The customer service staff was just trying to verify the orders and screen the possibility of internet fraud in order to protect both the cardholder and usSorry for the misunderstandingYour paypal account has been refunded for full amount of the orders Again, sorry for the inconvenience and misunderstanding
If the shipment has been damaged upon arrival, the customer was supposed to refuse it or had [redacted] driver to note on the shipment [redacted] has no problem to return the damaged package back without any chargeBut, if customer received it and claimed it was damaged after driver has left, the customer needed to report to [redacted] so [redacted] would start the inspection and retuned the package back to us without charging the feePlease report to [redacted] and have them send back to us so we can refund to your credit card.Thank you very much!
Please reference to our Terms and Conditions:Mispriced Product and Incorrect Information With respect to all products sold at NextWarehouse.com, we always try to maintain the accuracy of price and information on all of our available productsHowever, in the event that there is an error that results in a mispriced product and/or incorrect information, NextWarehouse.com reserves the right to disclaim responsibility due to these errors As such, NextWarehouse.com shall have the right to refuse and cancel orders with incorrect prices and/or informationNextWarehouse.com will immediately notify customers of this matter if an order is placed with incorrect pricesNextWarehouse.com will notify the customer of any cancellation of orders, and if any payment was rendered, it will be returned in the same appropriate manner that the payment was made Sorry for the inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I did sign for the package when delivered because the box did not show signs of damage outside of markingsInside the box, the product was destroyedIt is the responsibility of the shipper to initiate a damage claimWhen I called Next Warehouse for them to initiate the damage claim, they said that since I signed for the package I was fully responsible for the damage to the inside contentsThis is outrageous, especially since the outside of the package did not have damage to warrant a full on-delivery inspection on the internal contentsI will only accept a full refund including shipping as resolution.] Regards, [redacted]
Customer's complain --This item does not meet my expectationsIt will not load half the time, or it says unsupported formatThe speed is not fast enough and its just very low quality.Customer has chosen the item online by herselfWe have shipped the correct item she orderedIt's her personal preference that she is not satisfied with this product which is not covered to the company warranty.Customer has requested to return the item after the days of invoice dateAt this point, we have tried to serve the customer the best as we couldAn RMA # has been sent to the customerOnce the item has been rec'd and in good condition, we will issue refund less the restocking fee.Thank you very much for your understanding
The customer service staff was just trying to verify the orders and screen the possibility of internet fraud in order to protect both the cardholder and usSorry for the misunderstandingYour paypal account has been refunded for full amount of the orders Again, sorry for the inconvenience and misunderstanding
If the shipment has been damaged upon arrival, the customer was supposed to refuse it or had [redacted] driver to note on the shipment [redacted] has no problem to return the damaged package back without any chargeBut, if customer received it and claimed it was damaged after driver has left, the customer needed to report to [redacted] so [redacted] would start the inspection and retuned the package back to us without charging the feePlease report to [redacted] and have them send back to us so we can refund to your credit card.Thank you very much!
Please reference to our Terms and Conditions:Mispriced Product and Incorrect Information With respect to all products sold at NextWarehouse.com, we always try to maintain the accuracy of price and information on all of our available productsHowever, in the event that there is an error that results in a mispriced product and/or incorrect information, NextWarehouse.com reserves the right to disclaim responsibility due to these errors As such, NextWarehouse.com shall have the right to refuse and cancel orders with incorrect prices and/or informationNextWarehouse.com will immediately notify customers of this matter if an order is placed with incorrect pricesNextWarehouse.com will notify the customer of any cancellation of orders, and if any payment was rendered, it will be returned in the same appropriate manner that the payment was made Sorry for the inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I did sign for the package when delivered because the box did not show signs of damage outside of markingsInside the box, the product was destroyedIt is the responsibility of the shipper to initiate a damage claimWhen I called Next Warehouse for them to initiate the damage claim, they said that since I signed for the package I was fully responsible for the damage to the inside contentsThis is outrageous, especially since the outside of the package did not have damage to warrant a full on-delivery inspection on the internal contentsI will only accept a full refund including shipping as resolution.] Regards, [redacted]
Customer's complain --This item does not meet my expectationsIt will not load half the time, or it says unsupported formatThe speed is not fast enough and its just very low quality.Customer has chosen the item online by herselfWe have shipped the correct item she orderedIt's her personal preference that she is not satisfied with this product which is not covered to the company warranty.Customer has requested to return the item after the days of invoice dateAt this point, we have tried to serve the customer the best as we couldAn RMA # has been sent to the customerOnce the item has been rec'd and in good condition, we will issue refund less the restocking fee.Thank you very much for your understanding