest regards,[redacted]Next Deal Shop Customer Service Team

I am rejecting this response because:
The amount that they are proposing is incorrect.

Hello [redacted],Thank you for writing to us about this situation.I checked our team's record, and we did replied you on the same day you sent us your request. Attached is a screenshot showing our reply date. Due to a glitch on our system, all of our replies from July 6th to July 10th were not sent out...

until the glitch was fixed on late 10th.I sincerely apologize for the inconvenience caused. Since shipping cost is non-refundable, we are not able to provide a prepaid shipping label. However, if you choose to return your order, please send the return info to our customer service email along with this reply. Our team will request a refund for you without deducting the restocking fee.Hope this helps.Warmest regards,Next Deal Shop Customer Service Team

I am rejecting this response because: I've already rejected this offer they made before I contacted the Revdex.com. I'm not going to buy their projects again even at a discounted price.

Hello [redacted],Thank you for writing about your request.We are sorry to hear that you are having trouble with your items. However, as we explained in our email to you, your warranty has already expired and we are not able to issue you a refund for this order at this point. We provide a 30-day...

warranty for our orders. This warranty starts on the day the package is confirmed delivered. Your starting to use the items 10 month later doesn't extend the warranty. Hope this clarifies the issue.Once again, we are sorry for the inconvenience you have experienced.Warmest regards,Next Deal Shop Customer Service Team