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Nextera Communications, LLC

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Nextera Communications, LLC Reviews (1)

Initial Business Response /* (1000, 5, 2015/06/11) */
As the consumer (hereinafter 'customer') indicates, they also sent a complaint to the State of MN PUCAfter our response, it was closedFollowing is a reiteration of the same items (of which we have documentation to substantiate accuracy)
A contract was signed by a partner of the customer's which included a year commitment with year auto-renewals (as specifically identified on the Master Service Agreement)Customer was listed as an authorized person on the account from the start of the contract, has consistently paid for the service, has requested additional services, and has been the contact consistently for well over yearsCustomer contacted their Nextera Account Manager in November, 2014, about an upgrade and renewal at which time was given a proposalIt was also indicated at that time that the existing contract was under an auto renewal until August, In January, the customer contacted their former partner apparently indicating desire to cancel serviceThe former partner was also in contact with the Nextera Account Manager and given the same information about the auto renewalThe cancellation came through from the former partner on March 20thWe extended Early Termination Fees in the amount of $1,plus the remainder of their phone equipment purchase from a new purchase in
Although unfortunate that the partnership ended, the business continued and the services were utilizedIt was also indicated to the customer and (due to their continued contact with the former partner) to their former partner, the terms of the contract which included the Early Termination Fees
We understand the customer's concern about the additional charges, however, as they were fully aware of the auto-renewal and chose to continue the cancellation, we expect the outstanding balance to be paid and have started initiation of extending the outstanding balance to our collections agencyWe would be willing to hold off on sending the balance to that agency if the customer would like to establish payment arrangements
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Address: 5909 Baker Rd STE 590, Minnetonka, Minnesota, United States, 55345-5977

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