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NextGen App Store Inc.

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Reviews NextGen App Store Inc.

NextGen App Store Inc. Reviews (5)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

In reference to the Complaint posted by [redacted], we would like to share that she called us on October [redacted] to get issues fixed on her computer. Our certified technician helped in fixing the issue and...

also recommended to purchase our registry cleaning software called "Nextgen Cleaner" with One Year validity, that would cost $199. The customer agreed and paid $199 through [redacted], post accepting the terms and conditions and the refund policy clearly stated on our website. The customer also did an e-signature on the Order Confirmation receipt. The receipt was also emailed to customer for her reference. We will be glad to share a copy of the same, if required.
We never held customer's computer as hostage. Customer called us in, we never made any outbound call to solicit any service. We took remote access of customers computer post her consent only. Without her consent we could not even gain access to her computer.
We received a call from the Customer on Oct [redacted] where she said that she would like to get a refund. Without any questions asked, we refunded the full amount of $199 back to her on Oct [redacted], 2014. Customer also got a confirmation of the refund on her email id. We have 100% call recording, we can provide the same, if required.

Review: there refund policy states exactly this

Nextgen App Store's services start from the date on which you signup with us and the payment is realized.

In case you are not satisfied with our services, please contact us within 30 days of purchase and you are entitled to a full refund, no questions asked.

Post 30 days of purchase, if you are still not satisfied with the software or our services, please call us to discuss the matter and we will be glad to assist in either resolving the issue(s) or processing a refund.

All fees are inclusive of all taxes, levies, or duties imposed by taxing authorities of US/Canada, and you shall be responsible for payment of all such taxes, levies, or duties.

I had them install a product Friday and called them Monday so 3 days later for a refund they state within 30 days of purchase that no questions will be asked and I will get a full refund. they hassled me over almost an hour had me let them on me computer to see if there was actually a problem. the problem did no occur at the so the would not give my back. I stated there policy to them and the argued that they were not questioning me. I told them have me prove me computer had a problem is question. I told them I want there product taken off my computer and my money back. they said they can not because they already paid for the products put on my computer. then had the tech tell me that it would be taken from his salary. he offered to take some money off his salary for a refund and said that the billing department would call me back if agreed. I waited an hour before writing this letter they did not honor refund policy .Desired Settlement: 199.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company hacked my computer in order to sell me a service. After thinking about the fact that this company was the only company I could communicate with during this time, I came to the conclusion that my computer was being held hostage by this company in order to gain monies from me via fraudulent means. This company randomly searches the web and then takes over individuals computers via the process called hacking. Please investigate and advise.Desired Settlement: Refund of monies solicited via fraudulent means.

Business

Response:

In reference to the Complaint posted by [redacted], we would like to share that she called us on October [redacted] to get issues fixed on her computer. Our certified technician helped in fixing the issue and also recommended to purchase our registry cleaning software called "Nextgen Cleaner" with One Year validity, that would cost $199. The customer agreed and paid $199 through [redacted], post accepting the terms and conditions and the refund policy clearly stated on our website. The customer also did an e-signature on the Order Confirmation receipt. The receipt was also emailed to customer for her reference. We will be glad to share a copy of the same, if required.

We never held customer's computer as hostage. Customer called us in, we never made any outbound call to solicit any service. We took remote access of customers computer post her consent only. Without her consent we could not even gain access to her computer.

We received a call from the Customer on Oct [redacted] where she said that she would like to get a refund. Without any questions asked, we refunded the full amount of $199 back to her on Oct [redacted], 2014. Customer also got a confirmation of the refund on her email id. We have 100% call recording, we can provide the same, if required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: COMPUTERS SOFTWARE & SERVICES

Address: 264 5th Avenue  Suite 5, New York, New York, United States, 10001

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Shady, yet now dead: once upon a time this website was reported to be associated with NextGen App Store Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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